Password seems stuck between old and new value

I changed my account password last week and it worked properly for several days. Today, however, I had to use my previous password. When I went to the Change Password dia… (read more)

I changed my account password last week and it worked properly for several days. Today, however, I had to use my previous password. When I went to the Change Password dialog, however the new password is showing up as "current".

Asked by martinrobb 11 hours ago

Last reply by cor-el 9 minutes ago

Locked out: 2FA enabled on my account but I haven't set it up

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers s… (read more)

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers should move to 2FA. Now I'm trying to sign in to my account but it's always asking for the 6 digits security code, even though I have never set up 2FA on my account and thus don't know which authenticator app I need to use. Neither do I have recovery codes - naturally. Can anyone help me with my account? Best regards, Kaspar

Asked by kg9 3 hours ago

Last reply by cor-el 2 hours ago

I get this message on way recurrent from firefox desktop application

Hello guys, thanks for this awesome open source product. I get this message sometimes when a try to visit some pages: (See attach image) Could someone tell me what it's m… (read more)

Hello guys, thanks for this awesome open source product.

I get this message sometimes when a try to visit some pages: (See attach image)

Could someone tell me what it's mean that?

V/r

Damián Benavides

Asked by damian.benavides 7 hours ago

Last reply by FredMcD 7 hours ago

suddenly unable to login to my bank account

When I logon to my ANZ account - I get a msge " Access denied. Error 15. This request was blocked by the security rules." I can still logon through my iphone app, and als… (read more)

When I logon to my ANZ account - I get a msge " Access denied. Error 15. This request was blocked by the security rules." I can still logon through my iphone app, and also through my other laptop (Macbook), and I tried successfully using another browser (Microsoft Edge), so it must be the settings or a security block on my Dell laptop & Firefox browser? How can I check the settings in Firefox? Thanks Graeme

Asked by graeme.ching 1 day ago

Last reply by FredMcD 18 hours ago

Not able to login into google account

Nothing happens when I enter my gmail id and click Next in google login page. Seeing the below error message in Developer Tools -> Console. Content Security Policy: T… (read more)

Nothing happens when I enter my gmail id and click Next in google login page. Seeing the below error message in Developer Tools -> Console.

Content Security Policy: The page’s settings blocked the loading of a resource at https://ssl.gstatic.com/accounts/static/_/js/k=gaia.gaiafe_glif.en_GB.Qmzxml1wSug.O/am=AVSKJSkBIAAAAQMAAAAACAAAHgRgEJjrDQE/d=0/excm=glif_initial_css/ed=1/rs=ABkqax2exLx40csLSt8ILw0WSxSJK2QV2g/m=sy2x,sy2w,i5dxUd,m9oV,RAnnUd,sy2y,sy2z,sy30,uu7UOe,sy31,sy32,sy33,soHxf (“script-src”).

Asked by reswaran 20 hours ago

Last reply by FredMcD 18 hours ago

Clear cookies and site data ? Keeps coming back

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data do… (read more)

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

Asked by donnydevil 3 weeks ago

Last reply by jscher2000 1 day ago

Bitdefender blocking Firefox from downloading on a Mac

Hello, When I go to use Firefox on my Mac computer I get a message that says Bitdefender will not give me permission to download files and Firefox blocks them. Bitdefende… (read more)

Hello,

When I go to use Firefox on my Mac computer I get a message that says Bitdefender will not give me permission to download files and Firefox blocks them. Bitdefender is the virus detector that I use and it has worked so far but this is the only trouble I seem to have with it.

I would appreciate your help.

Thank You

Asked by lprice99 1 day ago

Last reply by FredMcD 1 day ago

Lost logins/passwords, corrupt logins.json file

Recently lost all login/password data in firefox. After browsing the support I discovered that I have a corrupt logins.json file, around 270kb in size, and a logins.json … (read more)

Recently lost all login/password data in firefox. After browsing the support I discovered that I have a corrupt logins.json file, around 270kb in size, and a logins.json file around 10kb in size.

Renaming the corrupt file to logins.json doesn't seem to recover the passwords/logins (even temporarily). Tried rolling firefox back to an older version and that didn't work either.

Does anyone have any ideas on how to fix the corrupt file?

Thanks.

Asked by AK478 1 month ago

Last reply by cor-el 2 days ago

posible computer breech, someone else, not me, asked for a firefox account for my computer, this came from someone who had breeched my computer

I fear my computer was and still is Breeched.I tried to email you for support, but it bounced back! ’Sylvia Sussman( ... @mac.com) On Dec 3, 2021, at 3:54 PM, Sylvia Sus… (read more)

I fear my computer was and still is Breeched.I tried to email you for support, but it bounced back! ’Sylvia Sussman( ... @mac.com)

On Dec 3, 2021, at 3:54 PM, Sylvia Sussman <... @icloud.com> wrote:

Regarding my previous email , just sent to you today: Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville CA HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. However you responded by offering that individual an account with you, on MY computer--I received tnhe correspondance between you and the breecher ofmy computer. I]Ts happened in April and I have only just figured out what had happened. I fear this individual now has access to my computor. Below is a quote of the response you sent to him/her in Emeryville CA

"Below is the EmaiI I received from you after my computer was breeched! I Had not signed in to Firefox accounts, but someone in Emeryville HAD!. The email you refer to, presumably asking for a firefox account, was NOT sent from my computer in Berkeley, CA, but from a computer in Emeryville CA pretending to being on my computer, which was then, and remains, in Berkeley ,CA. Sylvia Sussman ... @mac.com

On Apr 28, 2020, at 5:01 PM, Firefox Accounts <accounts@firefox.com> wrote:


Welcome to the Firefox family

You're signed in and ready to start exploring safely and securely.

Now get the most of Firefox by signing in everywhere you browse.

Connect another device This is an automated email; if you received it in error, no action is required. For more information, please visit Mozilla Support.

Mozilla. 331 E Evelyn Ave, Mountain View, CA 94041 Mozilla Privacy Policy Firefox Cloud Terms of Servicebold text Sylvia Sussman ... @mac.com

Asked by dogrose 3 days ago

Last reply by FredMcD 3 days ago

web site login denials

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they hav… (read more)

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they have taken me through steps that point to an issue with firefox. (I can get acces to the site with MS Edge). If firefox thinks there si a security issue I cannor find how to make teh site an exception.

I also see that firefox thinks my browser preferences are being managed by my organisation. In fact I am my organisation and dont recall having set up a policy for my company

Can you help pls

Thanks

Simon Reid

Asked by simon122 3 days ago

Last reply by cor-el 3 days ago

Firefox browser issue?

Hello, I recently signed on to learn Spanish with Duolingo. I've been working on it for 4 days and now when I try to log into Duolingo, I get the error message: !Invalid … (read more)

Hello, I recently signed on to learn Spanish with Duolingo. I've been working on it for 4 days and now when I try to log into Duolingo, I get the error message:

!Invalid JWT!eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjYzMDcyMDAwMDAsImlhdCI6MCwic3ViIjo4NTUyMTg1NzR9.Ep0V

I've tried clearing the cache and it does not help. I can open the site without issues in Google Chrome.

Any suggestions?

Thanks, Jeanne

Asked by bisanz14 3 days ago

Last reply by FredMcD 3 days ago

Passwords might have synced with another account

So i recently took over an office at a company and the firefox browser had the previous employees login on it, somehow on his account when i logged in it saved my logins … (read more)

So i recently took over an office at a company and the firefox browser had the previous employees login on it, somehow on his account when i logged in it saved my logins to his account, I need this fixed asap.

Asked by collin-short 4 days ago

Last reply by FredMcD 4 days ago

Referer Header removed in all the requests made from my addon

Referer Header is removed from the HTTP GET requests which I made through my add on. Tried updating the referer settings but no luck. Attached the modified settings. All … (read more)

Referer Header is removed from the HTTP GET requests which I made through my add on. Tried updating the referer settings but no luck. Attached the modified settings. All other settings are default.

Note: Using Latest FF. Version - 94.0.2 (64-bit)

Asked by vinoth1 5 days ago

Last reply by jscher2000 5 days ago

Noblittoilandgas.com

when trying to access my website Noblittoilandgas.com I get a SECURE CONNECTION FAILED notice, Error Code: SEC_ERROR_REVOKED_CERTIFICATE, how do I fix this issue? … (read more)

when trying to access my website Noblittoilandgas.com I get a SECURE CONNECTION FAILED notice, Error Code: SEC_ERROR_REVOKED_CERTIFICATE, how do I fix this issue?

Asked by darrell5 5 days ago

Last reply by FredMcD 5 days ago

Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 1 week ago

Last reply by FredMcD 5 days ago

Firefox 94.0.2 was hacked

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, an… (read more)

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, and it disabled Windows System Restore. The hacker put up a message claiming to be Microsoft Support, with a phone number to call for help. This was a scam. I ran Firefox refresh, and that removed the hacker's program from Firefox, but then I had to do a full repair of my Window's installation. To protect my system, and prevent this from happening again, I added "xpinstall.enabled = false" into about.config. Please let me know if this will prevent a web site from installing a dangerous hack into Firefox, or if there is something else that I need to do. I have used Firefox for years, and have never encountered this problem before. Firefox is my favorite browser, but I am now afraid to use it. Please advise me what to do. Thanks, Jim

Asked by jimwest1 1 week ago

Last reply by James 6 days ago