I-Thunderbird Isithangami Sokwesekwa

Thunderbird is using 20-25% cpu and is very sluggish. (This is a relatively new problem - within the past 4 months).

I have two gmail IMAP accounts and one POP account. All show about 30-40K messages. I am working on deleting messages from the servers and local archiving thinking that maybe the problem is with synching or compacting(?). Anything else to focus on? Is there a way to tell, or place to look for what is consuming so much cpu?

Re-running in troubleshoot mode with add-ons turned off does seem to help a little, but it's temporary.

Thanks

George Redden Idaho

Every few days, the index pane of some folder gets corrupted. Repair (right-click, Properties, Repair Folder) fixes it. Then a few days later this repeats, with a different folder. I have three IMAP accounts and this occurs on more than one of them.

Any suggestion for finding and fixing the underlying problem?

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but does NOT allow to copy anything.

Yesterday I downloaded Thunderbird to Windows 10 (64-bit), added my Office 365 (for work or school) account, rocketmail account and iCloud account. I created unified folders for the three accounts. I have downloaded the TBSync add-on with the required CavDev (?) one to connect my iCloud calendar.

After successful use the first few times, now Thunderbird becomes unresponsive within 5 seconds of opening, every time, rendering the program unusable.

Troubleshooting mode does not fix the problem, so I assume it's not the add-ons, nor does starting my PC in Safe Mode (F4 at startup ie no networking), so I assume it's not antivirus.

I uninstalled Thunderbird and re-installed from the website today. All my accounts were there (so I wonder if the uninstall didn't work properly, although I assume that it's just the files left on my computer that the new Thunderbird installation is accessing).

All these attempted fixes leave the problem unchanged: the window freezing within seconds of opening.

Because the program becomes listed as 'not responding' and greys out on further clicks, I have to hard-close the program using Windows, selecting 'Close the progam'. Clicking 'Wait for the program to respond' leaves the screen greyed out, and nothing changes for at least 20 minutes (the maximum I've tried waiting it out). This also means that it does not yield a formal crash report, because Thunderbird does not recognise it has crashed.

On one occasion it did create a crash report, which I submitted. I am not sure what behaviour allowed this to happen, and I have been unable to reproduce it. That particular crash ID was as follows:

Crash ID: bp-41096385-eebe-4ccc-a47e-f76300240417

Any help much appreciated! I'd love to stick with Thunderbird if possible.

Just a day or two ago a thunderbird screen pops up when I open my mail and wants me to log into my google account but does not allow me to. Its oversized and does not allow reforming it either. When you click on next it goes to another screen that says ----- GOOGLE 400 That's an error. Then a couple lines later it says --- The server cannot process the request because it is malformed. It should not be retried. That's all we know. --- ( the dashes I added to break up each line)

     So it takes using the ESC key to remove it off the screen, but eventually pops back up. I have to use end task to remove it all together but again when I open mail it returns.  I tried to upload a screen shot to you but it kept giving me an error message.
    I hope you can correct this problem. Yes I did reboot incase it was a computer problem. Thank you for your time and I hope you can fix this matter. I seen in the forum some were having similar issues but did not see my exact problem.

Until a few days ago, you could scan with the Brother iPrint&Scan printer application and open the PDF file with Thunderbird. Thunderbird would then open a new email with the pdf attached. Now when I try to open it with Thunderbird it doesn't open and the pdf opens from Microsoft Edge. ​

Every time I try to log in for incoming or outgoing messages, I get a login failure. I have reset the password and saved it in passwords, but neither old or new work. In addition, my outgoing server information has just disappeared, and I don't know how to add it. When I go directly to my Xfinity account (comcast) email, everything works, so it's Thunderbird.

Hello

In september I got a new computer and then reinstalled windows (10) as well as thunderbird but since them, and unlike on my former pc (win10 64 too, never had an issue for years), the app is constantly crashing at least once per day.

I get this logged :

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Thunderbird\thunderbird.exe

Problem signature Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 115.6.1.0 Application Timestamp: 65985314 Hang Signature: 3cf8 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1036 Additional Hang Signature 1: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 2: f409 Additional Hang Signature 3: f409ad44de4820d7417e6d1be55de321 Additional Hang Signature 4: 3cf8 Additional Hang Signature 5: 3cf86febfa3045382340f55bfddb133d Additional Hang Signature 6: f409 Additional Hang Signature 7: f409ad44de4820d7417e6d1be55de321

Extra information about the problem Bucket ID: 4e371bae829e2a839a8a4827964321ec (1912420326634103276)

What could I do to fix this? thank you

I am getting a non-overridable TLS error when Thunderbird opens or when I attempt to download new emails (the emails will sometimes download later after I force a download. I have tried to change my TLS version without success. Please help me solve this issue.

My email setup is to an IMAP server (POP will not work with Gmail.com accounts). See my attached image files for further information.

I have two mail accounts on Thunderbird. When I download messages to one account, the messages are automatically marked as read. Messages to the other account are not.

I do not use BitDefender.

Any thoughts on why it does it to one but not the other? Messages are both downloaded from the same ISP.

Hi there. Hoping someone can help me resolve this.

My Thunderbird email account is connected to Sage Online (promo products and apparel platform). If I click on an item and choose to share it with a customer, an email will open and will usually include the said link to the item automatically. The email will populate but the link is not generating. I've included a screen shot of the error attached, but I can't open it.

The tech team at Sage has already looked into the matter on their end. They tell me the issue resides in Mozilla/Thunderbird.

Can someone please help me out?

Hi My gmail (imap) accounts still keep ALL erased emails on my hard drive (now about 200GB size). My laptop is about to be paralyzed. How can I finally erase the mails, so they are gone?

Hi,

Hoping someone can help, I'm setting up my Gmail account and have copied all the settings over exactly from my old laptop and have generated a new 'app password' in Gmail. Thunderbird pops up a Google login page then it is saying it can't connect to the server. Everything is working fine on my old laptop with configuration exactly the same (except for the use of older but still active app password).

I don't think Google allows me to see my old app password, only generate a new one, but as the new one won't work I'm thinking that maybe Google somehow knows I'm using POP email on two machines and won't allow this until I delete the old app password. Does anyone have experience of this? Just don't want to delete the password in case it stops working on both laptops! Also note that I don't want to disable 2 step authentication as this makes my account less secure and it has been working fine for years with this enabled.

Thanks!

Hi, we started getting Thunderbird errors on both inbound and outbound messages when everything was fine earlier this morning on both. We are on Windows 10 running the Thunderbird 115.5.0 (32-bit) Release.

Inbound error message: The STAT command did not succeed. Error getting message number and sizes. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later. Outbound error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) outbound.att.net was lost in the middle of the transaction. Try again.

Are you all experiencing server issues - I don't believe this is a configuration problem on my side?

I just installed a totally new version of Thunderbird . I have a lot of black fields on screen, can't see any text of mail accounts and emails. Must be something in windows settings I guess, but I am not able to find it since december 2023... See the screenshot: Perhaps somebody can tell me what to do...

I have a support account for a customer (actually, two such accounts) which ic used for support communicateion and a second account for the same customer to receive monitoring mails. The second accound is redirected to the fiorst account's inbox (via "advanced account settings") and the checkmark to "include this server when getting new mail" is active.

When I use "get messages" for the first account, *only* the included account is checked. To get messages for the first account, I need to use "Get all new messages".

What can I do to get new messages for the the first account (and its included account) only and not for the rest of accounts configured in my Thunderbird?

Thunderbird 102.15.1 (64 bit) Windows 10 the described accounts are all POP accoounts

Thanks for all and any help, Hans.

Hello, When I add an account of the email mark@leadingedgeessentials.com, same configurations and all, still the Thunderbird prompt that "Cannot find settings of this email". I tried it in Outlook and its working. What is the possible issue with this?