Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No image from camera on Macbook

  • 2 antwoorde
  • 1 het hierdie probleem
  • 12 views
  • Laaste antwoord deur erbridge

erbridge
erbridge
more options

When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi erbridge, is audio (microphone) working?

If nothing is working:

After you give permission, does Firefox display the floating widget with a camera and microphone, indicating that Firefox thinks data is flowing to the site from those devices?

If audio is working:

When you give permission, does Firefox display a drop-down with multiple device choices? Sometimes Firefox may be trying to use a phantom device that used to be connected, although this probably is much less common with a camera than a headset with a microphone.

erbridge
erbridge Vraag-eienaar
more options

Audio is working fine, and I get the widgets in that menu bar for both camera and audio. Firefox did display the multiple choice drop down, but the correct device is selected.