I-Thunderbird Isithangami Sokwesekwa

I running Windows11 on a new HP laptop. Out of blue, I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam" (is what the messge reads).

I've tried different platforms, e.g., iPhone, and windows laptop, and different email accounts. My email provider, Hughes, tells me it must be the particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have scanned my entire hard drive for malware, virus and the usual (Kasperky Plus) and it comes up clean, no issues.

I have disabled the email protection on my email to no affect. Picture files are still rejected.

I have tried two different email accounts; Mozilla Thunderbird and Protonmail. Both accounts will not send the picture file attachments, but as mentioned will send other file attachments.

Any suggestions?

Thunderbird just "upgraded" Now when I open an email --half of the upper part of the page is used to show all info regarding the source of the email. See below How do I get rid of that? Also-- When i try to forward an email the top of the email now shows endless information regarding the source of the email that i am forwarding How do I get that to stop? See below

X-CMAE-Envelope:MS4xfEHR3RU8bj3ltQXltjMUN4ctOKGocyzDNi8d/bZD/GpMfpVDWoayzNXH1fyfLN6kBEdjqRzen3CGZmzGedNCL7TDVAfLcrqXBRQSPfxVD4ptVOTLFpMB hMKDr/FqcTYHboZVlkcI+8OPkd+TR18drutj75BmqhiuCppwFeonlEIfw3fGiGhr2GtPdcDzXoVtP0zjsfY04Gl/YQj6m1abZe/Jo/vMAfPYann3YgNFxi3D IHhsNlZ0/4gyFuG0EnpgECtdaqvFcSO1xoKkDZBJdIgKh4/q+y7RrUSwIVk+RUgK

3rd post - it would be nice to get a response. I cannot send emaIL FROM THIS WIN 10 FULLY UPDated APP. The error message as above appears all the time (and does not cancel after 1 hour or whatever). Email can be sent using the same smtp settings from various Android devices. Forum suggestions do not cure the problem.

This, along with all the other annoying glitches within T'bird, seem to be forcing me to abandon using T'bird after many, many years. Shame.

Alan

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant

Try the following:

Set this setting:

   'View' > 'Folders' > 'All' 

Then do this:

   Menu icon > Help > More Troubleshooting Information
   Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' 

window opens showing contents of your profile name folder

   Exit Thunderbird now - this is important 

Scroll down and delete the following files:

   folderCache.json
   folderTree.json
   virtualFolders.dat
   session.json
   xulstore.json 

Click on 'Mail' folder

   delete 'smart mailboxes' folder 

(do not worry if it does not exist - it just means you have never used Unified)

Start Thunderbird.

Please Report back on results.

BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

I asked a Q on this help line - see kkiely31@tpg.com.au I can no longer find the Q that I asked, and consequently any reply that may have been sent. How do I follow the thread of any conversation that may result from my Q ??? Will I get an email ?

My thunderbird email account has been hacked. I have been in touch with my service provider and reset the password I use on ....@care4free.net. I can access webmail using the new password but I can't reset this new password on Thunderbird. Can anyone offer any assistance please ?

duplicate. https://support.mozilla.org/en-US/questions/1396452

How do i enter a new passowrd on Thunderbird ? I can't get it to workl

duplicate. https://support.mozilla.org/en-US/questions/1396452

I can receive email from " centurylink.net " but I can't send messages. I believe I was autumnally upgraded to T-bird 78, as I've used T-bird for years without problems. At first I was " locked out " of using my two accounts with T-bird & outlook ..... but after consulting with centurylink support, plus.......outlook.....I resolved problems except for sending emails from centurylink.net. I've included upon request from T-bird support two attachments hopefully, showing " error message" and' T-birds outgoing server info.' I've changed my centurylink.net PassWord , and that enabled messages to arrive in T-bird. I have filled in new password in window for password , but I still can't send! I also have correct port...following are error messages I receive: "sending of username did not succeed. Mail server pop.embarqmail.com responder: highermark is not an invalid mailbox. Account should be fully qualified email address."...." Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMPT) smtp.embarqmail.com timed out . Try again" I tried again.....and again several times but message still isn't sent. i will contact centurylink support again, as password may need to be changed again............but I receive messages now, at least. I DON"T want that to lock me out again. mj

I recently submitted a support request where I attached two files. One of them were incorrect. Submitting correct file now. Sorry for confusion. Outgoing server: smpt. centurylink.net (default) Since last request, I managed to send from centurylink.net web page.......an email addressed to highermark@outlook.com, but still can't send by using Thunderbird. So Password reset isn't necessary. Any suggestions would be appreciated. Firewall, antivirus software or your Internet service provider.  ??? How can I do this?

I submitted a thunderbird problem/question a couple days ago and now cannot figure out. I guess it was to the forum/users group. Now I cannot figure out how to get back to the forum and see my question and any response. email: [removed email from public forum]

When importing WLM contacts.csv file to TB, the fields available do not match the source fields. For example, for the source email file there is no corresponding selection available in the destination selection. How can I select the appropriate destination field? (I copied a screen shot to Word, but since I upgraded to Windows 10 I can't find files.)

This is in response to Matt: Yes the login occurs, however sometimes get spinning loading symbol indefinitely....

Added few items: Versions: tbird 102.7.0 win 10 22h2 19045.2486

Conditions: Save box appears below pwd entry box permissions ok on files running tbird as admin

nothing appears in saved passwords box before or after attempt

no win log issue

"normal password" on server imap account hmailserver

this occurred after upgrade tbird purged existing pwds

Tried: deleted key3.db, key4.db, cert9.db and logins.json

no pkcs11.txt file

no external attached pwd manager

Thank you,

   h

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

I am unable to logon to my email on my computer. I am unable to receive or send messages. I am receiving this message: Login to server imap.aol.com with username deego2@verizon.net failed!

RETRY - NEW PASSWORD - CANCEL

This has been since I updated to version 102.7.1 on February 6, 2023!

Dear MOZILLA Support, good morning.

I'm having the problem in subject by end of january, when the company i'm working as consultant gave me a new company e-mail and i found more than one time to settle it in thunderbird.

This cause i need to register in my hard disk (Apple MacBook Pro 2012 or around) all the communications for question of privacy and confidentiality.

All the suggestions i found on the network with a research using our Mozilla Firefox, were not utile cause NO ONE TIME i reach the result.

I ask gently and humble to give me the best possible help.

Thank You so much for the attention

Vincenzo

I have just used TB 102.8.0 and can no longer see all my emails. I installed TB 102.9.0 and am still unable to see all my emails. How do I see all emails in TB102.9.0?

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?