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Firefox locks up. Cannot Force Quit

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this pro… (funda kabanzi)

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this problem until I updated four days ago. I have to run 32-bit because of other applications.

Asked by mhougland 4 ezinsukwini ezidlule

Last reply by FredMcD 4 ezinsukwini ezidlule

A Firefox crash could be tied to a system crash (WIN10)

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefo… (funda kabanzi)

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521

If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull.

Sincerely Dave

Asked by keine.spam3.14 3 ezinsukwini ezidlule

Last reply by FredMcD 3 ezinsukwini ezidlule

  • Okugcinwe kunqolobane

Firefox causes Windows 10 crashes

Hello! I use FF 65.0 / 64 bit Windows 10 Pro N / 1809 / Built 17763.292 Nvidia driver 418.81 In this version of windows, but also in the last one, FF causes Windows blue … (funda kabanzi)

Hello!

I use FF 65.0 / 64 bit Windows 10 Pro N / 1809 / Built 17763.292 Nvidia driver 418.81

In this version of windows, but also in the last one, FF causes Windows blue screens (KMODE_EXCEPTION_NOT_HANDLED). It happens after some time working with the browser, especially when many tabs are open and videos are played. But not always - I cannot reproduce it. I just know it always happens when I browse in FF.

I have uploaded the corresponding MiniDump file on my cloud storage: https://box.medunigraz.at/s/ccJj8qbC9mESAjL

I also include my DxDiag file, so you can see what I have installed.

Thanks for any help, best wishes, Herwig


System Information


     Time of this report: 2/6/2019, 19:17:04
            Machine name: DESKTOP-QDH01D4
              Machine Id: {CE3EF5AA-97B3-46CE-80B6-EE8A9C03189E}
        Operating System: Windows 10 Pro N 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                Language: German (Regional Setting: German)
     System Manufacturer: ASUS
            System Model: All Series
                    BIOS: BIOS Date: 04/08/15 11:17:32 Ver: 24.02 (type: BIOS)
               Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                  Memory: 8192MB RAM
     Available OS Memory: 8136MB RAM
               Page File: 4268MB used, 12570MB available
             Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12
     DX Setup Parameters: Not found
        User DPI Setting: 96 DPI (100 percent)
      System DPI Setting: 96 DPI (100 percent)
         DWM DPI Scaling: Disabled
                Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

          DxDiag Version: 10.00.17763.0001 64bit Unicode

DxDiag Notes


     Display Tab 1: No problems found.
       Sound Tab 1: No problems found.
       Sound Tab 2: No problems found.
         Input Tab: No problems found.

DirectX Debug Levels


Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)


Display Devices


          Card name: NVIDIA GeForce GTX 980
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 980
           DAC type: Integrated RAMDAC
        Device Type: Full Device (POST)
         Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_36731458&REV_A1
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 8120 MB
   Dedicated Memory: 4053 MB
      Shared Memory: 4067 MB
       Current Mode: 1920 x 1200 (32 bit) (59Hz)
        HDR Support: Not Supported
   Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.608398), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
  Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
       Monitor Name: Generic PnP Monitor
      Monitor Model: S2401W
         Monitor Id: ENC1912
        Native Mode: 1920 x 1200(p) (59.950Hz)
        Output Type: DVI

Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

     Advanced Color: Not Supported
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll
Driver File Version: 25.21.0014.1881 (English)
     Driver Version: 25.21.14.1881
        DDI Version: 12
     Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.5
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
     Virtualization: Paravirtualization 
         Block List: No Blocks
 Catalog Attributes: Universal:False Declarative:False 
  Driver Attributes: Final Retail
   Driver Date/Size: 30.01.2019 01:00:00, 958008 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: {D7B71E3E-5080-11CF-B170-7D161BC2D435}
          Vendor ID: 0x10DE
          Device ID: 0x13C0
          SubSys ID: 0x36731458
        Revision ID: 0x00A1
 Driver Strong Name: oem2.inf:0f066de3ad09d9de:Section082:25.21.14.1881:pci\ven_10de&dev_13c0
     Rank Of Driver: 00D12001
        Video Accel: 
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  
  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

Asked by wigl12 1 unyaka odlule

Last reply by Teksonik 1 unyaka odlule

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Firefox causing BSOD Win 10 Pro X64

I have a Windows 10 Pro X64 Lenovo which is domain joined. The user frequently uses Firefox as their browser. When they do, they can get frequent and repeating Blue Scree… (funda kabanzi)

I have a Windows 10 Pro X64 Lenovo which is domain joined. The user frequently uses Firefox as their browser. When they do, they can get frequent and repeating Blue Screens. When I look at the memory dump files, I see that the faulting application is Firefox. Can somebody assist me with this file and offer some insight into how I can circumvent further disasters?

I do have the memory.dmp file. Can I share it?

Asked by donnyc 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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After powerfailure, firefox is giving me "Network protocol error", half loading pages, slow streaming of youtube, etc

After a power failure in my area while I was online, my Firefox is now giving me "Network protocol error", half loading pages, seldom loading images, slow streaming on Yo… (funda kabanzi)

After a power failure in my area while I was online, my Firefox is now giving me "Network protocol error", half loading pages, seldom loading images, slow streaming on YouTube, and "problem loading page"(s).

I am advised by Firefox to inform the website owners but this is surely a Firefox browser problem, not a problem with Google or Facebook or YouTube or any website.

I am on Linux Mint 17. something on a 64bit system.

How does this get fixed?

Asked by JeremyActon 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Some add-on information was lost after a crash

So a while ago I accidentally put my PC into hibernate mode, after waking it back up the PC proceeded to crash. (This has been a problem with my PC since I got it. Still … (funda kabanzi)

So a while ago I accidentally put my PC into hibernate mode, after waking it back up the PC proceeded to crash. (This has been a problem with my PC since I got it. Still don't know why it can't go into hibernate mode without it crashing but this is not the issue right now.)

Anyway after the crash, I log back in and everything for the most part is fine, except Firefox. I had firefox open when it crashed, so I expected it to be effected, but for some reason a lot of my add-on data just disappeared. For instance, a lot of tabs opened up as if I got the add-on for the first time, which can't be right. Stylish lost its webpage edits, Reddit Enhancement Suite's setting information got reset, the theme I was using wasn't active and I had to turn it back on, and the toolbar(not sure what you call it) had reset back to the default appearance with the flexible space and what not. I want to get back the firefox information before the crash. I would think firefox sync would fix this but it didn't. I'm very confused on why this happened.

Asked by ZXNova 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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firefox will not start. Cannot end process in task manager

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim… (funda kabanzi)

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Nothing I try will end the process.

I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.

Any ideas?

Asked by SDRobot 10 izinyanga ezidlule

Last reply by jscher2000 6 izinyanga ezidlule

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firefox restarts comp while watching twitch streams with hardware acceleration on

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninst… (funda kabanzi)

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninstalled the windows update thats known to be bugged. also while the twitch stream is playing im watching the gpu jump up to 100%. its not overheating floating at 50c. ive diagnosed everything i can think of but it all comes down to firefox and twitch this is the weirdest problem i have seen no bluescreen, no warning and nothing in event viewer....it can happen in 5 min or 2 hours..but it will restart the computer

Asked by circeseye1 8 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (funda kabanzi)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 3 izinyanga ezidlule

Last reply by FredMcD 3 izinyanga ezidlule