Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

How can I get Firefox to close down when it refuses to do so whatever I do unless I shhutdown and restart the computer?

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but ev… (funda kabanzi)

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but even when it is no longer visible in Task Manager I still get the error report in some programs that I must 'close Firefox first' before they will run.

I have to destroy whatever traces of Firefox I can find, and then shut down and restart the computer. I have installed a fresh copy of Firefox which behaves in the same way. I am going to use an alternative browser now, until I can be sure that this issue has been resolved.

clayto

Asked by clayto 5 iminyaka edlule

Last reply by user633449 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox not closing - 39.0

After updating to Firefox 39.0 suddenly from time to time the browser decides it wont close when you click on the X to do so. Also, sometimes, after forcing the close eit… (funda kabanzi)

After updating to Firefox 39.0 suddenly from time to time the browser decides it wont close when you click on the X to do so.

Also, sometimes, after forcing the close either with "Control + Shift + Esc" and forcing Firefox to close, or by right clicking on the windows bar and closing Firefox, when it start, it does on a white page and not using the one I have set as default.

This happens on Windows 7 I have seen other people. I see people suggesting running on safe mod, or disabling the extension. But I want to know if anyone got a real fix for the problem, or if it's just that version 39 is bugged and will have the same problem anyway.

Asked by A2020 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox is aready running. it started recently why?

I have already read the answers regarding the question I have asked but non satisfy me therefore asking here. Nothing is changed on computer nor added any new extension/A… (funda kabanzi)

I have already read the answers regarding the question I have asked but non satisfy me therefore asking here.

Nothing is changed on computer nor added any new extension/Add-ons. When I exit Firefox and want to start I get the message that "Firefox is already running" please refer screen shot.

Any help in this regard will be appreciated.

Thank you

Asked by Ari94 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsT… (funda kabanzi)

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | mozilla::ReentrantMonitor::Wait | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown More Reports Search UUID fefae7cf-4070-446d-b271-79db42151019 Date Processed 2015-10-19 20:58:03.558501 Uptime 535 Last Crash 13658576 seconds before submission Install Age 260879 since version was first installed. Install Time 2015-10-16 20:28:24 Product Firefox Version 41.0.2 Build ID 20151014143721 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 69 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0xfc37b49 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 2248103c, AdapterDriverVersion: 10.18.10.3496 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+

Processor Notes prod-processor-i-bdb97d79.7332:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0a16

Total Virtual Memory

4294836224

Available Virtual Memory

3249184768

System Memory Use Percentage

38

Available Page File

6855753728

Available Physical Memory

2552270848

Asked by kane0628 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox körs redan, men svarar inte. Den gamla Firefox-processen måste avslutas för att du ska kunna öppna ett nytt fönster.

I have Firefox in swedish. It is often that I not can open and I get a message Firefox körs redan, men svarar inte. Den gamla Firefox-processen måste avslutas för att du … (funda kabanzi)

I have Firefox in swedish. It is often that I not can open and I get a message Firefox körs redan, men svarar inte. Den gamla Firefox-processen måste avslutas för att du ska kunna öppna ett nytt fönster.

Asked by BadHersfeld 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox won't let my imac shut down and I cannot force quit it

When I finish my work for the day and try to shut my iMac down it won't do it because of Firefox. I try to force quit it and nothing. I can then to push the swith on butt… (funda kabanzi)

When I finish my work for the day and try to shut my iMac down it won't do it because of Firefox. I try to force quit it and nothing. I can then to push the swith on button until my computer shuts down. I will return to Safari!!

Asked by drmosquito 4 iminyaka edlule

Last reply by FredMcD 4 iminyaka edlule

  • Okugcinwe kunqolobane

firefox crash few seconds after open constantly --plugin container.exe has stopped working

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashe… (funda kabanzi)

I found my firefox constantly crashed recent days, while I did nothing to my computer. And Firefox used to very stable and almost never crash before. Unlike normal crashes (script not responding), firefox freeze after a few second I open it, restart firefox does not work. Sometimes Windows give me some information that tells me "plugin container.exe has stopped working" but as I said, I do nothing about plugins or software recently and the last update of firefox is about month ago. Info of crash and troubleshoot pasted

TEXT_FROM_"crash report"_COPIED_BELLOW

AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2312 AdapterSubsysID: 215a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:1.48,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,mozilla_cc2%40internetdownloadmanager.com:6.25.25,tabtweak%40mozillaonline.com:4.49,cpmanager%40mozillaonline.com:2.49,coba%40mozilla.com.cn:1.0.33,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:49.0.1,firebug%40software.joehewitt.com:2.0.17,gmailnoads%40mywebber.com:5.0.1,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:6.1.0,e10srollout%40mozilla.org:1.3,firefox%40getpocket.com:1.0.4,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 2564390912 AvailablePhysicalMemory: 492150784 AvailableVirtualMemory: 1383055360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 34930688 BreakpadReserveSize: 67108864 BuildID: 20160922113459 CrashTime: 1475824650 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1475647404 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 215a17aa, AdapterDriverVersion: 8.15.10.2312 FP(D000-L10010-W00000000-T0000) D2D1.1? D2D1.1- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1098 StartupTime: 1475824549 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160922113459","version":"49.0.1","vendor":"Mozilla","platformVersion":"49.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"MozillaOnline","distributionVersion":"2015.6","partnerId":"mozillaonline","distributor":"mozillaonline","distributorChannel":"chinaedition","partnerNames":["mozillaonline"]},"system":{"memoryMB":2996,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-CN","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"binary":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"},"system":{"model":"Samsung SSD 850 PRO 256GB","revision":"EXM02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"215a17aa","RAM":null,"driver":"igdumdx32 igd10umd32","driverVersion":"8.15.10.2312","driverDate":"2-22-2011","GPUActive":true}],"monit

TEXT_FROM_"about:support"_COPIED_BELLOW Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release-cck-mozillaonline User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-870c045c-19d5-420d-bf7b-efd892161006 Submitted: 21 hours ago

All Crash Reports

Extensions


Name: Addons Manager Version: 2.49 Enabled: true ID: cpmanager@mozillaonline.com

Name: COBA Version: 1.0.33 Enabled: true ID: coba@mozilla.com.cn

Name: Firebug Version: 2.0.17 Enabled: true ID: firebug@software.joehewitt.com

Name: Firefox Homepage Version: 1.48 Enabled: true ID: cehomepage@mozillaonline.com

Name: Greasemonkey Version: 3.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IDM integration Version: 6.25.25 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Tab Tweak Version: 4.49 Enabled: true ID: tabtweak@mozillaonline.com

Name: Video DownloadHelper Version: 6.1.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Webmail Ad Blocker Version: 5.0.1 Enabled: true ID: gmailnoads@mywebber.com

Name: FiddlerHook Version: 2.6.0.4 Enabled: false ID: fiddlerhook@fiddler2.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) Hardware H264 Decoding: Yes; Using D3D9 API Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2312 Driver Date: 2-22-2011 Drivers: igdumdx32 igd10umd32 Subsys ID: 215a17aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160904 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2312 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.15.10.2312 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1463011511 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1471694159 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475647472 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1475223323 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\111111\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\111111\AppData\Local\Temp/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475507748 places.history.expiration.transient_current_max_pages: 78530 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: addons,history,passwords,prefs,tabs services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1473163411

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


Asked by lewis_xy 4 iminyaka edlule

Last reply by FredMcD 4 iminyaka edlule

  • Okugcinwe kunqolobane

Error message - "A copy of firefox is already open. Only one copy of firefox can be open at a time" but there is no firefox window open.

Computer crashed suddenly (Macbook Pro). I was able to restart all programs except Firefox. I unistalled and re-downloaded FF, but when I try to open the application, I r… (funda kabanzi)

Computer crashed suddenly (Macbook Pro). I was able to restart all programs except Firefox. I unistalled and re-downloaded FF, but when I try to open the application, I receive the error "A copy of firefox is already open. Only one copy of firefox can be open at a time". However, there are no other copies of FF open since technically it was uninstalled.

Asked by singer.kirsten 2 iminyaka edlule

Last reply by Shadow110 2 iminyaka edlule

  • Okugcinwe kunqolobane

firefox.exe keep in memory after closing properly

I already attempt all possible solutions, like start a new profile, start firefox in safemode, uninstall/reboot/reinstall, etc... firefox insist to stay with one left ove… (funda kabanzi)

I already attempt all possible solutions, like start a new profile, start firefox in safemode, uninstall/reboot/reinstall, etc... firefox insist to stay with one left over process in task manager after i close all browsers. Everytime I open firefox, it show 6 processes... after closing, one is always left. If I open Firefox again, close and you will have 2 left, and keep going up... Need some help to identify why and how to fix this.

Asked by rcukier 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule

  • Okugcinwe kunqolobane

When I open firefox a popout appears "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" Your Firef

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i… (funda kabanzi)

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i press on close window button again a popout appears saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I tried uninstalling and installing firefox a lot of times and I deleted firefox folder in Appdata folder to remove parent lock and rest of stored data I tried Normal startup option in MSConfigure and then firefox opened first time and second time it again shows same popout. But if I set firefox not to store any kind of history the firefox working even though it sometimes shows the pop-up "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window".

Asked by siddharthaksai 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

When I close Firefox, it leaves an open instance each time in Processes. This eats up memory. I've disabled all add-ons, and it still does it.

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my comp… (funda kabanzi)

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my computer super laggy, and I have to go in and manually shut down each one. I've disabled every single add-on and plug in, and tried uninstalling and re-installing Firefox to no avail. I'm at the point where if I can't get this fixed, I'll just have to switch to another browser because this is a huge time suck. If you have any ideas, I'd appreciate it. Thanks.

Asked by MDavis372 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Cras… (funda kabanzi)

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Crash ID: bp-0b8c4cec-1052-4cd9-aa24-e658c2150416

Asked by PowellProperties 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes

Hello, You can find below the crahes ID : bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-… (funda kabanzi)

Hello,

You can find below the crahes ID :

bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35

FireFox is used in a Windows Server 2008 terminal server environnement.

We also have the following message after closind and restarting FireFox.

"Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. "

Thnaks for your help.

Regars,

Stéphane

Asked by steph14200 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule