منتدى دعم ”Firefox“

Hello,

I have two mac laptops, each have Firefox (FF) installed on them. For Laptop A I am logged into my Firefox account so FF can sync with my iPhone. For Laptop B I am not logged into my FF account. Both laptops, however, are logged into my Apple ID account.

When I am working on both machines at the same time I will get a second FF icon in the Docks of both machines. Clicking on Laptop A's secondary's FF icon will result in the webpage that is open on Laptop B appearing in Laptop A's instance FF.

How is this happening? Is the information being passed through my Apple account?

Can I disable this feature?

Thanks so much.

md

This morning, my computer (Windows 10) had some sort of update that caused it to restart. Upon restart, neither BitDefender nor Firefox would open without crashing. I reinstalled both programs to see if that helped, but it did no good. I then completely uninstalled BitDefender, but Firefox still wouldn't open. I can't even open it in Safe Mode. They're the only programs that seem to be affected. I tried to find out what exactly updated so I could roll it back, but I can't find record of anything. Below is the crash report details that Firefox generated.

AdapterDeviceID: 0x2486 AdapterDriverVersion: 31.0.15.1694 AdapterSubsysID: 39711028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 63311888384 AvailablePhysicalMemory: 28377665536 AvailableVirtualMemory: 138531428884480 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220818191623 CPUMicrocodeVersion: 0x3c ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1661808020 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 2 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1661790082 LauncherProcessState: 0 ModuleSignatureInfo: {"A-Volute SAS":["ProductInfo.dll","NahimicOSD.dll"],"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["bcryptPrimitives.dll","bcrypt.dll","clbcatq.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","twinapi.dll","directmanipulation.dll","wscapi.dll","dbgcore.dll","AudioSes.dll","Windows.Globalization.dll","webauthn.dll","wsock32.dll","DWrite.dll","oleacc.dll","srvcli.dll","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","ColorAdapterClient.dll","mscms.dll","BCP47mrm.dll","twinapi.appcore.dll","textinputframework.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","wininet.dll","MMDevAPI.dll","dbghelp.dll","npmproxy.dll","winmm.dll","dhcpcsvc.dll","version.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","wshbth.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","win32u.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","shlwapi.dll","advapi32.dll","rpcrt4.dll","psapi.dll","shell32.dll","sechost.dll","imm32.dll","imagehlp.dll","user32.dll","combase.dll","ole32.dll","nsi.dll","msvcrt.dll","setupapi.dll","oleaut32.dll","msctf.dll","kernel32.dll","ws2_32.dll","gdi32.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403 StartupCrash: 0 StartupTime: 1661808020 SubmittedFrom: Client SystemMemoryUsePercentage: 16 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220818191623","version":"104.0","vendor":"Mozilla","displayVersion":"104.0","platformVersion":"104.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32444,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":1889},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce RTX 3060 Ti","vendorID":"0x10de","deviceID":"0x2486","subsysID":"39711028","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.1694","driverDate":"7-21-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 70526799872 TotalPhysicalMemory: 34019577856 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.61695 Vendor: Mozilla Version: 104.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I'm completely at a loss with this. Firefox is not able to open eBay category lists. Clicking on the drop-down "Shop by Category", link or any of the sub-category links within the menu go nowhere except for a gateway timeout error after a number of minutes. This is incredibly inconvenient, because unless you are looking for a specific item by searching for it, you have no way to browse through categories. I don't seem to have this problem with any other website that I can think of, but since I use eBay quite regularly (daily), it has long ago gone from annoying to down right intolerable.

This isn't a problem with Safari, but I seldom use that browser preferring to use Firefox instead.

I've tried every solution I've come across. From giving permissions, turning of Firefox Enhanced Tracking, turning off any ad blockers I have. Using Troubleshoot Mode, manually turning off and on extensions, clearing history and all remnants of eBay in case of corrupt cookies or anything else for that matter. I've even lit black candles while dancing beneath a dark moon in hopes of exercising what seems to be a long resident multi-year demon. And the damn thing isn't even paying any rent!

I am on an iMac, using Catalina with everything up to date.

So, I have two questions:

1.) Does everyone else still have this problem? I've seen pages of search results on Google for this and similar issues with eBay and Firefox stemming back three or more years.

2.) If you do not have this problem, what have you done other than fixes I've listed? And if you happened to include a particular color candle and phase of the moon differing from mine even that suggestion would be appreciated. :)

Hi. I've been having this problem with my iMac for sometime, but now it's affecting my Macbook Pro, as well. Both machines are 2015, running OS 10.15.7.

They have problems loading webfonts (I get the annoying question marks). I tried creating a new test user, and the issue persisted. Any ideas on what I should do?

Thanks!

Certain site show what looks to be Chinese writing in the menu and description. Videos for those site will not play. This just happen today. Is there something going on with firefox? what would be the best fix?

For the past few days, my picture-in-picture that shows up for videos always just goes to fullscreen. I am unable to resize the video or have anything else up, it just becomes a full screen of whatever I chose which defeats the purpose, I feel, of this setting.

Please help.

Thanks Mozilla for great browser. I ONLY use Firefox nothing else.

The question in the subject field was posted 7 years ago. I am still having this problem in version 104.0.1 (2022) on Mac. First I updated youtube tab with cmd+shift+R still same problem. Then I deleted cache with cmd+shift+backspace still same problem. I had to delete all my history in FIrefox before video was playing. Am I doing something wrong or need something being fixed :-)

Loving kindly greetings

Hi guys,

I'm trying to generate API key to access addon APIs using the addons.mozilla.org -> tools->Manage Api Keys.

As web screen states before generating the key I need to confirm it via email, however no confirmation email was sent to "[email address]". This might be relevant to the issue, the account email was changed from "[email address]" to "[email address]" some time ago.

We've checked the following link trying to troubleshoot the issue on our end, but had no success. We haven't found the way how to resend the email via UI.

Could you please resend the confirmation email for API key to "[email address]" once more?

Thanks in advance, Vladimir from Kaseya Inc.

I have my language settings to English, and English ONLY.

When I open multiple sites, or even try to log in and view my passwords ~ it constantly displays in Russian or some other language.

There is no helpful solution posted, and I have no idea to fix this. Again ~ only English is set in my personal settings.

Any advice?

I subscribe to the Times.co.uk but past few days am unable to navigate on the website eg if I press 'show more on the web page' nothing happens. `It does work however if I access using my Safari browser, so clearly not a 'Times' issue

Hi, My 2019 16" MacPro crashed when I downloaded the new Ventura OS. Only fix, per Apple, was to wipe the disk clean and reload the OS (Ventura 13.0.1). I reloaded and I lost my Firefoz and all the bookmarks I had. I need to retrieve them. How do I do that?

Why i am suddenly getting Google log-in requests when I first open some websites in my Firefox browser on Mac OS Monterey? This was not happening before; it has started in the past couple of weeks and is extremely annoying. I do everything possible to stop providing Google with any information about me. One of the ways I thought I was doing that was by using the Firefox browser. But apparently not, since Google is able to infiltrate the browser and ask for a sign-in. It is not possible that Google is doing this without Firefox/Mozilla awareness of it.

I find this does not happen when I opened Mozilla and searched for an answer, but if I am in almost any other site, and click a link, it oens in a new window and is so narrow, it is unusable until I stretch i. This is a pain, and never happened ubtil about 1-2 months ago after an update.

Please let m know if anyone has a solution to this irritating challenge.

Jim Rautio