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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur FredMcD

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Identificativo crash: bp-9e91b764-47c4-413d-a570-e9d201180320

Firefox always goes in crash after startup in standard mode and in recovery mode too, how can i do? can I reset my installation?

Identificativo crash: bp-9e91b764-47c4-413d-a570-e9d201180320 Firefox always goes in crash after startup in standard mode and in recovery mode too, how can i do? can I reset my installation?

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Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 7 OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 59.1 +++++++++++++++++++++++++++++++++++++++++++++ bp-9e91b764-47c4-413d-a570-e9d201180320 Signature: nsCycleCollector::FreeSnowWhite

hcapi.dll = McAfee Host Intrusion Prevention

This is for Sumo's Related Bugs 1284400 RESOLVED INCOMPLETE Crash in nsCycleCollector::FreeSnowWhite for null dereferencing

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Update McAfee. If the problem continues, disable it.