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Screen freezes on an option-less gray screen everytime on launch; re-install does not help

Firefox
dpux replied
dpux
dpux

I am on a Windows 7, 32 but machine. While closing one of the tabs on FF14, I got this gray screen which has been persistent since then. It was not a crash, and hence I do not see any crash reports in the appropriate folder. I uninstalled this version (without removing user data), and installed 16, which behaves same. I do not get any options to start in safe mode - just a semi-transparent gray screen with (minimize/maximize/close) buttons.

Everything was running smooth, and I am quite sure it's not because of any plugins. I need to preserve my user data - how should I proceed ?

Thanks !!

I am on a Windows 7, 32 but machine. While closing one of the tabs on FF14, I got this gray screen which has been persistent since then. It was not a crash, and hence I do not see any crash reports in the appropriate folder. I uninstalled this version (without removing user data), and installed 16, which behaves same. I do not get any options to start in safe mode - just a semi-transparent gray screen with (minimize/maximize/close) buttons. Everything was running smooth, and I am quite sure it's not because of any plugins. I need to preserve my user data - how should I proceed ? Thanks !!

All Replies (2)

philipp
philipp
  • Moderator

Chosen Solution

hello dpux, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

dpux
dpux Question owner

Thanks a ton ! I disabled the extension "Codec M 6.0" which helped. This was installed long back when I was installing some video player... but never showed up any problems until now !