Hello Krampstudio,

I'm sorry to hear that you are having issues with your Flame device. So that we can investigate this issue, please let us know the following information:

• What is the OS version and Build Identifier found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
• Please provide the exact steps to reproduce the issue you are encountering.
• Who is your current cell phone carrier?
• How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this.

Thank you for your help and we look forward to hearing from you!

- Ralph

Hi Ralph,

• 1.3.0.0-prerelease / 20140627162151 / git commit #5c43d12
• I don't know the exact steps to reproduce, but it occurs after a long time pause
• my carrier is Orange France and I don't encounter the problem when I switch to another phone.
• This issue occurs at least once a day

Hello, Did you try to solve by resetting your phone?

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

1. Open the Settings application.
2. Tap on the Device Information button.
3. Tap on the More Information button.
4. Tap on the Reset phone button.
5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

Hi Krampstudio,

Thank you for providing this additional information. This issue may be resolved on newer updated images for the Flame, which should be available soon.

Here is a comment from Asa Dotzler: "We're working with our partners to get this image up. It's expected real soon now. I'm sorry it's taking so long, but this is mostly out of our control because we (Mozilla) cannot host those images and we're waiting on (and working with) our partner to do so."

In the meantime, if you are an advanced user, it may be possible to flash a newer version of Gecko/Gaia on your device, which might also resolve this issue.

- Ralph

I have done the reset but it seems to be the same.

Which release will come soon ? 1.4? 2.0? And soon means days, weeks or months?

This kind of issue is really annoying and can lead to a bad reputation for this OS.

Hello, You can try latest stable builds or Nightly builds of Flame. We always recommend to use stable builds. Current stable build is Firefox OS 1.4 From Here you can download the builds: Firefox OS 1.4: Firefox OS 1.4 - Flame Nightly: Firefox OS Nightly - Flame. Also, there is a unofficial Nightly Build image available for Flame from Codingfree. You can download it form here. | Firefox OS Builds

Though we don't recommend to use Nightly, If you would like, you can try. Regards

I've flashed my device with version 2.0 and it seems to be solved. I don't know if version 1.4 solve the issue as well but 2.0 did it.