Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Unable to load "accounts.firefox.com" - regardless of browser - can't Sign in to use Sync as a result - Win11

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) work… (funda kabanzi)

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) works without any issues.

I have a fresh install of the latest Firefox as well as the Developers Edition. MS Edge is also updated to the latest build, yet none of them can load the "accounts.firefox.com" page.

All I get is a completely blank page, save for a blue circle on the top left corner. I've tried all the usual resetting, Troubleshooting Mode... etc, (issue is present in Troubleshooting Mode) and pretty much stumped at this point.

All other websites I've tested with all browsers don't seem to have any issues at all, including the likes of "accounts.microsoft.com" or "accounts.google.com".

Google hasn't turned up with any results matching exactly what I'm seeing with this particular machine/problem... hoping someone can help pointing me in the right direction.

Thanks in advance,

Asked by red2thebones 9 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Can no longer drag from downloads or copy images

Using latest version of Firefox - 116.0 Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy i… (funda kabanzi)

Using latest version of Firefox - 116.0

Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy images from pages.

I will right click, copy image and it just does not go into my clipboard.

In terms of the Downloads, I'd always download audio or video files and drag them straight into Premiere Pro - I can no longer do this. I cannot drag it outside of Premiere either, so it's not an Adobe bug.

Any help would be greatly appreciated, Thanks

Asked by adampelka26 9 izinyanga ezidlule

Last reply by zeroknight 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Deleted items on mozilla are also deleted in file manager.

hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted fro… (funda kabanzi)

hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted from dowloads and i can't find them in my recycle bin either.Is there a way to get them back?

Asked by NJ 9 izinyanga ezidlule

Last reply by zeroknight 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Searching requires me to press enter again for it to work

If I search for something in the address bar, Firefox will endlessly load. I need to click the address bar and hit enter to search again which will instantly load what I'… (funda kabanzi)

If I search for something in the address bar, Firefox will endlessly load. I need to click the address bar and hit enter to search again which will instantly load what I'm looking for. Same thing happens if I highlight a text and click search with google. URLs seem to work fine.

Asked by 205grade0 9 izinyanga ezidlule

Last reply by jimmy.wick90 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

sync not working

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my… (funda kabanzi)

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my mozilla acount... How can i get it back ?

Asked by Parronidas 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Privacy Data Loss Issue - Help to find and restore them

Dear team, I request support to search and find my data syncronized in the mozilla firefox account, which has been lost unexpectedly and I don't know where it is. I am us… (funda kabanzi)

Dear team, I request support to search and find my data syncronized in the mozilla firefox account, which has been lost unexpectedly and I don't know where it is. I am using ubuntu LTS 22, I have uninstalled the package and made a clean install, with the reason that all my browser data disappeared overnight, as if it was its first use, my session in the firefox account and all my data disappeared. After installing the clean copy, I opened my account to synchronize my data, bookmarks and history, themes and extensions, unfortunately none of this happened, I don't know where all my private data is, which I left available to synchronize and recover again, I request a copy of them to restore them and to return the flow through the synchronization function so that they appear again, contact me at this same email. Best regards, stay connected

Asked by arxstars 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

‘Unable to reinstall Last Pass password manager extension. Get error message "Download failed. Please check your connection". Which connection? I can browse on the web. Advise!!’

Do not understand what the error message is trying to tell me. I got the same error message trying to add another password manager extension.

Asked by Jane E 9 izinyanga ezidlule

Last reply by Terry 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefix account not sync

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sy… (funda kabanzi)

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sync my bookmarks and everything. but sync is not working.

I try to do the force sync from the settings as well but that is still not sync my old bookmarks and saved things before I format my laptop.

Any Idea or workaround to get this sorted ?

Asked by chathurangaonnet 9 izinyanga ezidlule

Last reply by Dropa 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Walmart site displays in 116.0, my issue

The last Walmart questions are 2022, so again... When I click a link to Walmart, for a second I see the full site displayed correctly on my desktop monitor, then it shrin… (funda kabanzi)

The last Walmart questions are 2022, so again... When I click a link to Walmart, for a second I see the full site displayed correctly on my desktop monitor, then it shrinks to about half to the left side. Windows 10 up to date, Firefox 116.00. Enhanced tracking, whether on or off, doesn't matter. Walmart is the only site I have this issue with. Is it Walmart's fault?

Asked by Frank J Lepiane 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox Browser issues

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and … (funda kabanzi)

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and enter my user ID and hit "next", I get a prompt that says" We are unable to complete your request. Our system is currently unavailable. Please try again later. I have tried to log in at least 50 times with the same result. I am able to sign in with other web browsers (Chrome, Edge, etc)

Asked by mikepulliam46 9 izinyanga ezidlule

Last reply by t.r.ernst 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

New feature in FF 116.0 - copy file from operating system, paste it into Firefox

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look. Verb… (funda kabanzi)

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look.

Verbatim from the v116.0 release notes: "'It is now possible to copy any file from your operating system and paste it into Firefox."

Asked by Came Down Crashing 9 izinyanga ezidlule

Last reply by t.r.ernst 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Problem with eBay web page-part of it is missing

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but … (funda kabanzi)

I went to use my eBay web page and part of the information is missing (see attachment). The seller information, etc., should show at the right hand side of webpage, but it is blank. I tried different pages and the same thing still occurred. I tried opening the same page on Microsoft Edge and there was no problem at all. I had no issue with eBay at all until I updated to Version 116.

Asked by Mitzee 9 izinyanga ezidlule

Last reply by t.r.ernst 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox now forgetting primary password

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately … (funda kabanzi)

As of installing the latest cumulitive update to Windows 10 (version 22H2, build 19045.3271), every time I restart my computer and open Firefox, it opens and immediately closes. Then I reopen it, and it does not ask for my primary password. I often have to reset the password and then it gives me access to my stored information. This is a brand new problem, and it's extrememly frustrating. I have tried downloading the program again and re-installing as an update. And Firefox is also up to date (116.0). Any suggestions as to why it's happening or how to fix it? Thanks.

Asked by trevor27 9 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Browser Highjack

This has never been a problem. However about 2 weeks ago Firefox took control of itself. For example: You have site A open, you finish your work on site A and move on to … (funda kabanzi)

This has never been a problem. However about 2 weeks ago Firefox took control of itself. For example: You have site A open, you finish your work on site A and move on to a second site( we will call it B). Site B opens and then is quickly replaced by site A again.

This time the bar at the browser screen top is pink and has a little machine like head at the end. You click on the little head fellow and it will say Site under remote control Dev. Tools.

I have spoken to Dell two times, Dell has removed and re-installed Firefox one time and it is still the same. Dell says your people are working on your site and it will go way in time. Help Thank you Leonard Santamaria

Asked by ls1953 9 izinyanga ezidlule

Last reply by Terry 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Sign in problem, Pocket account inaccessible

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save … (funda kabanzi)

I have been a Firefox and Pocket user for years and have enjoyed being able to simply save articles from the internet to my Pocket account. Recently when I tried to save an article to Pocket I was taken to a page that asked for my Firefox credentials even though I was already logged in. When I entered my login credentials I was asked for a code from the authentication app I use but Firefox wasn't available on any of them and I don't have access to the codes I must have received when i set up two factor authorization. So, I created a new account to log info Firefox and assumed that my Pocket Credentials could be used to then sign into Pocket. I was wrong.

I can log into Pocket using my Pocket credentials but I am unable to save articles from ANY browser to my old Pocket account because I can't log into my old Firefox account. This is beyond frustrating. I hope someone can help.

Asked by RMS 9 izinyanga ezidlule

Last reply by Terry 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox & Thunderbird stop working and you have to wait for them to wakeup

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on F… (funda kabanzi)

I use both Firefox and Thunderbird. I am using WIN 10 with Norton. I've tried the troubleshooter and refresh for Firefox. It had no affect and since it did not work on FIrefox I decided not to try it on Thunderbird.

Asked by mnewdorf 9 izinyanga ezidlule

Last reply by Dropa 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Recover account from inaccessible email address

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. An… (funda kabanzi)

Hello, I'm looking if it is possible at all for me to recover an account I made not to long ago. Because I no longer have access to the Email Address on that account. And I am wondering if it is possible that I can some how get in touch with support to see if someone under those lines can probably change my email address on that account to my new email address that way I'd have access to my sync data.

I appreciate the help.

Asked by asdawthomas 9 izinyanga ezidlule

Last reply by Dropa 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

scrollbar slower all of a sudden

I clicked the scrollbar while clicking m1 and m2 at the same time or close to the same time, and firefox's scrollbar suddenly became slower when I click on a spot and hol… (funda kabanzi)

I clicked the scrollbar while clicking m1 and m2 at the same time or close to the same time, and firefox's scrollbar suddenly became slower when I click on a spot and hold there. It's usually fast and follows to exactly where my cursor is, but now it's slow. It used to have the same speed as just dragging the scrollbar. Google doesn't have this problem. I refreshed firefox and uninstalled my smooth scroll extension, but the issue is still there. Was there an update today or yesterday that did this?

Asked by hipx2 9 izinyanga ezidlule

Last reply by zeroknight 9 izinyanga ezidlule