Problem with gaining access to and installing Firefox PDF viewer so as to make it my default viewer.

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an att… (read more)

Firefox is my longstanding browser (on Windows 10). I wish to make use of the Firefox PDF viewer, but have been unable to gain access to it. If for the purposes of an attachment I click on "Open with", Firefox does not appear among the viewers offered. I'm not tech savvy, so a step by step (idiot's) guide as how I can gain access to and then make use of the Firefox as my default PDF viewer will be greatly appreciated, please.

Asked by mec3843 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • المُؤرشفة

Change Firefox profile Language

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settin… (read more)

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settings I choose English as preffered language. Now I discovered that actually my firefox profile is in italian that's why I see results in italian. In the profile settings (https://accounts.firefox.com/settings), there is no option to change the language. Please help.

Asked by Gurpreet 1 year ago

Last reply by cor-el 8 months ago

  • حُلّت
  • المُؤرشفة

Used Firefox for years, suddenly it does not work, and new version will not install

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when … (read more)

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )

Asked by bob-hudson 1 year ago

Answered by bob-hudson 1 year ago

  • المُؤرشفة

ERROR MESSAGE: The application “Firefox.app” can’t be opened

Hardware: iMac 5K, 27-inch, 2017 macOS: Ventura 13.2 Firefox: 109.0.dmg File Type: Disk Image For an unknown reason my Firefox browser locked up in the middle of a ses… (read more)

Hardware: iMac 5K, 27-inch, 2017 macOS: Ventura 13.2 Firefox: 109.0.dmg File Type: Disk Image

For an unknown reason my Firefox browser locked up in the middle of a session. A full system re-start failed to fix the problem – all other software Apple Safari, Adobe Lightroom & Photoshop and Microsoft Office etc. continue to work as normal. Both Bitdefender and Malwarebytes full system scans have failed to identify any security issues.

To remove any possibility there was a macOS issue I successfully recovered the operating system from the mac in Recovery mode.

As the Firefox app would still not respond to the normal app opening process I removed the failed app from the mac “Applications” folder using the AppCleaner app and downloaded a new Firefox app file from the Mozilla Firefox site. I then dragged the downloaded file to the mac “Applications” folder and while holding the control key Ejected “Firefox” from the menu - the “Firefox” named disk icon on the mac screen and showing in the Finder “Locations” disappeared. Following this I successfully dragged Firefox from the “Applications” folder to the dock.

When the Firefox icon in the dock or in the Applications folder are selected the error message appears: The application “Firefox.app” can’t be opened. Repeated deletion of the Firefox app from the mac, restarting the mac, re-downloading the Mozilla Firefox app etc. etc. has resulted in the same failure. In the interim I am using Safari for the web but want to resume using Firefox asap due to Safari’s limitations.

Am I missing something in the Firefox installation procedure or there is an unrecognised security bug in the system? This is the first time I have had any issue arise with a Firefox installation process on either Windows or Apple systems.

Grateful for any advice.

Asked by Poppa 1 year ago

Last reply by Poppa 1 year ago

  • حُلّت
  • المُؤرشفة

Files, Edit, View, History, Bookmarks, etc tab disappeared after update to 110.

The bar that contained those items disappeared in Firefox after the update to 110 I believe. I don't know how to get it back, I've searched settings. The bookmarks and… (read more)

The bar that contained those items disappeared in Firefox after the update to 110 I believe. I don't know how to get it back, I've searched settings. The bookmarks and all the data appear to still be there. It's been there since, I think, version .9 something. I updated to windows 10 from windows 7 about 3 months back. I noticed the change immediately. I don't even know what the bar is called. I still have my windows 7 machine since I am still trying to resolve problem with windows 10 and I'm even thinking of going back to window 7. It did the update to 109 without a problem.

HELP!!

It is probably something simple by windows is more a game machine to me. I learned computers on a GE-645 to give you an idea of how old I am.

Thanks

Asked by Multics 1 year ago

Answered by Paul 1 year ago

  • المُؤرشفة

Default Browser

I have Firefox installed and set as my default browser and yet my Registry shows the following: Open with Application Issue "C:\Program Files\Internet Explorer\iexplore.e… (read more)

I have Firefox installed and set as my default browser and yet my Registry shows the following: Open with Application Issue "C:\Program Files\Internet Explorer\iexplore.exe" %1 HKCR\ftp\shell\open Open with Application Issue "C:\Program Files\Internet Explorer\iexplore.exe" %1 HKCR\htmlfile\shell\open Open with Application Issue "%ProgramFiles%\Internet Explorer\iexplore.exe" -nohome HKCR\VisioViewer.Viewer\shell\open

Since Firefox is set as my default browser I would have expected to see Firefox here in these registry entries as my default browser in lieu of Internet Explorer. However, if I delete those Registry entries, it then breaks any embedded links in MS Programs such as Outlook mail and Excel. I have I.E as non-active (i.e. unchecked in Programs) but the system still seems to rely on I.E for opening any embedded links. Any suggestions as to how to fix this problem would be appreciated.

Asked by Sandgroper48 1 year ago

Last reply by Sandgroper48 1 year ago

  • المُؤرشفة

Startup downloads

I've been experiencing weird downloads whenever I startup firefox. My antivirus prevents the download, and says that firefox.exe is the application responsible. I will in… (read more)

I've been experiencing weird downloads whenever I startup firefox. My antivirus prevents the download, and says that firefox.exe is the application responsible. I will include an image of the antivirus(Kaspersky) report. Deleting and reinstalling firefox seemed to fix the problem, but it returned after sometime; even when I just used youtube on firefox(I've tried this atleast 3 different times now). I am not sure if this is caused by one of my extensions, or if there is something else I've done to cause this. I'd just like to know if there is a way to fix it?

Asked by lagami056 1 year ago

Last reply by Dropa 1 year ago

  • حُلّت
  • المُؤرشفة

Profile cannot be loaded - Tried all advice I can find already

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox Hi, To get myself off MS Edge (as its Chromium … (read more)

Windows 10 - 22 H2 - All updates applied AMD Ryzen 7950x + DDR5 64GB RAM + 3090 RTX GPU + Plenty of Disk Space Firefox

Hi,

To get myself off MS Edge (as its Chromium based), I've come back to FF. But after I tried installing firefox standard and even the Extended Support Release I can not run it for the first time - I get this error

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I've followed the advice in the help pages, but it hasnt fixed the issue

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

The same happens when I run

firefox -p

The firefox App Data folder contains no profile file at all....

C:\Users\marcu\AppData\Roaming\Mozilla\Firefox

Just

2022-11-14 12:49 PM <DIR> Crash Reports 2022-11-14 12:46 PM <DIR> Pending Pings

Inside crash reports is an empty events folder, and two crash report instance files (once for each attempt to start up FF) For example

InstallTime20221104133228

The above crash file conatins

1668458789

I've tried uininstalling and wiping all files, and I wanted to try an old versions BUT the link on the page is dead

https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/ - Gives me 404

Do I have some service not running that this relies on ?

Asked by marcusobrien 1 year ago

Answered by marcusobrien 1 year ago

  • حُلّت

Unable to auto-update firefox for few versions in a row (have to download installer every time)

I am not sure when exactly problem started but for few months I have problem with automatic update of firefox. It properly detects update and downloads it but when I clic… (read more)

I am not sure when exactly problem started but for few months I have problem with automatic update of firefox. It properly detects update and downloads it but when I click to restart browser and apply update (this should close browser and display update install bar) nothing happens - browser simply closes. When I launch it again and go into "about firefox" again I see spinning circle next to "installing update". Of course this update never installs. When I close it for 2nd time and go into "about firefox" it goes back to "update ready to install, click to restart" - and again, when I click it browser simply closes without restarting and installing update. I tried removing my profile, using safe mode, disabling antivirus. Issue seems to be related to firefox itself. I also tried removing mozilla maintenance service but it did not help. Does anyone have any idea what could be causing this? For now only way for me to update firefox is manually download full installer from website and then it installs latest version without any problems - until next month comes and I have to update it again.

Asked by Piterk 2 months ago

Answered by Piterk 1 month ago

  • المُؤرشفة

firefox can't save files on my google drive with ubuntu 22.04

Good afternoon. I just made a clean install of Ubuntu 22.04 in my system. I use Firefox, to navigate, study and download diverse things, including work files. When I trie… (read more)

Good afternoon. I just made a clean install of Ubuntu 22.04 in my system. I use Firefox, to navigate, study and download diverse things, including work files. When I tried to download those files in my google drive, it shows me the folder which I will use, everything right, but when I hit "Save", nothing happens. Do you know which is the problem? I can access drive from "files" from Ubuntu without problem, upload and download files... Thanks in advance.

Orlando

Asked by osposto 1 year ago

Last reply by osposto 1 year ago

  • المُؤرشفة

Missing addons after update

Hi, Firefox updated to 101.0.1 and I miss all addons and my customized toolbar! During update I saw it created an "Old Firefox data" folder on my Desktop. How to bring … (read more)

Hi,

Firefox updated to 101.0.1 and I miss all addons and my customized toolbar! During update I saw it created an "Old Firefox data" folder on my Desktop.

How to bring back the missing parts?

Thx!

Asked by mfegtu 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Need help reverting to Firefox 108. I can install it no problem, but don't understand how to get all my settings back that 109 removed.

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upse… (read more)

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upset and frustrated right now! So much wasted time. I cannot believe Mozilla did this to us with no warning!!!!!!!! I have seen some articles on how to get the info back, but I don't really understand them. I am relatively computer-savvy, but I definitely do not understand how all this works. Some "Firefox for Dummies" at this point would be greatly appreciated. I am on a PC using Windows 10 professional 64-bit with automatic updates so it's current.

Asked by ElegalEyes 1 year ago

Last reply by tlist809 1 year ago

  • حُلّت
  • المُؤرشفة

Cannot install 52.9.0esr on XP SP3

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is … (read more)

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is required. IMO the installer is simply too strict on demanding exact version of SP ! https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/

I went through the list of versions (thanks Mozilla that they all are still available!) and found that the last version I can install is... version... 12.0b6. https://www.mozilla.org/en-US/firefox/12.0/system-requirements/

And indeed I installed 12.0b6 successfully but I would like to install 52.9.

Asked by andrzejm007 1 year ago

Answered by andrzejm007 1 year ago

  • المُؤرشفة

Importing data from another browser

I'd like to import my Seamonkey profile data to Firefox, but Firefox doesn't recognize Seamonkey or its data. How can I do this? I'd like to keep my Firefox data synced t… (read more)

I'd like to import my Seamonkey profile data to Firefox, but Firefox doesn't recognize Seamonkey or its data. How can I do this? I'd like to keep my Firefox data synced to Seamonkey, and maybe synced the other way too. And I'd like Thunderbird to be able to sync to the Seamonkey email data too, for what it's worth. I thought the importing of data when Firefox starts would take care of importing SM data but it doesn't. Are there any commandline options for running Firefox that would get the importing done? I sure don't want to mess around with a huge html bookmarks file and there's other data in Seamonkey besides bookmarks that should be imported too. Help!

Asked by democritus7 1 year ago

Last reply by Terry 1 year ago

  • المُؤرشفة

snap firefox packages for Ubuntu Core 22.

1. How to install and run Firefox browser in ubuntu Core 22? As My experiment Firefox has the snap package. But it has the dependency its works in Ubuntu 22 Desktop Edit… (read more)

1. How to install and run Firefox browser in ubuntu Core 22? As My experiment Firefox has the snap package. But it has the dependency its works in Ubuntu 22 Desktop Edition.

I need the support/guidance to install and run Firefox in Ubuntu Core 22.

Asked by CheAnandKri 1 year ago

Last reply by CheAnandKri 1 year ago

  • المُؤرشفة

Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the Microsoft desktop. Can you do anything about this????!!’ for ‘Firefox’

bold text Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the … (read more)

bold text Sorry! 0 results found for ‘I download & Install my LibreOffice 7.5 on FireFox then Microsoft steals it from you and puts my LibreOffice 7.5 on Bing on the Microsoft desktop. Can you do anything about this????!!’ for ‘Firefox’

Asked by jsmith25631 1 year ago

Last reply by Paul 1 year ago

  • حُلّت
  • المُؤرشفة

Firefox won't work since moving to secondary hard drive

My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature… (read more)

My HP Omen has 2 hard drives. Originally, Firefox was installed on the C: drive and working perfectly. In order to clear up space, I tried to use the Windows Move feature to move the program from the C: drive to the secondary (and larger) E: drive. Since then, Firefox won't work aside from opening a Firefox window. It will load no pages, settings, etc.

I've tried uninstalling Firefox from both the C: and E: drives. Searched for any remaining files and deleted them. Deleted Old Firefox Data folders. I've reinstalled Firefox, without the option of where to install it, but it still fails to work at all. I get an error message regarding a missing file, VCRUNTIME140_1.dll. I've searched for the file and it's NOT missing. It is in both the Firefox folder and the Windows/Systems32 folder.

I've searched for data in the Users folders that might relate to Firefox but NOTHING seems to work that will allow Firefox to work again. I've tried putting Firefox in Troubleshooting Mode but it won't restart as it says it needs to. It just won't work!

If anyone can just tell me how to COMPLETELY remove Firefox from both hard drives so that I can just do a clean, new Firefox install, that would be preferable. I know how to import bookmarks from Chrome.

If anyone can offer some help for someone who isn't great with computers, I would greatly appreciate it. If you need any other information, please don't hesitate to ask.

Asked by shadley02 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Retrieving passwords and bookmarks from hdd windows 10 for a new windows 11 computer

My Windows 10 computer died. I bought a new Windows 11 laptop and a device to connect my old hdd to the new laptop as an external device to retrieve my data. I’ve spent… (read more)

My Windows 10 computer died. I bought a new Windows 11 laptop and a device to connect my old hdd to the new laptop as an external device to retrieve my data. I’ve spent two days trying to migrate the old profile both the whole folder and selected parts and have had nothing but frustration. Any guidance would be hugely appreciated. I only really care about passwords and bookmarks. Locations and file names seem to not be anywhere the same on the two hdd’s.

Asked by mjosterweil 1 year ago

Last reply by mjosterweil 1 year ago