• Okugcinwe kunqolobane

Last update.....

What was changed on the last update.... All the pages I visited prior were compressed to the window size.... Now things seem larger and I now have to use the horizontal… (funda kabanzi)

What was changed on the last update.... All the pages I visited prior were compressed to the window size.... Now things seem larger and I now have to use the horizontal scroll to see the whole page...

Help, or I will have to revert to the previous version.....

Asked by koyotee 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

I cannot access monthly statements on only one of the financial instution sites I use. They are telling me to use Chrome or Edge.

Firefox hangs up when I go to access my monthly statements on Wealthscape - the site my IRA is on. This is the only website this happens with. When I emailed them abou… (funda kabanzi)

Firefox hangs up when I go to access my monthly statements on Wealthscape - the site my IRA is on. This is the only website this happens with. When I emailed them about this they said I should use Chrome or Edge. This seems illogical to me, since I can download tax documents and all other info from this same site.

Asked by barbmae 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Facebook Video call error

Hi, I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error. I… (funda kabanzi)

Hi,

I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error.

I have restarted both firefox and my laptop as well as ensured the camera and microphone are allowed for facebook but the error still persists.

This does not happen with the other browsers btw.

Hoping for a response on the matter.

Asked by chestersy.0315 1 unyaka odlule

Last reply by Joshua Xiong 1 unyaka odlule

  • Okugcinwe kunqolobane

Intermittent loss of video quality while watching Spectrum TV.

Using Firefox 112.0 on a Win 10 64bit HP Omen running an Nvidia GTX 1070 and 32GB ram onboard. When I go to watch tv in my office through https://watch.spectrum.net/livet… (funda kabanzi)

Using Firefox 112.0 on a Win 10 64bit HP Omen running an Nvidia GTX 1070 and 32GB ram onboard. When I go to watch tv in my office through https://watch.spectrum.net/livetv, the resolution will randomly just drop out to an unwatchable blurred mess. It may do it right off the bat when I open the link, or it may drop out minutes, or even hours into it. Bandwidth is not an issue, as I'm running WIFI 6 on the 5Ghz channel pulling an average Speedtest result of 220Mbps, with a ping of 12ms. Upload is an asymmetric ~12Mbps, but that's a moot point, I feel. There are no issues with YT, or watching Twitch. Running Firefox 112, Edge, Brave, and Chrome side by side to compare picture quality, surprisingly Firefox presents the clearest, sharpest video when it is rendering properly, which makes this a bit more frustrating. This loss of quality occurs to a lesser degree and frequency in Edge and Chrome, but I've yet to see it in Brave. So that leads me to think it might be a GPU setting. I've tried increasing several of the 'about:config' media.cache, browser.cache settings, disabled the browser.cache.disk.size.smart_enable, to no avail. I factory reset the Tp-Link Ac-1900, enabled/disabled all ALG protocols, switched between 20/40/80Mghz, adjusted RTS threshold everywhere between 500 to 2346. Enabled/disabled IGMP snooping. I also toggled/adjusted several of the MFAA, FXAA, anisotropic, shader cache size, etc within the Nvidia control panel. I feel I have a gremlin under the hood. Thank you for any suggestions or ideas! I love troubleshooting, but I'm gonna have to call in reinforcements on this one!


Show only modified preferences accessibility.typeaheadfind.flashBar 1 app.installation.timestamp 133226324640534196 app.normandy.first_run false app.normandy.migrationsApplied 12 app.normandy.user_id e4970e59-6cd6-494e-8681-66d2d27d025c app.shield.optoutstudies.enabled false app.update.auto.migrated true app.update.background.lastInstalledTaskVersion 3 app.update.background.previous.reasons ["on Windows but cannot usually use BITS"] app.update.background.rolledout true app.update.download.attempts 0 app.update.elevate.attempts 0 app.update.lastUpdateTime.addon-background-update-timer 1681427343 app.update.lastUpdateTime.background-update-timer 1681426863 app.update.lastUpdateTime.browser-cleanup-thumbnails 1681433943 app.update.lastUpdateTime.recipe-client-addon-run 1681430737 app.update.lastUpdateTime.region-update-timer 1681249934 app.update.lastUpdateTime.rs-experiment-loader-timer 1680559656 app.update.lastUpdateTime.search-engine-update-timer 1681249214 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browser.eme.ui.firstContentShown true browser.firefox-view.feature-tour {"screen":"","complete":true} browser.firefox-view.view-count 2 browser.laterrun.bookkeeping.profileCreationTime 1678158875 browser.laterrun.bookkeeping.sessionCount 51 browser.launcherProcess.enabled true browser.migration.version 136 browser.newtabpage.activity-stream.discoverystream.rec.impressions {"156855":1678159024293,"158262":1678159024298,"342019287":1678159024296} browser.newtabpage.activity-stream.feeds.section.topstories false browser.newtabpage.activity-stream.impressionId {2d214b07-c943-4bb7-a863-1e12b398e6c0} browser.newtabpage.activity-stream.improvesearch.topSiteSearchShortcuts.havePinned amazon browser.newtabpage.activity-stream.showSponsoredTopSites false browser.newtabpage.pinned [{"url":"https://amazon.com","label":"@amazon","searchTopSite":true}] browser.newtabpage.storageVersion 1 browser.pageActions.persistedActions {"ids":["bookmark"],"idsInUrlbar":["bookmark"],"idsInUrlbarPreProton":[],"version":1} browser.pagethumbnails.storage_version 3 browser.privacySegmentation.createdShortcut true browser.privatebrowsing.forceMediaMemoryCache true browser.protections_panel.infoMessage.seen true browser.proton.toolbar.version 3 browser.region.update.updated 1681249934 browser.rights.3.shown true browser.safebrowsing.provider.google4.lastupdatetime 1681433966175 browser.safebrowsing.provider.google4.nextupdatetime 1681435738175 browser.safebrowsing.provider.mozilla.lastupdatetime 1681426720704 browser.safebrowsing.provider.mozilla.nextupdatetime 1681448320704 browser.search.region US browser.sessionstore.upgradeBackup.latestBuildID 20230406114409 browser.shell.checkDefaultBrowser false browser.shell.defaultBrowserCheckCount 1 browser.shell.didSkipDefaultBrowserCheckOnFirstRun true browser.startup.couldRestoreSession.count 1 browser.startup.homepage_override.buildID 20230406114409 browser.startup.homepage_override.mstone 112.0 browser.startup.homepage_override.once {"message_id":"WNP_MOMENTS_14","url":"https://www.mozilla.org/firefox/welcome/14","expire":1668470400000} browser.startup.lastColdStartupCheck 1681430535 browser.startup.upgradeDialog.version 106 browser.theme.toolbar-theme 0 browser.toolbars.bookmarks.visibility always browser.uiCustomization.state 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false browser.urlbar.suggest.quicksuggest.sponsored false browser.urlbar.suggest.topsites false browser.urlbar.tipShownCount.searchTip_onboard 4 datareporting.policy.dataSubmissionPolicyAcceptedVersion 2 datareporting.policy.dataSubmissionPolicyNotifiedTime 1678158876804 devtools.everOpened true devtools.netmonitor.columnsData [{"name":"status","minWidth":30,"width":5.56},{"name":"method","minWidth":30,"width":5.56},{"name":"domain","minWidth":30,"width":11.11},{"name":"file","minWidth":30,"width":27.78},{"name":"url","minWidth":30,"width":25},{"name":"initiator","minWidth":30,"width":11.11},{"name":"type","minWidth":30,"width":5.56},{"name":"transferred","minWidth":30,"width":11.11},{"name":"contentSize","minWidth":30,"width":5.56},{"name":"waterfall","minWidth":150,"width":16.67}] devtools.netmonitor.msg.visibleColumns ["data","time"] devtools.toolbox.selectedTool webconsole devtools.toolsidebar-height.inspector 350 devtools.toolsidebar-width.inspector 700 devtools.toolsidebar-width.inspector.splitsidebar 350 distribution.iniFile.exists.appversion 112.0 distribution.iniFile.exists.value false doh-rollout.disable-heuristics true doh-rollout.doneFirstRun true doh-rollout.home-region US doh-rollout.uri https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill true dom.push.userAgentID f47d4be4d3614956a55f38e7599d38de dom.security.https_only_mode true dom.security.https_only_mode_ever_enabled true extensions.activeThemeID {a7589411-c5f6-41cf-8bdc-f66527d9d930} extensions.blocklist.pingCountVersion -1 extensions.databaseSchema 35 extensions.formautofill.addresses.enabled false extensions.formautofill.creditCards.enabled false extensions.getAddons.cache.lastUpdate 1681427344 extensions.getAddons.databaseSchema 6 extensions.lastAppBuildId 20230406114409 extensions.lastAppVersion 112.0 extensions.lastPlatformVersion 112.0 extensions.pendingOperations false extensions.pictureinpicture.enable_picture_in_picture_overrides true extensions.systemAddonSet {"schema":1,"addons":{}} extensions.ui.dictionary.hidden true extensions.ui.extension.hidden false extensions.ui.lastCategory addons://list/extension extensions.ui.locale.hidden true extensions.ui.sitepermission.hidden true extensions.ui.theme.hidden false extensions.webcompat.enable_shims true extensions.webcompat.perform_injections true extensions.webcompat.perform_ua_overrides true extensions.webextensions.ExtensionStorageIDB.migrated.addon@darkreader.org true extensions.webextensions.ExtensionStorageIDB.migrated.screenshots@mozilla.org true extensions.webextensions.uuids {"formautofill@mozilla.org":"9c6bac60-7f37-41fb-8880-ca147d25578f","pictureinpicture@mozilla.org":"92f13102-32d4-447b-b42f-f99b92d452d9","screenshots@mozilla.org":"5401f80f-186a-4587-b3fd-abdd090a3c65","webcompat-reporter@mozilla.org":"a9dd722d-c4ba-494e-8a6f-b256f1d8ca1a","webcompat@mozilla.org":"d0a43ba8-26fa-48b8-bdd4-5d5d9ee3e6de","default-theme@mozilla.org":"fb17086f-acf7-4010-beb3-1797c5bf59e4","addons-search-detection@mozilla.com":"3982d373-d080-420f-a73e-dfb53205266e","google@search.mozilla.org":"dd844a8f-1dd1-454a-849f-9a3080b62a6a","amazondotcom@search.mozilla.org":"085b4fb3-a264-477d-8d75-b42c31ce5d17","wikipedia@search.mozilla.org":"78936837-a2ea-49bd-be41-37f81e47a56c","bing@search.mozilla.org":"aad71152-bda5-4fdf-8675-398fc9a3248d","ddg@search.mozilla.org":"7b761d37-63dc-417e-b1af-cb4bea1fe803","ebay@search.mozilla.org":"078b0ebc-4123-4298-91ff-3e601a4c72f5","addon@darkreader.org":"ab12ba6b-e089-4f02-8c15-49b7a1aff4f4","firefox-alpenglow@mozilla.org":"6c04b27a-ae39-475c-b8b0-489138294fba","firefox-compact-dark@mozilla.org":"82bc0bdf-481e-41ee-aad5-b13f17e35355","firefox-compact-light@mozilla.org":"dacd6315-8880-4811-88e2-2352cc793be0","{2e9d465c-5af9-4b12-ab76-c0b0d23c921a}":"779a9647-a44e-4969-b3e5-95b5747acc8c","{22b0eca1-8c02-4c0d-a5d7-6604ddd9836e}":"7b931dd2-420f-4d02-bc83-e9d13fe83f57","{a7589411-c5f6-41cf-8bdc-f66527d9d930}":"13053876-8c73-45e8-96d1-7ef6d0ab0c3a","{a7d78215-c3ea-4ecb-aaed-10bbe30f8ecb}":"13aa227b-4b50-49d9-81a3-1dbb0a135bef","{c01b4916-eb9f-403d-9931-9d7cb152c729}":"9e55fd56-7694-44df-997b-71231a641e9b","{8a0bf576-7db2-4ecd-9ebc-47e9a66c007e}":"1e4d13e4-54fa-4388-a1be-63d553b36e8b","{b82d3607-7180-4bec-88bf-35ba72a85dbd}":"d9f218d0-a0e3-4308-9893-d38a923865a0","{770a6831-41b7-4922-8361-2ba0829ba130}":"456cd4db-3372-4423-9e64-d5fbd90b05e5"} fission.experiment.max-origins.last-disqualified 0 fission.experiment.max-origins.last-qualified 1678158876 fission.experiment.max-origins.qualified true font.name.serif.x-western Arial gecko.handlerService.defaultHandlersVersion 1 gfx-shader-check.build-version 20230406114409 gfx-shader-check.device-id 0x1b81 gfx-shader-check.driver-version 31.0.15.2802 gfx-shader-check.ptr-size 8 gfx.blacklist.video-overlay.failureid FEATURE_FAILURE_DL_BLOCKLIST_NO_ID gfx.webgpu.force-enabled true gfx.webrender.all true idle.lastDailyNotification 1681429828 layout.css.dpi 1 layout.css.fit-content-function.enabled true layout.css.prefers-color-scheme.content-override 0 media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue 06511f1f6c6d44d076b3c593528c26a602348d9c41689dbf5ff716b671c3ca5756b12cb2e5869f836dedce27b1a5cfe79b93c707fd01f8e84b620923bb61b5f1 media.gmp-gmpopenh264.lastDownload 1679538255 media.gmp-gmpopenh264.lastInstallStart 1679538255 media.gmp-gmpopenh264.lastUpdate 1679538255 media.gmp-gmpopenh264.version 1.8.1.2 media.gmp-manager.buildID 20230406114409 media.gmp-manager.lastCheck 1681355524 media.gmp-manager.lastEmptyCheck 1681355524 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.hashValue b046dd1b26ec0b810ee441b7ad4dc135e3f1521a817b9f3db60a32976352e8f7e53920e1a77fc5b4130aac260d79deef7e823267b4414e9cc774d8bffca56a72 media.gmp-widevinecdm.lastDownload 1680404646 media.gmp-widevinecdm.lastInstallFailed 1678159289 media.gmp-widevinecdm.lastInstallStart 1680404639 media.gmp-widevinecdm.lastUpdate 1680404646 media.gmp-widevinecdm.version 4.10.2557.0 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.hardwaremediakeys.enabled false media.videocontrols.picture-in-picture.video-toggle.has-used true media.windows-media-foundation.use-nv12-format false network.http.referer.disallowCrossSiteRelaxingDefault.top_navigation true network.proxy.type 0 network.trr.mode 2 network.trr.uri https://mozilla.cloudflare-dns.com/dns-query pdfjs.enabledCache.state true pdfjs.migrationVersion 2 places.database.lastMaintenance 1681429828 pref.privacy.disable_button.view_passwords false privacy.annotate_channels.strict_list.enabled true privacy.annotate_channels.strict_list.pbmode.enabled true privacy.partition.network_state.ocsp_cache true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1681429828808 privacy.query_stripping.enabled true privacy.query_stripping.enabled.pbmode true privacy.sanitize.pending [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.trackingprotection.emailtracking.enabled true privacy.trackingprotection.enabled true privacy.trackingprotection.socialtracking.enabled true sanity-test.device-id 0x1b81 sanity-test.driver-version 31.0.15.2802 sanity-test.running false sanity-test.version 20230406114409 security.sandbox.content.tempDirSuffix {6e2479d2-f22f-4dc2-baed-92b2b92c0cc7} services.settings.blocklists.addons-bloomfilters.last_check 1681434141 services.settings.blocklists.gfx.last_check 1681434141 services.settings.clock_skew_seconds -1 services.settings.last_etag "1681434079623" services.settings.last_update_seconds 1681434141 services.settings.main.addons-manager-settings.last_check 1681434141 services.settings.main.anti-tracking-url-decoration.last_check 1681434141 services.settings.main.cfr.last_check 1681434141 services.settings.main.cookie-banner-rules-list.last_check 1681434141 services.settings.main.devtools-compatibility-browsers.last_check 1681434141 services.settings.main.devtools-devices.last_check 1681434141 services.settings.main.doh-config.last_check 1681434141 services.settings.main.doh-providers.last_check 1681434141 services.settings.main.fxmonitor-breaches.last_check 1681434141 services.settings.main.hijack-blocklists.last_check 1681434141 services.settings.main.language-dictionaries.last_check 1681434141 services.settings.main.message-groups.last_check 1681434141 services.settings.main.ms-images.last_check 1681434141 services.settings.main.nimbus-desktop-experiments.last_check 1681434141 services.settings.main.normandy-recipes-capabilities.last_check 1681434141 services.settings.main.partitioning-exempt-urls.last_check 1681434141 services.settings.main.password-recipes.last_check 1681434141 services.settings.main.password-rules.last_check 1681434141 services.settings.main.pioneer-study-addons-v1.last_check 1681434141 services.settings.main.public-suffix-list.last_check 1681434141 services.settings.main.query-stripping.last_check 1681434141 services.settings.main.quicksuggest.last_check 1681434141 services.settings.main.search-config.last_check 1681434141 services.settings.main.search-default-override-allowlist.last_check 1681434141 services.settings.main.search-telemetry-v2.last_check 1681434141 services.settings.main.sites-classification.last_check 1681434141 services.settings.main.tippytop.last_check 1681434141 services.settings.main.top-sites.last_check 1681434141 services.settings.main.url-classifier-skip-urls.last_check 1681434141 services.settings.main.websites-with-shared-credential-backends.last_check 1681434141 services.settings.main.whats-new-panel.last_check 1681434141 services.settings.security-state.cert-revocations.last_check 1681434141 services.settings.security-state.intermediates.last_check 1681434141 services.settings.security-state.onecrl.last_check 1681434141 services.sync.clients.lastSync 0 services.sync.declinedEngines services.sync.engine.addresses.available true services.sync.globalScore 0 services.sync.nextSync 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1680815800 toolkit.startup.last_success 1681430534 toolkit.telemetry.cachedClientID 3dbdd5af-ba81-400b-bcd9-80f8862720e4 toolkit.telemetry.pioneer-new-studies-available true toolkit.telemetry.previousBuildID 20230406114409 toolkit.telemetry.reportingpolicy.firstRun false trailhead.firstrun.didSeeAboutWelcome true ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.

Asked by spartanthreeseven 1 unyaka odlule

Last reply by spartanthreeseven 1 unyaka odlule

  • Okugcinwe kunqolobane

crash and lost setting

Hello dear Mozilla. In a few moments ago the firefox crash and show massage that its was importing my data to restart its self. But after restarting I cant run the App in… (funda kabanzi)

Hello dear Mozilla. In a few moments ago the firefox crash and show massage that its was importing my data to restart its self. But after restarting I cant run the App in its crash again and I had restart my system. After restart my system I run the firefox but my tabs , my them , my extensions and ... almost gone. pleas help me to recovery them I really really need them. Thanks.

Asked by moghadasiali1 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

in upgrade to 108.0.1, halted process to :"sync to phone" at 33%; How do I get that process killed?

The Update to 108.0.1 succeeded, but the partial process for "sync" still shows as partway. Must've clicked that item by mistake, and then killed it after seeing the sc… (funda kabanzi)

The Update to 108.0.1 succeeded, but the partial process for "sync" still shows as partway. Must've clicked that item by mistake, and then killed it after seeing the scope--since I don't use a smartphone., etc., anyway!

We should be cautioned that this 108.0.1 upgrade is a complicated one. At midnight I just wanted to do a SIMPLE update (release notes listed just one item), shut it off and hit the sack --not be swamped with all the myriad new choices and features to learm! --as I now see.

Asked by GuyinCM 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Print popup window ghosted except for Format field

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector fiel… (funda kabanzi)

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector field visible and floating above the main window, often indistinguishable from the text below it. I've been able to work around this by temporarily jumping to another screen or window and then back to find the complete popup window magically revealed.

I've attached two clips from windows a see after clicking Download link on the https://www.mozilla.org/en-US/firefox/new/ page. This ghost behavior also happens on pages where I right-click context to "save as" or click download link for TXT, PDF, PKG or other types of files.

This doesn't seem to be a popup blocking issue, since my FF is not configured to block these specific sites and the popup is minimally visible. Also, the temporary workaround of simply switching my view away and back points more to a page rendering issue.

I'd appreciate any ideas on resolving or preventing this behavior. If these clues point to a bug, I hope they help resolve the issue.

Thanks for any suggestions!

Asked by Focksee 1 unyaka odlule

Last reply by Focksee 1 unyaka odlule

  • Okugcinwe kunqolobane

Computer memory used by FireFox

In Windows task manager, it shows Firefox using 863.9MG (it was up to 1,4485.6MB a while ago) of memory with 17 Firefox files listed under the Firefox heading. What is t… (funda kabanzi)

In Windows task manager, it shows Firefox using 863.9MG (it was up to 1,4485.6MB a while ago) of memory with 17 Firefox files listed under the Firefox heading. What is this? Why is it using so much memory?

Asked by Héctor 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Why does the NOAA GOES satellite weather not load anymore?

Why won't Firefox load this link: https://www.star.nesdis.noaa.gov/GOES/index.php? This is a government service and Firefox won't connect to the site. It is the NOAA GO… (funda kabanzi)

Why won't Firefox load this link: https://www.star.nesdis.noaa.gov/GOES/index.php? This is a government service and Firefox won't connect to the site. It is the NOAA GOES satellite imagery service. Please advise.

Asked by isr555 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox instant crash on start-up

I've got a persistent issue where Firefox immediately crashes when I open it initially. Starting it again after this crash works totally fine, though if I close out and… (funda kabanzi)

I've got a persistent issue where Firefox immediately crashes when I open it initially.

Starting it again after this crash works totally fine, though if I close out and re-open a few times it will crash consistently (after every 3-5th-ish open).

It has been happening for the last year or so, and despite clean installs of the browser as well as other diagnostics it won't go away. It's incredibly annoying :(

Hoping the Firefox community can give me a hand and help solve this.

Cheers, Ciaran

Asked by ciarancandy 1 unyaka odlule

Last reply by ciarancandy 1 unyaka odlule

Logging onto DVLA

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an… (funda kabanzi)

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an insecure page. This also happens on my laptop. On both desktop and laptop I am using firefox with duck duck go as an add on. However. In using my mobile with the stand alone duck duck go browser, I can log in and complete the task. This points to a problem with Firefox. Any advice's. This seems to be recent as I have used the laptop and desktop to use the check for a taxed car system ok in the past.

Asked by crhogan4 2 emasontweni adlule

Last reply by zeroknight 2 emasontweni adlule

  • Okugcinwe kunqolobane

Firefox won't open after unknown update

This morning, my computer (Windows 10) had some sort of update that caused it to restart. Upon restart, neither BitDefender nor Firefox would open without crashing. I rei… (funda kabanzi)

This morning, my computer (Windows 10) had some sort of update that caused it to restart. Upon restart, neither BitDefender nor Firefox would open without crashing. I reinstalled both programs to see if that helped, but it did no good. I then completely uninstalled BitDefender, but Firefox still wouldn't open. I can't even open it in Safe Mode. They're the only programs that seem to be affected. I tried to find out what exactly updated so I could roll it back, but I can't find record of anything. Below is the crash report details that Firefox generated.

AdapterDeviceID: 0x2486 AdapterDriverVersion: 31.0.15.1694 AdapterSubsysID: 39711028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 63311888384 AvailablePhysicalMemory: 28377665536 AvailableVirtualMemory: 138531428884480 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220818191623 CPUMicrocodeVersion: 0x3c ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1661808020 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 2 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1661790082 LauncherProcessState: 0 ModuleSignatureInfo: {"A-Volute SAS":["ProductInfo.dll","NahimicOSD.dll"],"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["bcryptPrimitives.dll","bcrypt.dll","clbcatq.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","twinapi.dll","directmanipulation.dll","wscapi.dll","dbgcore.dll","AudioSes.dll","Windows.Globalization.dll","webauthn.dll","wsock32.dll","DWrite.dll","oleacc.dll","srvcli.dll","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","ColorAdapterClient.dll","mscms.dll","BCP47mrm.dll","twinapi.appcore.dll","textinputframework.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","wininet.dll","MMDevAPI.dll","dbghelp.dll","npmproxy.dll","winmm.dll","dhcpcsvc.dll","version.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","wshbth.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","win32u.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","shlwapi.dll","advapi32.dll","rpcrt4.dll","psapi.dll","shell32.dll","sechost.dll","imm32.dll","imagehlp.dll","user32.dll","combase.dll","ole32.dll","nsi.dll","msvcrt.dll","setupapi.dll","oleaut32.dll","msctf.dll","kernel32.dll","ws2_32.dll","gdi32.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403 StartupCrash: 0 StartupTime: 1661808020 SubmittedFrom: Client SystemMemoryUsePercentage: 16 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220818191623","version":"104.0","vendor":"Mozilla","displayVersion":"104.0","platformVersion":"104.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32444,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":1889},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce RTX 3060 Ti","vendorID":"0x10de","deviceID":"0x2486","subsysID":"39711028","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.1694","driverDate":"7-21-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 70526799872 TotalPhysicalMemory: 34019577856 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.61695 Vendor: Mozilla Version: 104.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by girlyskin 1 unyaka odlule

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