Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

retrieve my saved passwords on Firefox after reinstalling windows

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1118 views
  • Laaste antwoord deur karimiplanner

more options

Hi everyone,

I have reinstalled my windows and lost my saved passwords on Firefox. I was wondering how I can retrieve them? Thank you in advance. Ali

Hi everyone, I have reinstalled my windows and lost my saved passwords on Firefox. I was wondering how I can retrieve them? Thank you in advance. Ali

Gekose oplossing

Hi Ali, did you have a Firefox Account before, configured with Sync? I guess you already connected Firefox to your account and didn't get your logins back, so either Sync was not working, or the data was not stored.

Let's consider local files. Did you use the Windows 10 Reset feature that keeps your data in a folder named

C:\Windows.old

If you have that folder, this is the direction I'll suggest: https://support.mozilla.org/questions/1321847

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

Hi Ali, did you have a Firefox Account before, configured with Sync? I guess you already connected Firefox to your account and didn't get your logins back, so either Sync was not working, or the data was not stored.

Let's consider local files. Did you use the Windows 10 Reset feature that keeps your data in a folder named

C:\Windows.old

If you have that folder, this is the direction I'll suggest: https://support.mozilla.org/questions/1321847

more options

Hi jscher2000,

Thank you very much mate. I had a Firefox account but I had forgotten about it and made another one, but when you mentioned about syncing, I looked after it, synced it, and it's all good now. Thanks again.