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Matterport 3D tours not working - Firefox only

We produce Matterport 3D virtual tours. Up till now, we have been able to embed the tours on our, and client sites, and they play on-page with no issue. We have discovere… (funda kabanzi)

We produce Matterport 3D virtual tours. Up till now, we have been able to embed the tours on our, and client sites, and they play on-page with no issue.

We have discovered that our spaces, when embedded on a webpage, dont work in Firefox and get a ‘oops, model not available’ error.

They all work if the page is loaded in safari.

We are using this code to embed which has always worked up till now:

<iframe class="embed-responsive-item" src="https://my.matterport.com/show/?m=6By4dFjpWL2&brand=0" width="300" height="150" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

The actual straight URL works in Firefox - just not the embedded ones.

Matterport claim that they wont work if 2 or more are embedded on a page, which seems odd since: - this only just started happening - it doesnt happen in browsers other than firefox - some people (rarely) dont have the issue even in Firefox

Here is an example of a page with the tours embedded, having the issue in Firefox: https://www.unicol.unimelb.edu.au/about-us/gallery/virtual-tours/

Thanks Ben

Asked by Ben Lopez 1 inyanga edlule

Answered by cor-el 1 inyanga edlule