Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 108.1 crashes on launch

  • 1 antwoord
  • 1 het hierdie probleem
  • 24 views
  • Laaste antwoord deur Paul

chipbzd1
chipbzd1
more options

I have a iPhone 13 running iOS 16.2. I have Firefox 108.1 running on it. Yesterday it starts to crash on launch. Can’t even get to troubleshooting. Immediately shuts down. I have already uninstalled and reinstalled multiple times. Tried turning off sync still crashes. Any ideas would be appreciated

I have a iPhone 13 running iOS 16.2. I have Firefox 108.1 running on it. Yesterday it starts to crash on launch. Can’t even get to troubleshooting. Immediately shuts down. I have already uninstalled and reinstalled multiple times. Tried turning off sync still crashes. Any ideas would be appreciated

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.