Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

can't save screenshots in My Tools

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur erird

more options

Sorry to re-post this, but I had trouble getting back to my original Q and the A someone posted.

I do know how to download my shots, but I still want to be able to save them to "My Shots." Currently, when I click the Save button and then check "My Shots," I get the following message: "Looking for your shots" along with a picture of a blue cartoon character holding a magnifying glass. In the past, I had the option to download AND save shots to "My Shots."

Sorry to re-post this, but I had trouble getting back to my original Q and the A someone posted. I do know how to download my shots, but I still want to be able to save them to "My Shots." Currently, when I click the Save button and then check "My Shots," I get the following message: "Looking for your shots" along with a picture of a blue cartoon character holding a magnifying glass. In the past, I had the option to download AND save shots to "My Shots."

Gekose oplossing

I think that My Shots relies on cookies, so make sure that you are allowing cookies and aren't blocking them.

I will lock the other thread if you want to continue here.

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.

https://support.mozilla.org/questions/1197629 is the link you are looking for.

There is a response waiting for you.

more options

I don't see a response that answers my question, which is how to save a screenshot to "My Shots." I do know how to download them, but I also want to store them in "My Shots."

more options

Gekose oplossing

I think that My Shots relies on cookies, so make sure that you are allowing cookies and aren't blocking them.

I will lock the other thread if you want to continue here.

more options

It's working! i think I needed to clear my cache. In any case, thanks to all who weighed in!