Firefox won't start after updating. How to restore the previous version without losing profile data?

Firefox won't start after updating to version 123.0 on Ubuntu OS. At the same time, no errors will appear, and there is also no specific crash report that would help und… (funda kabanzi)

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Asked by MarkR 3 izinyanga ezidlule

Last reply by zeroknight 2 izinyanga ezidlule

Cannot install any add-ons or themes: "Download failed. Please check your connection."

Hi, I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connect… (funda kabanzi)

Hi,

I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connection.". This happens on Firefox, Firefox beta and Firefox nightly.

I did some googling and found similar posts from a few years ago. These seem to suggest I don't have the correct certificate used to verify extension signatures:

I checked my certificates and I don't have anything from "Mozilla Corporation - signingca1.addons.mozilla.org" (there's a screenshot of this cert in the first forum link above), so I think this is indeed the issue? I've attached a screenshot of my cert list where the Mozilla cert should be.

Please note I am on an M3 Pro macbook pro. It's a work laptop and I thought maybe our network settings were interfering with things, but my previous work laptop (Intel) could install add-ons just fine.

Would appreciate some help!

P.S. I found a workaround where I copied over all extension JSON and XPI files from my old laptop. So I am using my previous extensions just fine but still cannot download any new ones. Also I don't have access to my old laptop anymore so can't copy over any new ones.

Asked by yusufmahtab12 3 izinyanga ezidlule

Last reply by zeroknight 2 izinyanga ezidlule

Posting comments

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry … (funda kabanzi)

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry

Asked by V G 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 ezinsukwini ezidlule

Saving bookmark folders and individual bookmarks in alphabetical order

I wish to save my bookmarks in alphabetical order, first the folders and then any bookmarks that have not yet been allocated to a specific folder. This used to be possibl… (funda kabanzi)

I wish to save my bookmarks in alphabetical order, first the folders and then any bookmarks that have not yet been allocated to a specific folder. This used to be possible as I gave reorganised the older bookmark folders are in alphabeical order previously. This seems to be no longer posible. I can reorganise them in View but cannot save them. Am I doing something wrong? Any help appreciated. Thanks in advance. text

Asked by iain1 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Bookmark thumnails not showing after import

Hello, i imported Firefox bookmarks to Firefox on another user account and i am not getting thumbnails! Both on bookmark's bar and inside bookmark browser :/ How t… (funda kabanzi)

Hello,

i imported Firefox bookmarks to Firefox on another user account and i am not getting thumbnails! Both on bookmark's bar and inside bookmark browser :/

How to fix this?

Thanks!

Asked by empleat 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (funda kabanzi)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 3 izinyanga ezidlule

Last reply by zeroknight 1 inyanga edlule

Unable to connect to mozila website using firefox

Hi, I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to … (funda kabanzi)

Hi,

I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to open other sites on firefox.

Asked by Fábio Andrade 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (funda kabanzi)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 ezinsukwini ezidlule

Move address bar above open tabs bar

Hi, As far as I know, Firefox hasn't recently updated but somehow my address bar is now below the tabs. I have searched everywhere and can't find a solution. Searching sh… (funda kabanzi)

Hi, As far as I know, Firefox hasn't recently updated but somehow my address bar is now below the tabs. I have searched everywhere and can't find a solution. Searching shows that this has been happening repeatedly for years with people having to go as far as adding code to configure it. It has never happened to me until the change appeared randomly today. Am I missing something, or has the option completely (and pointlessly) disappeared? Please point me in the right direction to restore the position of the address bar. Thanks.

Asked by jmynwa 4 izinyanga ezidlule

Last reply by Terry 4 izinyanga ezidlule

Email links do not open in Firefox

I have set Firefox as my default browser. I can open it using a shortcut on my desktop. However, if I follow a link from an email, it does not open in Firefox. How com… (funda kabanzi)

I have set Firefox as my default browser. I can open it using a shortcut on my desktop. However, if I follow a link from an email, it does not open in Firefox. How come?

Asked by mjware8 4 izinyanga ezidlule

Last reply by zeroknight 4 izinyanga ezidlule

Google sites crash Firefox tabs

Whenever I go to a Google page (tested on Google.com Docs, Sheets, Forms) the page crashes. The issue started sometime around this afternoon. … (funda kabanzi)

Whenever I go to a Google page (tested on Google.com Docs, Sheets, Forms) the page crashes. The issue started sometime around this afternoon.

Asked by Adam Bassett 4 izinyanga ezidlule

Last reply by zeroknight 4 izinyanga ezidlule