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Crash Report bp-0796117f-b4e9-435c-b53c-b8c4f0200810

Tab crashes shortly after page load. Can someone tell me if there's a workaround for this crash? We're using ImageBitmapRenderingContext to transfer some images to canv… (funda kabanzi)

Tab crashes shortly after page load. Can someone tell me if there's a workaround for this crash? We're using ImageBitmapRenderingContext to transfer some images to canvas, and this works in Firefox 78.

Some potentially relevant details: the code isn't perfect and we may be attempting to transfer some neutered images. These images are being generated from another canvas using createImageBitmap()

Unfortunately, the site is commercial, and somewhat complicated, so I can't share the source.

Asked by albertl 1 usuku oludlule

Last reply by FredMcD 1 usuku oludlule

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Firefox becomes unresponsive after clicking on textboxes in secondary windows such as the print menu and save menu

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire … (funda kabanzi)

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire browser becomes unresponsive and I have no choice but to force quit. I have used Firefox before but not very recently so I do not know if this is a recent issue or if it has always existed. I do not have any add-ons or themes installed. I tried Firefox 61and the issue still exists. I'm now thinking it could be an issue with my computer. Any help is greatly appreciated, thank you.

Asked by smsapiro21 1 unyaka odlule

Last reply by philipp 1 unyaka odlule

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How do I get the logs from the browser to send to Mozilla when I can't open the browser?

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the log… (funda kabanzi)

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the logs from the browser to send to Mozilla when I can't open the browser?

Asked by tyrell_wellick 1 unyaka odlule

Last reply by FFus3r 1 unyaka odlule

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Firefox crashes

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spin… (funda kabanzi)

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

Asked by sarcherk 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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'Profile is inaccessible or missing' I've tried renaming profiles.ini and the folder but still doesn't work.

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded It still doesn't seem to work and comes up with the same error. Please … (funda kabanzi)

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded

It still doesn't seem to work and comes up with the same error. Please help.

Asked by whatever12 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Firefox crashes

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it contin… (funda kabanzi)

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it continues to crash. I also tried uninstalling it and reinstalling it but no luck.

My report ID is bp-36977277-e0e5-45d1-abdc-bc8b70181230

Asked by abmartinez94 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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FF freezes shortly after starting—even in safe mode, even after clearing cache

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache. It freezes a few minutes after open… (funda kabanzi)

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache.

It freezes a few minutes after opening, and freezes my Mac as well. Takes at least 5 minutes before it unfreezes. I am not getting crash reports. I think this started right after the latest update.

Asked by Mickey 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Hi, My Firefox can't quit on Macbook Pro iOSX Mojave

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, ter… (funda kabanzi)

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, terminal...) Just turn off macbook and turn on again then Firefox worked. But after that the problem still there. Thanks

Asked by Thedorus 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Firefox crashes on Mac OS Mojave 10.14.16

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I t… (funda kabanzi)

Hi, I have the latest version of Firefox (68.0.2) and it crashes every time I run it on my Mac (Mojave 10.14.16). It does that in normal mode as well as in safe mode. I tried refreshing Firefox as well, but the problem continues. I also tried downgrading, no change. I would be glad for any ideas, as I have been using Firefox since like 2007 and I really don not want to change to another browser. Thanks.

Latest submitted Crash ID: bp-60c9cff9-08d0-4dea-bbd7-3d1fb0190825

Asked by Frantisek 11 izinyanga ezidlule

Last reply by FredMcD 11 izinyanga ezidlule

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soa2day.com keeps on opening a page which disappears within seconds. how can I stop this

Many time a day, a tab opens and loads a page from soap2day.com. I have tried to block this without success. Why does it happen, what kind of info is soap2day.com retriev… (funda kabanzi)

Many time a day, a tab opens and loads a page from soap2day.com. I have tried to block this without success. Why does it happen, what kind of info is soap2day.com retrieving and how can I stop this altogether?

Asked by ygabs 11 izinyanga ezidlule

Last reply by FredMcD 11 izinyanga ezidlule

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Can't open Firefox isn't showing any message when I press the logo. I have previously used Firefox but once it stopped opening.

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it … (funda kabanzi)

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it hasn't worked out.

Asked by siar261202 10 izinyanga ezidlule

Last reply by FredMcD 10 izinyanga ezidlule

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[Mac OS Mojave] Firefox crashes suddenly every time i use the keyboard

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also… (funda kabanzi)

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also in safe mode, but same. Please, anybody have faced/solved a similar issue?

Asked by z 8 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule

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sub-pages from our nextdoor webpage do not display, watching the ststus in the lower right looks lime the should load and display. this is on my Macbook

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lo… (funda kabanzi)

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lower left looking like it is loading, but it does not display. This happens on my Macbook Pro , bit works fine on my iMac and in Safari on my MacBook Pro. What setting is messed up? If I go to other sites, it works just fine?

Asked by decmcinco 8 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule