Firefox 18 crashes
I love Firefox. On my laptop ( ASUS UX32VD-DB71 ) Firefox auto updated from 17.0.1 to 18.0 and the stability is very poor. Crash occurs nearly immediately or a few seconds after launch every time. Adblock plus is the only addon and disabling it makes no difference. Although, Firefox 18 Safe mode does work without crashing, interestingly. I uninstalled and downgraded back to 17.0.1 and full stability is back. Version 18 and 18.0.1 are not ready in my opinion. I have not tried using a fresh profile.
UPDATE: FireFox 18.0.1 is also buggy and broken.
bp-e351a168-5b5c-4dcc-a7fa-1e2692130119 1/19/2013 4:45 PM
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bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM
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bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM
bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM
bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM
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bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM
Modified by bluetickle
Chosen solution
by AyaxCrash after crash... Hardware acceleration disabling doesnt solve. Please can U tell me how I can prevent auto-update to 18 version ? Thank you... about:crashes
bp-44eea239-cddd-4767-a1e8-b06442130111 11. 1. 20138:05f638e2f1-3839-45ce-a69b-e8b3fca5c9ea 11. 1. 20137:48c2a4e6f3-50f0-487c-9538-f6d8c148be5e 10. 1. 20139:12
Read this answer in context 2Helpful replies
second reply to madperson,
I've had some progress.
I can get FF18 to work with hardware acceleration enabled if I choose (Intel display) as the hardware to use for hardware acceleration in the nvidia control panel. This is with the updated Intel video driver.
Unfortunately Intel 4000 graphic performance is lacking and studders with HD video and I would really like to use the higher performing Nvidia GeForce GT 620M. I would especially need Nvidia for HD level YouTube and Netflix videos.
I can NOT get FF18 to work with hardware acceleration enabled if I choose (nVidia display) as the hardware to use for hardware acceleration in the nvidia control panel. FF18 hardware acceleration is non-functional using nVidia driver versions 306.97 from nvidia.com and 305.46 from asus.com on Geforce GT 620M. When I try to install version 310.90 from nVidia.com I get an error message that this driver is not compatible.
bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM
bp-5f76093c-9cbd-43f3-8067-2bad02130110 1/10/2013 4:56 AM
bp-cf23a9cd-969f-4f83-9d33-f6b832130110 1/10/2013 4:52 AM
bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM
Go to answer 3Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- Adobe PDF Plug-In For Firefox and Netscape 11.0.01
- Next Generation Java Plug-in 10.9.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- NVIDIA 3D Vision plugin for Mozilla browsers
- NVIDIA 3D Vision Streaming plugin for Mozilla browsers
- 5.1.10411.0
- Intel web components updater - Installs and updates the Intel web components
- Intel web components for Intel® Identity Protection Technology
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
More Information
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
google.com
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
dom.mozApps.used
true
extensions.lastAppVersion
18.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353966601
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Description (GPU #2)
NVIDIA GeForce GT 620M
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
Unknown
Adapter RAM (GPU #2)
1023
Device ID
0x0166
Device ID (GPU #2)
0x1140
Direct2D Enabled
no information
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
12-12-2012
Driver Date (GPU #2)
7-31-2012
Driver Version
9.17.10.2932
Driver Version (GPU #2)
9.18.13.546
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic no information
Vendor ID
0x8086
Vendor ID (GPU #2)
0x10de
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0
What do I do with these 17.0.2 esr files? Do I need the linux and mac folders or just the win32?
What's OS you're using? For windows use Win32 and then choose the language. That's it.
Are you using a addon named 'showcase'?
I am using windows, do not have showcase. I just don't get it. When I go to the link ftp://ftp.mozilla.org/pub/firefox/releases/17.0.2esr/ all I find is a bunch of files and folders. There's one labeled win32, filled with a bunch of subfolders. Nothing about selecting a language, nothing about installing FF17.02. What am I supposed to do with all these folders? How do I use them to install FF?
Firefox is really frustrating me, almost to where I am ready to switch to Chrome or (shudder) IE.
ftp://ftp.mozilla.org/pub/firefox/releases/17.0.2esr/win32/en-us/ Grab the exe The larger one
Oh, now it makes sense. Thank you!
Firefox 18 update was a mistake. I had to uninstall and switch to Chrome. Where can I download and install version 17? I am using an HP dv7t laptop and they have not provided any updates since 2011. Maybe HP is lazy.
kissglay thanks for that link, only problem is it is not working.
Nevermind, I installed this one and it fixed the problem. It updated itself to 17.0.2.
I've uninstalled Mozilla Mantainance service to no more automatic browser updates for me. At least until they are able to fix that problem and make a stable update.
I had the same problem and just now installed the latest beta 19.0. It seems stable so far.
Question owner
I wanted to give it a little time to make sure but version 18.0.1 has stopped crashing for me. I'm not sure why, but I think it was related to pressing the "Restore" button located in the nvidia control panel. Or it could be a coincidence, I'm not sure.
nvidia control panel/ manage 3d settings/ program settings/ mozilla firefox
Like 'bluetickle' FF17.0.1 is fine with me. I upgraded to 18 and it immediately froze and crashed when I scrolled a page. Went back to 17.0.1, all was ok. Upgraded to 18.1 and that froze and crashed as well. Went back to 17.0.1 and guess what? It's running fine. I reset the profile and disabled all addons and plugins but didn't make any difference.
I'm staying with 17.0.1 until this is sorted or it's deemed unsafe to use.I have been using FF since it came out as I dislike MS software(IE) If it's decided my machine needs altering I'll use another browser that can use my existing setup.
If you buy a new door and it doesn'y fit you don't alter the house, you find a door that will fit!
This seems a bit out there but...
In Win 7 64 bit, I entered the controlpanel on the below path: "Control Panel\Appearance and Personalization\Personalization\Window Color and Appearance"
Unchecked the "Enable transparency" and FireFox doesn't seem to crash anymore. Don't know why I did it, I just did :)
Modified by oneofj