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New Android fails to sync properly

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Hi. I have Firefox Account for a few years. I have had 1 Linux laptop and 2 Android smartphones with Firefox as primary browers for 2 years. I just bought Samsung A52s and transfered (almost) everything with Smart Switch. Later I saw Firefox was not allowed access to memory (if that is important). When I tried to log into firefox account and sync (since all the existing local data was ignored o_O , email and pass were accepted and Firefox started syncing. Then it stopped with time of last sync "never" Clicking on Sync now did not help. After I kill the app and try to sync again, it starts syncing with result either "never" or 01 jan 1970 (if I remember corectly). Only thing synced are home screen history or what ever you call it, most used URL. I tried wiping Firefox local data but that does not help either.

Hi. I have Firefox Account for a few years. I have had 1 Linux laptop and 2 Android smartphones with Firefox as primary browers for 2 years. I just bought Samsung A52s and transfered (almost) everything with Smart Switch. Later I saw Firefox was not allowed access to memory (if that is important). When I tried to log into firefox account and sync (since all the existing local data was ignored o_O , email and pass were accepted and Firefox started syncing. Then it stopped with time of last sync "never" Clicking on Sync now did not help. After I kill the app and try to sync again, it starts syncing with result either "never" or 01 jan 1970 (if I remember corectly). Only thing synced are home screen history or what ever you call it, most used URL. I tried wiping Firefox local data but that does not help either.

All Replies (3)

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Ah, yes, when Firefox tries to auto sync, it says "Syncing" but arrows icong is not animated, does not rotate. While I typed this Firefox tried to sync and then crashed the app.

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And sending tab from older Android Firefox to this one fails, does not reach new phone Firefox.

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I tried reinstalling Firefox on Android (11), I made sure Firefox is allowed to access memory, I even installed Firefox Beta and Firefox Nightly and all 3 fail to sync with same symptoms. History gets synced, and Home page, but nothing else, no passwords, no bookmarks and no open pages. Is there a way to activate debug so I can see where is fails?