icloud sign in fails with firefox: "Failed to verify your identity. Try again."

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted a… (funda kabanzi)

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted all cookies and site data and disabled extensions (KeePassXC). It doesn't help. I tried in new private window. No success. I copy my password from a password manager, so, no, I haven't mistyped it.

Here's what I do:

  1. Open Firefox and go to icloud.com
  2. Click on the "Sign In" button
  3. Enter my Apple-ID and click on the arrow on the right end of the "Email or Phone Number" field

At this point Brave behaves differently than Firefox. See below for how Brave behaves.

Firefox: -> A "Password" field appears (no buttons "Continue with Password" and "Sign in with Passkey")

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> Error message "Failed to verify your identity. Try again" appears. See icloud.png

Brave: -> Two buttons "Continue with Password" and "Sign in with Passkey" appear. See icloud-with-brave.png

  1. Click on button "Continue with Password"

-> A "Password" field appears.

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> 2FA code is sent to my iPhone -> "Two-Factor Authentication" form opens... etc. complete sign in successfully

Please help!

Unfortunately I cannot attach the HAR file from the login sequence because the password is included. However, I attached some screenshots from the Web Developer Tools. It seems to me that the login flow with Firefox is broken. I can't tell who's to blame, Apple of Firefox. The error message with Firefox is always the same, no matter whether I enter the correct password or rubbish. In Brave, however, there is a more precise error message when I enter a bad password. See icloud-with-brave-wrong-password.png

Asked by hg4vsq7k9h 4 izinyanga ezidlule

Last reply by shop83 2 izinyanga ezidlule

AI crap

Firefox had been a safe haven for anti-AI, and used to be my go-to search engine. If this AI bullshit continues, no one will respect or use the browser. Stop implementing… (funda kabanzi)

Firefox had been a safe haven for anti-AI, and used to be my go-to search engine. If this AI bullshit continues, no one will respect or use the browser. Stop implementing AI garbage that steals data

Asked by 8qxhygcsq5 1 inyanga edlule

Last reply by Paul 4 emasontweni adlule

enable cookies in browser

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a settin… (funda kabanzi)

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a setting for it

Asked by larry r 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Incessant Crashes

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome. What happens is that Firefox freezes, and I… (funda kabanzi)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Asked by BillTreloar 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 4 emasontweni adlule

AI Integration Concerns

I am very disappointed to learn that Firefox is moving forward with AI integration. I use this browser specifically because there is no AI. AI tools are a drain on public… (funda kabanzi)

I am very disappointed to learn that Firefox is moving forward with AI integration. I use this browser specifically because there is no AI. AI tools are a drain on public resources such as clean water and electricity, and the data centers that host the AI servers are a burden in many ways on the communities where they're built.

Additionally, I am concerned that the AI will turn all of our browser history into an AI slop ad factory where our data is more easily collected and sent off to generate more ads.

If AI is integrated into FireFox, I will no longer use this browser, even if the AI can be "turned off".

Is there any way to keep AI out of FireFox?

Asked by snaileyes42 1 inyanga edlule

Last reply by Paul 4 emasontweni adlule