Firefox Community Forum

Hi

Up to a few days ago I was able to see "View all memories" from One Drive in Firefox. Not anymore.

I am subscribed to One Drive. Every few days I get an email from One Drive with the past memories from the day of the email. I will open the emails and click on "View all memories" then it would take me to the One Drive and I would be able to see those pictures individually. For a few days now I have not been able to do this on Firefox anymore. The website goes to gray like it is trying to download the pictures but it gets stuck there.

This is happening both on my desktop with Windows 7 and my laptop with Window 11. Everything works in the Microsoft Edge browser. I can see all the images individually from that day.

I have communicated this problem to Microsoft One Drive and it seems to be a browser problem. Is there any way that this problem can be solved in the Firefox browser?

I would appreciate your help, Amy

TO MOZILLA DEVELOPERS

In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in the settings that doesn't do anything - FIREFOX is still using unacceptably HUGE amount of memory.

With just FOUR (4) tabs open in one window, in the Task Manager I can see 17 (!!!!!!) Firefox windows open using 830 MB of memory. The highest usage of all my apps including memory hungry media apps. It's using THREE times as much memory as my Adobe Audition processing edits of a 1.5 hr audio with several clips.

This is insane!! You have gone crazy with caching to the point of making this browser unusable.

It's freezing up and crashing my Audition so before I work in it I must shut Firefox down completely - and I work on a powerful tower PC designed for media.

If you don't seriously cut back on this insane caching for the sake of browsing speed IN THE NEXT UPDATE, I won't be using your browser at all, it's simple as that. I'm already migrating my bookmarks and setting up Chrome which uses about half the memory that Firefox does with the same tabs, and I suspect that many users will follow suit.

The workarounds you offer DO NOT WORK. Any app that uses more than 500 MB of memory at any give time on my computer - goes.

I updated to version 133 today and was confronted with the vertical tab bar. I did not ask for this or want it, and now I can't get rid of the side bar, in fact I seem to have just made it worse / wider. How can I get rid of this (and block it) It is just taling up space on my screen. Please help.

Is there a security setting that allows me to show all my passwords rather than having to toggle them on each time?

I am a recluse. There's never anyone looking over my shoulder. I just don't want to have to mess with it anymore.

If there isn't, could some kind developer please make an add-on?

I am using two computers: an iMac (late 2009) running 10.13.6 (High Sierra) and a Macbook Pro (13-inch, 2012) running 10.15.7 (Catalina).

Thank you!

K

Firefox is deleting my website exception list whether I have "Delete cookies and site data when Firefox is closed." checked or not. It is the same with the exceptions list for logins.

Steve

I'm trying to log into this page: https://accounts.firefox.com

The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.

I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.

This is a completely fresh install of Firefox, on a completely fresh install of Windows.

I was on the ESR channel and after the recent updates to 142.01 or 141 the ESR is missing from the about Firefox. I had got the tab groups option a few updates back and liked it. This latest update changed how a tab group collapses, instead of showing only the tab group name and collapsing all the tabs it leaves one open wasting space when I have several other tabs open. At least I don't see any sign of the annoying AI junk getting in the way yet. I thought you had a choice to stay on the ESR channel according to this link and others. https://support.mozilla.org/en-US/kb/firefox-support-windows-10-end-support I'll probably be forced to update to Windows 11 to do my taxes next year but I thought at least I could stay on the ESR channel to avoid new features getting in the way.

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Sync just does NOT work. I installed FF on my Mac brand new and fresh... brand new machine. Signed into Sync. NOTHING. After 6-7 HOURS... nothing. It just gets NOTHING AT ALL from my Windows Desktop.

I've signed out of ALL Firefox/Mozilla sync sessions... signed in clean- all browsers are up to date. And the about:sync-log page shows a LONG streak of errors... NON STOP ERRORS.

Why?! Why can't we just sync extensions to install and bookmarks across machines? How is this that hard for Mozilla?!

The sync-log page list: File:error-sync-1714085057059.txt 6 KB 4/25/2024 17:44:17 File:error-sync-1714088658041.txt 18 KB 4/25/2024 18:44:18 File:error-sync-1714189161327.txt 6 KB 4/26/2024 22:39:21 File:error-sync-1714498425099.txt 13 KB 4/30/2024 12:33:45 File:error-sync-1714588968223.txt 10 KB 5/1/2024 13:42:48 File:error-sync-1714589121080.txt 9 KB 5/1/2024 13:45:21 File:error-sync-1714600674960.txt 7 KB 5/1/2024 16:57:55 File:error-sync-1714604277834.txt 24 KB 5/1/2024 17:57:57 File:error-sync-1714838021899.txt 24 KB 5/4/2024 10:53:41 File:error-sync-1714839602488.txt 11 KB 5/4/2024 11:20:02 File:error-sync-1714839613709.txt 10 KB 5/4/2024 11:20:13 File:error-sync-1714844303035.txt 16 KB 5/4/2024 12:38:23 File:error-sync-1714844919123.txt 15 KB 5/4/2024 12:48:39 File:error-sync-1714846872373.txt 17 KB 5/4/2024 13:21:12 File:error-sync-1714846956569.txt 12 KB 5/4/2024 13:22:36 File:error-sync-1714941772713.txt 15 KB 5/5/2024 15:42:52 File:error-sync-1714941774043.txt 14 KB 5/5/2024 15:42:54 File:error-sync-1714941849730.txt 14 KB 5/5/2024 15:44:09 File:error-sync-1714942633097.txt 14 KB 5/5/2024 15:57:13 File:error-sync-1714942674714.txt 48 KB 5/5/2024 15:57:54

Day after day and attempt after attempt of failures for a basic function of the browser.

Here is the text of the latest log and showing constant connection errors- mind you NOTHING is breaking on my internet as I'm often streaming things and watching stuff while surfing, or others in the house are. Our connection, and Firefox getting online, are all working fine. I am at a loss. I don't understand how this is so terribly broken out of the box that you can't just sign in and let it talk to their servers. I know Google has billions behind Chrome, but this shouldn't be so 1990's bad by comparison to Chrome sync.

1714081299909 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714081300746 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945349 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714082945374 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714085055761 Sync.SyncScheduler DEBUG Woke from sleep. 1714085056643 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1714085056899 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056902 Sync.Service DEBUG User-Agent: Firefox/125.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.127.0.20240419144423.desktop 1714085056902 Sync.Service INFO Starting sync at 2024-04-25 17:44:16 in browser session V0xN5aUmAS9A 1714085056902 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714085056904 Sync.Status INFO Resetting Status. 1714085056904 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1714085056904 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1714085056904 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1714085056905 Sync.SyncAuthManager INFO Getting sync key 1714085056905 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1714085056905 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1714085056905 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1714085056906 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1714085057025 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057025 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 478\" data: no]"} 1714085057031 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057031 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057031 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1714085057031 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1714085057031 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1714085057055 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/209631697/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1714085057056 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1714085057056 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1714085057057 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1714085057059 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Firefox after so many years od succefull use and go to Chrome? Are you aware of similar live broadcasting issues ? Wiil Mozzila include a solution soon?

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tell me there is an option to do that.

Hi,

am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to those sites. Such sites include teamfaderpro, Coursera, and bandcamp. All logins fail as the captcha is required to be passed prior to logging in, but the captcha never appears and so when I try to log in, nothing happens and I cannot login.

I have tried the above same sites on the Edge browser and have no such issue, the captcha shows and I can login.

Just FYI, the agent switcher setting change recommended by others previously is not suitable. When I tried that fix I was unable to access a considerable percentage of the internet due to some cloudflare issue, so the agent switcher setting is not an option. So far, I have tried all recommended settings to fix this issue and nothing has worked.

I am surprised no one else is having this issue.

Any help is appreciated, or at least inform google/mozilla about this issue as it has been ongoing (on and off) for me for many months. And yes, this problem is persistent for me at the moment, it remains despite rebooting windows, despite clearing cookies and cache (which I have set to automatically delete when exiting firefox).

Hello, I imported Bookmarks when I came to Firefox from a previous browser. The experience was terrible and challenges still linger. Firefox has come a long way, however UX still seems to be a 2nd class citizen. Bookmarks now has somewhat duplicate directories and this in turn is causing desktop/phone sync doubt and is likely missing bookmarks.

When sync breaks, it is so confusing. How can I simply have a working Bookmarks sync on desktop/phone?

Perhaps there was a challenge when I need Bookmarks to appear in the top bar when a new Tab is opened, as this was contrary to default Firefox settings.

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно.

Sometimes when I go to click on songs on YouTube it doesn't show the whole bottom part of the video's screen. It has some of it but does not show the fullscreen mode option to click on. When i open up Chrome it's fine. I'm using the newest update of Firefox.

Hello, I have problem with firefox. When I try download from facebook page files .docx, .xlsx (Microsoft Office) Firefox automatically download it as PDF and file is broken. I don't know how to repair this. Please help, it is very frustrating.

I've installed Nightly the same way I have for years on my latest Fedora 33 install—i.e., download tarball, extract into /opt, set appropriate chmod and chown, make .desktop file, etc.—but certain videos certain videos on certain sites refuse to play. A Fedora discussion discussion led me to think it's how Fedora 33 may sandbox apps; I haven't yet had any hits on solutions in the Fedora groups, so I thought I'd ask here, since I can't be the only one with this issue.

Any help would be greatly appreciated!

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ignored the warning and continued but it is annoying.

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.