ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Failed to install Add-ons

  • 4 ردود
  • 0 have this problem
  • 138 views
  • آخر ردّ كتبه Rezz

more options

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro
Attached screenshots

الحل المُختار

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.

Read this answer in context 👍 0

All Replies (4)

more options

Hi

Is this just happening when you try to install those two add-ons or does it happen with any others?

more options

Hi, Unfortunately all add-ons cannot be downloaded. I have tried to uninstall and reinstall Firefox, but the issue persists.

more options

Is this a copy of Firefox for Android that you have downloaded from the Google Play store?

Approximate which country are you based in?

Are you useing a VPN on your device?

more options

الحل المُختار

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.