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Opening New Tabs

I'm running Windows 11 and the latest version of Firefox. In settings, we are presented with two options when opening a new tab: customizable Firefox home page (with a … (funda kabanzi)

I'm running Windows 11 and the latest version of Firefox. In settings, we are presented with two options when opening a new tab: customizable Firefox home page (with a Google search field) or blank page. Neither is acceptable. I want my default home page to appear when opening a new tab. How do I achieve that? Why is this simple option apparently not available?

Asked by Boyce Lovett 7 izinyanga ezidlule

Last reply by Boyce Lovett 7 izinyanga ezidlule

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blocked email account

I have an email account blocked (jgcaller129@gmail.com) and have tried the sync tab at the top corner of my computer. It sends a message with a number to this blocked em… (funda kabanzi)

I have an email account blocked (jgcaller129@gmail.com) and have tried the sync tab at the top corner of my computer. It sends a message with a number to this blocked email to unblock it- how am I supposed to get an email from you on a blocked account. How do I unblock this account. I have tried several times with the same result now the icon to sync isn't there anymore. PLEASE HELP This email is very important to me. You can send a reply to an alternate email account (also linked to Firefox -jgcaller15@gmail.com).

Asked by jgcaller15 7 izinyanga ezidlule

Last reply by Dropa 7 izinyanga ezidlule

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click and drag scrolling is always extremely slow

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by… (funda kabanzi)

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by moving my mouse cursor to the top edge to scroll, it scrolls at a reasonable fast rate. The issue does not fix when I start in safe mode, or in private windows. The issue is exclusive to highlighting text and holding down to scroll. My scroll speed by clicking the scroll bar is normal, and so is using two fingers on my laptop (Asus Zenbook 14) to scroll down.

I don't encounter slow click and drag scrolling on google chrome.

Asked by reyhan.quayum 7 izinyanga ezidlule

Last reply by zeroknight 7 izinyanga ezidlule

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Session lost during Windows update, now I can't force Firefox to recover the session from my sessionstore.jsonlz4 file

After a windows update yesterday, when I started Firefox it didn't load my previous session as usual. Previously, I've been able to go to settings and restore the session… (funda kabanzi)

After a windows update yesterday, when I started Firefox it didn't load my previous session as usual. Previously, I've been able to go to settings and restore the session, but there were no options for that and the relevant session wasn't shown in the recently closed tabs or windows, even though the history was intact. It loaded a new/blank window, and since then when I close and either re-open or try to restore a previous session, it only opens the tabs that I've opened today.

Firefox 118.0.2 (64-bit), Windows 10 PC.

Here are the steps I've taken:

  1. Turned off the "Open previous windows and tabs" in the startup options to get access to the "restore previous session" option
  2. Gone to the profile folder and copied, then removed the contents of the sessionstore-backups folder
  3. Copied the relevant backup session file (looks like it has the tabs I need when I scan it) to my desktop and renamed it "sessionstore.jsonlz4"
  4. Replaced the existing "sessionstore.jsonlz4" file in the root profile folder with the new one from my backups
  5. Reopened Firefox

It still just loaded my tabs from today, and doesn't show the session I'm looking for in recently closed tabs or recently closed windows. When I go to about::sessionstore, it says it's having trouble getting my tabs and pages back, and there's no option to reload a session.

I checked my sessionCheckpoints file in my profile root folder, and it only had these values: {"profile-after-change":true,"final-ui-startup":true,"sessionstore-windows-restored":true}

I updated it to include these values and restarted again, but the result was identical: {"profile-after-change":true,"final-ui-startup":true,"sessionstore-windows-restored":true,"quit-application-granted":true,"quit-application":true,"sessionstore-final-state-write-complete":true,"profile-change-net-teardown":true,"profile-change-teardown":true,"profile-before-change":true}

When I open the sessionstore.jsonlz4 file in Notepad++ I can read it normally, and when I just double-click to open it in Firefox it appears to parse correctly in terms of both structure and data... the tab 0/entry 0/URL shows the URL of the first tab that I had open, tab 1/entry 0/URL shows the URL of the second tab, and so on. So it looks like the data is there, but I can't seem to force Firefox to load that.

Any suggestions for what I'm missing?

Asked by ddelamont 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

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Firefox won't show "save" nor "open" window

Firefox won't show ever the window to save files or to open files. It happens on any website. If I press ctrl+S the "save as" window does not appear. If I try, on any pag… (funda kabanzi)

Firefox won't show ever the window to save files or to open files. It happens on any website. If I press ctrl+S the "save as" window does not appear. If I try, on any page, to open a file for upload the window to select the file does not show.

Please advise!

OS: Ubuntu 22.04.3 LTS Firefox Version: 118.0.2 (64-bit) (installed through Snap)

Asked by write3 6 izinyanga ezidlule

Answered by cor-el 6 izinyanga ezidlule

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Firefox 118.0.2 update removed 4 out of 7 windows

When I updated to Ff 118.0.2 on Ubuntu 22.04.3 LTS today 4 out of 7 windows disappeared. When I upgarded Ubuntu from 21.something four days ago 6 out of 9 windows disappe… (funda kabanzi)

When I updated to Ff 118.0.2 on Ubuntu 22.04.3 LTS today 4 out of 7 windows disappeared. When I upgarded Ubuntu from 21.something four days ago 6 out of 9 windows disappeared. Can I get them back or do I have to stop upgrading?

Asked by connyeklow 7 izinyanga ezidlule

Last reply by connyeklow 7 izinyanga ezidlule

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CTRL-N in Firefox (default browser) loads wrong [disabled] browser

hello I downloaded Qwant browser some years ago out of curiosity then took this laptop offline. When I allowed this laptop back online, I noticed Qwant and disabled it,… (funda kabanzi)

hello

I downloaded Qwant browser some years ago out of curiosity then took this laptop offline. When I allowed this laptop back online, I noticed Qwant and disabled it, as I am accustomed to DuckDuckGo and no longer feeling curious, just want to get work done. Qwant is showing as disabled (under the Disabled heading, and greyed out).

However, when I use CTRL-N, the new browser window is Qwant, not Firefox, not DuckDuckGo.

I check that Firefox is my default browser and the laptop checks every boot-up that it is the default browser.

Can you help? I know there's a line of code somewhere but don't want to do more than I have -- endlessly search the settings, checking that there is nowhere that allows Qwant to load, let alone preferentially loads it.

Thank you! filterfeeder

Asked by filterfeeder 6 izinyanga ezidlule

Last reply by cor-el 6 izinyanga ezidlule

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Restore bookmarks from prior Firefox version - prior help posts cannot be followed

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't… (funda kabanzi)

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't seem to have the file on my computer. Under library>application support there is no Firefox folder. There is a Mozilla folder, but the only thing in it is the "extensions" folder with one file. I have a backup of my full computer on a hard drive from before the download, but I can't seem to find a file there either. I don't think I ever specifically asked my computer to save the Bookmarks. Does it auto save in the application? Is there a way to restore the prior version of Firefox on my computer?

Asked by kate.kosoglow 7 izinyanga ezidlule

Answered by cor-el 7 izinyanga ezidlule

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Firefox not displaying Amazon pages correctly

I'm an Amazon bookseller and when I click on the New and Used book designations on an Amazon book web page I get a weird page that is incomplete and unusable. I've updat… (funda kabanzi)

I'm an Amazon bookseller and when I click on the New and Used book designations on an Amazon book web page I get a weird page that is incomplete and unusable. I've updated my Firefox, tried different books, and tried using Google where the page displays correctly. I've called Amazon and they said it's a Firefox problem. The page does not display all the books for sale and there is no scroll bar. I've attached a screenshot. I'm using Windows 10.

Asked by jaguar10 7 izinyanga ezidlule

Last reply by zeroknight 7 izinyanga ezidlule

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Delete an account with a lot of personal infomation on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (funda kabanzi)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 7 izinyanga ezidlule

Answered by James 7 izinyanga ezidlule

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Secure Connection Failed On One Computer, but Not Others

I'm running into a very strange issue where on my personal computer, I'm unable to log in to the below website, receiving a "Secure Connection Error." I know normally, t… (funda kabanzi)

I'm running into a very strange issue where on my personal computer, I'm unable to log in to the below website, receiving a "Secure Connection Error." I know normally, this would be a certificate issue on the website's side, but in this case, I don't believe it is. The issue being is I can access the site using Firefox on both my phone and other computers just fine. It just appears to be my desktop having the issue.

Are there any recommendations for fixing this issue? I've attempted clearing browser history, doing fully clean installs of Firefox, other browsers, shutting off my VPN, and DNS flush.

To note: this is a SSO site for logging into Opera products - in my case GameMaker Studio 2. I was, at least, able to login a few weeks ago. I'm using Windows 11, currently fully updated as of writing this. I'm using NordVPN, but so are other systems that allow me to sign in.

https://id.gamemaker.io/account/opera_sso (redirects to auth.opera.com)

Asked by dpeterssk 7 izinyanga ezidlule

Answered by dpeterssk 6 izinyanga ezidlule

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WidevineCdm plugin

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing… (funda kabanzi)

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing helps. Is anyone else having this issue?

Asked by Lauren Daniels 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

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History not syncing across devices

I use Firefox on two different Windows machines, my Android phone, and my Android tablet. I am signed in to the same sync account on all of them. I would like to be abl… (funda kabanzi)

I use Firefox on two different Windows machines, my Android phone, and my Android tablet. I am signed in to the same sync account on all of them. I would like to be able to see the history from other devices, or preferably, a chronological list of sites that I have visited in a single list.

I'm currently using Firefox on my home PC and when I click on the "Firefox Account" button, I can see a list of tabs that are open on the various devices. But when I go into History/ManageHistory, I mostly see the history of just this PC. I see some items from other devices, but a very small percentage.

Asked by sanjosanjo 7 izinyanga ezidlule

Last reply by sanjosanjo 7 izinyanga ezidlule

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Tabs not switching until windows are resized

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like rest… (funda kabanzi)

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like restore/maximise the window. I can still interact with the page itself, but whether using the mouse or keyboard shortcuts, changing, opening, or closing tabs, or even typing in the navigation bar, won't do anything until I resize the window again. I haven't been able to figure out any pattern to when this state triggers, but after it does, it doesn't clear up without closing and reopening the browser. I have recorded a video showing this behavior but I am unable to upload it here, and still images would not properly convey the issue.

Asked by rubegoldbergguy 6 izinyanga ezidlule

Last reply by zeroknight 3 izinyanga ezidlule

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Bookmark Multiple Tabs into A Single Folder Has Stopped Working

Several months ago I lost the ability to bookmark multiple tabs into a new Folder. When I perform the procedure and give the new folder a unique name, the selected bookma… (funda kabanzi)

Several months ago I lost the ability to bookmark multiple tabs into a new Folder. When I perform the procedure and give the new folder a unique name, the selected bookmarks appear in the generic "Bookmarks Menu" section and the folder I specified with the unique name is created but is empty. Also, I cannot even store a single tab to an existing folder of Bookmarks. When I select the existing folder after CNTRL+D, the bookmark just goes to my generic "Bookmarks Menu" section and not to the existing folder I selected. I have reloaded Firefox but the problem continues. Can someone help me? Thanks.

Asked by bobdawsonvenice 7 izinyanga ezidlule

Answered by zeroknight 7 izinyanga ezidlule

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do I have or need an account

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been us… (funda kabanzi)

So because of the name change, I am prompted to ask "do I even have an account?" The fact that I am able to even ask you this question must mean that I do. I have been using Firefox and Thunderbird for years and never new that it / they needed or came with an account. So I apparently have an account. Now what? What can or should I do with it? Paul Conaway [removed email]

Asked by ConawayNY 7 izinyanga ezidlule

Last reply by James 7 izinyanga ezidlule