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I can't get email at my Thunderbird mail server

I want to talk with a Thunderbird agent for help. I'm not sure if this is the right way to communicate. Thank you for responding. I finally did get the help I needed wh… (funda kabanzi)

I want to talk with a Thunderbird agent for help. I'm not sure if this is the right way to communicate. Thank you for responding. I finally did get the help I needed when I returned home from travelling. A local business uses Thunderbird on a Mac like me. "Ionos", which hosts my website and web mail that goes to Thunderbird helped me on line to put in changes they require but that did not work for me. And I lost all my email except for the last week. Also mail wasn't coming into Thunderbird. It turns out my Avast had something to do with the muck up. It took 2 hrs. to solve the problem. My husband Uri Cogan passed on last Nov. He set me up with Thunderbird and took care of everything related to my computer. He was a volunteer helping here. Without him I am slowly learning what I can. I am finding out that most people don't really know anything outside their lane and any friend I asked was as clued out as I am.

Asked by susan71 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Thunderbird now rejects my password

Message: Login to server outlook.office365.com with username xxxxxxx@xxxxxxx.com (my work email account set up thru GoDaddy) failed. This is not my primary method for u… (funda kabanzi)

Message: Login to server outlook.office365.com with username xxxxxxx@xxxxxxx.com (my work email account set up thru GoDaddy) failed.

This is not my primary method for using my work email (Gmail's webmail interface is and, yes, still works fine). But every once in a while, I want to use the features of TBird that aren't possible with Gmail. So, I tried running TBird last weekend and got that message. So, first I tried signing in thru GoDaddy (O365 webmail) and used my existing password, and of course it worked fine. I then tried deleting the TBird account and adding it as new. TBird recognizes O365 accounts and I used those settings but, again, the password was rejected. So I went semi-nuclear and uninstalled TBird then reinstalled it. NO DIFFERENCE.

WHY is TBird rejecting my valid password - ESPECIALLY when it was working before?

Please pardon the raised voice all caps here and there - I'm really frustrated and don't understand what broke or how it broke and I can't fix it.

HELP!

Asked by rjtmoore 1 unyaka odlule

Last reply by Bardi 1 unyaka odlule

  • Okugcinwe kunqolobane

Accounts no longer consolidated in INBOX view

Until yesterday I could click on 'Inbox' and it would shows all emails from all 3 accounts I have set up. There was an update yesterday (102 1.2) Now although I can go t… (funda kabanzi)

Until yesterday I could click on 'Inbox' and it would shows all emails from all 3 accounts I have set up. There was an update yesterday (102 1.2) Now although I can go to each email account individually, when I click on 'Inbox' it only shows emails for one account.

It also seems that search is also not functioning across accounts.

Asked by sargan 1 unyaka odlule

Last reply by david 1 unyaka odlule

  • Okugcinwe kunqolobane

unable to edit address book information

What must I do in order to enable address book address information. Now when I try to change address information it is as though my keyboard as been disconnected. thanks … (funda kabanzi)

What must I do in order to enable address book address information. Now when I try to change address information it is as though my keyboard as been disconnected. thanks

Asked by PanamaRoy 1 unyaka odlule

Last reply by david 1 unyaka odlule

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Everytime I install an update, I loose all the entries in my address book and all my archives files. I am currently at 91.11.0 (32-bit). This has happened for several months of updates.

Does Firefox save a backup copy of things like address book and archives? It so, where and what are the file names? How do I prevent future updates from removing import… (funda kabanzi)

Does Firefox save a backup copy of things like address book and archives? It so, where and what are the file names? How do I prevent future updates from removing important data? HELP!

Asked by John B 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Email Sending Failure

With just 2 email addresses that I have been using for years, I suddenly get this Undeliverable message when attempting to send emails using Thunderbird: "The mail cli… (funda kabanzi)

With just 2 email addresses that I have been using for years, I suddenly get this Undeliverable message when attempting to send emails using Thunderbird:

"The mail client submitted this message with bare line feeds, which cannot be sent via SMTP protocol DATA command and receiving system does not support BDAT"

I can receive emails from the 2 addresses fine, I just can't send to them through Thunderbird. When I sign in to Hotmail Outlook Live I can send and receive to these addresses with no problem.

I'm stumped! Any ideas? Can I reset Thunderbird?

Thanks

Asked by karnup 1 unyaka odlule

Last reply by Bernie Firefox 1 unyaka odlule

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Login Issues

Hello! I was wondering if you guys could help me get set up on Thunderbird. I'm having some trouble getting logged in with the "Set Up Your Existing Email Address" sectio… (funda kabanzi)

Hello! I was wondering if you guys could help me get set up on Thunderbird. I'm having some trouble getting logged in with the "Set Up Your Existing Email Address" section. I'm certain I'm typing in the right login info but it says it is "Unable to login at server.

Asked by meierauto 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Should Thunderbird check all folders for new mail?

There is a context menu entry that enables message fetching for individual folders and an about:config setting for doing it for all folders. There is some speculation in … (funda kabanzi)

There is a context menu entry that enables message fetching for individual folders and an about:config setting for doing it for all folders. There is some speculation in a different question that this is necessary to avoid overloading servers.

Is this true and still appropriate? How can I as a user tell what I can set this to?

From a UX point of view it would definitely be better to just check all folders for new mail.

Asked by simon__ 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Latest update 102.1 lost some of my mailboxes!

Hi Thunderbird updated itself to 102.1(and now 102.1.1) and it lost 2 of my mailboxes or at least the inboxes. I have tried repair folder in the preferences for each inbo… (funda kabanzi)

Hi Thunderbird updated itself to 102.1(and now 102.1.1) and it lost 2 of my mailboxes or at least the inboxes. I have tried repair folder in the preferences for each inbox. The inboxes are greyed out. The location in the preferences, imap://driver_al%40*********@pcluster02.stablehost.com/INBOX, takes me now where or at least I can not find it. It is does not even seem like it is checking for new mail in those boxes.

I have a total of 11 mailboxes of mixed imap and pop. Only 2 seem to be effected both imap. I have looked in the profiles folder but do not seem to find them there as the folder names do not match the mailbox names..

Asked by newdino 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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I am waiting for a call from you so I can log onto Thunderbird email; my login is not working!

I am unable to login to my Thunderbird email account. I was told by my Skybest support team that they would have you call me with the PASSWORD that will allow me to log i… (funda kabanzi)

I am unable to login to my Thunderbird email account. I was told by my Skybest support team that they would have you call me with the PASSWORD that will allow me to log in. My phone number is 336-200-2068. Thank you!

Asked by manah34 1 unyaka odlule

Last reply by c.willi 1 unyaka odlule

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Firefox address book lost with latest upgrade

The last Firefox upgrade did not bring the Firefox address book with it, all my contacts are lost. How could this happen and why, it stops me from using Firefox for email… (funda kabanzi)

The last Firefox upgrade did not bring the Firefox address book with it, all my contacts are lost. How could this happen and why, it stops me from using Firefox for emails and I am lost. Need a fast solution to something that should never happen.

[removed emails from public]

Asked by Tom Thilert 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

  • Okugcinwe kunqolobane

not Seeing my e-mails and also not being able to delete the unwanted

Why can I see my e-mail messages and delete them for my djclwebster@saveourchurch.org, but not on my dwebster@saveourchurch.org account or the info@saveourchurch.org Sho… (funda kabanzi)

Why can I see my e-mail messages and delete them for my djclwebster@saveourchurch.org, but not on my dwebster@saveourchurch.org account or the info@saveourchurch.org Should I "uninstall" Thunderbird to get back the older version or is there a solution for the new update?

Asked by djclwebster 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

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MacOs contact group was working on TB 101 and does not work with TB 102

Hi, Up to previous version (TB 101), I could send emails to any group from my MacOSX contact list which appeared in send field and I used this all the time to select mail… (funda kabanzi)

Hi, Up to previous version (TB 101), I could send emails to any group from my MacOSX contact list which appeared in send field and I used this all the time to select mailing lists. Now the send to a group fills automatically like before, but sending fails with message "groupname <grouname> is not a valid address" Maybe, if it cannot be fixed soon, and the new address book does not feature MacOSX group sending I wsih to get back to previous version of TB where it worked fine. I attach screen captures, my version of TB is in french language Thank you

Asked by etienneli 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Thunderbird is BLANK

I have Thunderbird 102.2.1 (64bit) on a pc win 10. Today it stopped working properly. when opened, the window is white and blank. yet, when i hover the mouse over it, i a… (funda kabanzi)

I have Thunderbird 102.2.1 (64bit) on a pc win 10. Today it stopped working properly. when opened, the window is white and blank. yet, when i hover the mouse over it, i am able to select from the tab buttons at the top. the only way that i can see thunderbird normally is if i put it into troubleshooting mode. my business depends on thunderbird to work, so please help.

Asked by mail1491 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Contact Search not working in TB 102 on macOS 12

I just installed TB 102. I have multiple cardDAV accounts set up in Thunderbird, they synchronised fine as far as I can tell. But when I type anything in the field "searc… (funda kabanzi)

I just installed TB 102. I have multiple cardDAV accounts set up in Thunderbird, they synchronised fine as far as I can tell. But when I type anything in the field "search all address books", nothing happens. Even if I press enter. The entire list of contacts remains displayed, I can scroll it, as if I never typed anything in the search field...

Any view what I could be doing wrong? I have only two add-ons: Dark Reader and Addon Compatibility Check.

Asked by hobbes444 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Thunderbird refuses to send an e-mai.

I am trying to send an e-mail to an address I have sent before and get this message: Sending of the message failed. An error occurred while sending mail. The mail server … (funda kabanzi)

I am trying to send an e-mail to an address I have sent before and get this message: Sending of the message failed. An error occurred while sending mail. The mail server responded: 28AIcTF2017255 This message has been blocked for containing SPAM-like characteristics.. Please check the message and try again.

Asked by jamieb3 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

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Can't set up my exisiing tiscali email on TB

I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk … (funda kabanzi)

I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk website (Talktalk bought out Tiscali years ago) and entered those manually. I keep getting a message from TB saying that the "incoming server already exists" but the emails just don't load. Also there seems to be an issue with my password, The password works for accessing my tiscali / talktalk webmail but not for setting up this account.

Talktalk are about to switch over their email settings, so the old tiscali settings that i currently access my email with go obsolete from 30/9/22, and yet the new talktalk settings given on Talktalk's website don't seem to work either

I am using a HP pc, running Windows 10.

Any suggestions, please? I wan't to back up my email. I've already contacted Talktalk because their new settings aren't working for me. They are looking into it and had advised me to back up my email. The first stage in this is getting it up and working on TB, then, I hope copying it to a hard drive. At present struggling to set up on TB, never mind the backing up! Please advise what to do.

Asked by janet.boston 1 unyaka odlule

Last reply by bassza1234 1 unyaka odlule

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UPDATES 102.0 how frequent?

How often does 102.0 update? It appears to update every ten seconds by my estimation because every time I launch it updates before loading. I can close it and open it sec… (funda kabanzi)

How often does 102.0 update? It appears to update every ten seconds by my estimation because every time I launch it updates before loading. I can close it and open it seconds later and it pauses to update again?

Is this some bug that it keeps updating no matter how many times a day I may open or close the program?

Should it just check and remain silent if there is no update?

I am going to turn off updates until I know why it does this. Never had this issue with prior versions.

Asked by pck24 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Thunderbird taking up vast amounts of C drive (67.8Gb)

Hi everyone, I am far from a proficient T-bird user so stick with me... My C. drive has a massive amount of space being used by T-bird, over 67Gb. My account is the onl… (funda kabanzi)

Hi everyone, I am far from a proficient T-bird user so stick with me... My C. drive has a massive amount of space being used by T-bird, over 67Gb. My account is the only one on this machine and it is hosted with Inmotion Hosting. I've confirmed with them that they see me as an IMAP account and my settings are IMAP also locally. I did find under settings in Sync and storage a setting for 'Keep messages in all folders for this account on this computer'. The check mark is checked so it will be keeping all messages. Under Advanced (to choose which folders are 'kept' locally, there are options for all of my folders, some are back to 2014. My question is if I uncheck this box so that the files are not kept locally, will it for some reason expunge the files from the servers within Inmotion? My hesitation is due to talking to them about 14 months ago and I was given erroneous info on POP vs IMAP and subsequently some emails being lost on a corrupt PC. I'm a bit gun shy to execute the unchecking and then the delete of the huge local file.

File path is:: C:\Users\Practice Manager\AppData\Roaming\Thunderbird\Profiles\kn769u8t.default-release\ImapMail\secure251.inmotionhosting.com

The secure251.inmotionhosting.com is the big pig with 65.4Gb.

Any insights and help would be greatly appreciated.

Asked by aaron60 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule