搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Which extension is causing a problem

  • 3 回覆
  • 0 有這個問題
  • 8 次檢視
  • 最近回覆由 cor-el

more options

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

所有回覆 (3)

more options

Can you give more detail on what problems you have as Troubleshoot Mode does more than disabling extensions ?

The System Details only show the default built-in search engines and one disabled normal extension, so an extension doesn't look like a porblem.

more options

With safe mode on, the video problem (black screen with Facebook videos) goes away. But using safe mode every time I want to go to Facebook is, so far, the only way to proceed. There must be another way. And I don't have this problem with either Chrome or Edge.

由 susbb 於 修改

more options

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make changes effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.