منتدى دعم ”Firefox“

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday. I have contacted Ancestry and the problem isn't their end. I was told they have had numerous customers who use Firefox experiencing the same problem. Their advice was to contact Firefox but there doesn't seem to be a way to speak to anyone, or to reinstall Firefox. I am nervous of deleting and reinstalling because I am not at all computer savvy and I'm worried about losing all my bookmarks and passwords. I would really appreciate someone taking me through this in baby steps and plain English. Imagine you are helping your 90 yr old granny who doesn't know the tech terms!

Many thanks

Hello, ‘Since the last Firefox update I have not been able to retrieve my DNA matches on my Ancestry account?’ I can get it all on Chrome, but not on Firefox

Regards, Myrtle

When I open Firefox to my home page I get a bunch of tabs in the address bar which more or less duplicate my bookmarks. I don't want to see these anymore. I tried to go to: Settings / Privacy + Security / Address Bar / Uncheck Bookmarks. But I can't find any button to Accept Changes. If I simply close the this page, next time I open Firefox the tabs are back. Please help.

Ok, I tried this question several days ago and got no helpful response. I am new at this so I'm trying again, this time with a screen shot. A few weeks ago and continuing, whenever I click on a Fox news link, I get a banner at the bottom of the screen that tells me I have an ad blocker active and I need to disable it. I do and I won't. I think this started after a Firefox update was installed. I want to get rid of the banner. Any help would be appreciated.

When I try to logon to Dropbox I get this message: "Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com."

Where and what should I add to get this sorted? Thanks Mo

I cannot access https://www.ebay.co.uk/ with Firefox. Just get a blank screen and it never seems to load. I can access other sites ok in Firefox and I can access it in Edge. I ran the refresh option to disable all plugins and it didn't fix it.

Whenever I close my app, it doesn't restore my tabs. Since I checked "Confirm before closing multiple tabs", any attempt to close Firefox will warn me. It should not be doing this. I have been using Firefox for almost a decade now, and it started acting differently all of a sudden (most likely after an update).

It started happening yesterday, as far as I can tell, but when I right click, the menu won't always show up (on sites where it did before), and even when it does, it doesn't always do the action clicked on, even though the click was registered (saving a file, bookmarking a page, etc). I have closed and opened the browser several times, and while that fixes it somewhat, it quickly ends up not working again.

I am using an extension for a custom home page which I download from the addons page, but I dont want it to show the site information in the bar,

How to disable that stupid thing which I have marked for the custom home page

Hi!

I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone.

--- System info: Windows 10 x64 professional Firefox version: 110.0 64-bit Phone info: Samsung galaxy s7 ---

The first error code I got was: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

Fixes that have been tried: 1. a) Turning off firewall + antivirus. Did not work. b) Making sure time + date are correct. Did not work. c) Making sure there are no pending windows (or other) updates. Did not work.

2. Problem due to https being forced. Disabled https forcing in about:config and tried accessing http://*. Did not work.

3. Old firefox version suggested. Did not work.

4. Someone said SSL_root setting needed to be changed in about:config. Did not work. But it did give a new error code: SSL_ERROR_BAD_CERT_DOMAIN

5. Reinstall after every fix. Did not work.

6. All fixes combined at some point. Did not work.

7. Haven't even tried to fix the phone issue.

Help.