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Content Encoding Error. what is it and why has Firefox done nothing about it?

  • 4 replies
  • 5 have this problem
  • 11 views
  • Last reply by cor-el

philbuck
philbuck
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http://support.mozilla.org/en-US/home?as=u This is the Firefox help site and even this will not load on Firefox 13.0.1 just get bthe same message "Content Encoding Error" The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. Please contact the website owners to inform them of this problem. I am contacting you Firefox/Mozilla Directors and I still have not received a reply why your on Help site gives the same error. I find GOOGLE CHROME works perfectly with all the websites including Firefox Help site!!

http://support.mozilla.org/en-US/home?as=u This is the Firefox help site and even this will not load on Firefox 13.0.1 just get bthe same message "Content Encoding Error" The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. Please contact the website owners to inform them of this problem. I am contacting you Firefox/Mozilla Directors and I still have not received a reply why your on Help site gives the same error. I find GOOGLE CHROME works perfectly with all the websites including Firefox Help site!!

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can check the network.http.* prefs on the about:config page and reset all bold user set network.http prefs to the default value via the right-click context menu -> Reset.

Check at least:

  • network.http.accept-encoding: gzip,deflate

If the reset doesn't last then see:

princesly
princesly
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Why is Mozilla try to make me stop using firefox? I have never had to tweak it to get it going before. Isn't the newer versions supposed to be better?

Please fix it so that I don't have to reconfigure anything.

Thanks!!

cor-el
cor-el
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  • Top 10 Contributor
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Hi princesly

Can you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

On which website(s) do you have this problem?

You can check the network.http.* prefs on the about:config page and reset network.http prefs to the default value via the right-click context menu -> Reset if they are user set (bold).

Check at least:

Please do not propose to change this pref to an invalid true value as this can cause serious issues, so leave it to the default.

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there is a problem with searching via the default about:home page then try to reset the search engine used on the about:home page.

Reset the browser.startup.homepage_override.mstone pref via the right-click context menu to the default on the about:config page and close and restart Firefox to restore the about:home page to its default.

  1. Open the about:config page via the location bar
  2. Type in the Filter bar: mstone
  3. Right-click the browser.startup.homepage_override.mstone line and select: Reset
  4. Close and restart Firefox

If this didn't help then delete the delete the chromeappsstore.sqlite file in the Firefox Profile Folder and repeat the above.