Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Firefox on Windows unusually slow

Hi, I've been using Firefox on all my devices for YEARS without any issues. However, as of recently, I had moved into a new apartment, and with that came a new internet c… (funda kabanzi)

Hi, I've been using Firefox on all my devices for YEARS without any issues. However, as of recently, I had moved into a new apartment, and with that came a new internet connection, which was very slow since the beginning, but usable.

At first I had assumed that Firefox on my PC was loading websites more slowly because of my poor internet, which was partly the case - however, my laptop and Android phone were on the same network as the PC and were both much faster. So I assumed it had something to do with the differences between WiFi and Ethernet connections - the PC was plugged into the latter while the laptop and phone were using WiFi.

But then I noticed that Firefox was the only program with lacking speeds. Spotify loads video podcasts with no problem, Steam downloads are relatively fast (as much as my network allows), only Firefox took MINUTES to load a simple web site. For example, I tried opening Reddit on my PC to write this post, gave up, and am now writing it on my phone. The Reddit website is still loading on my PC as we speak.

I honestly don't know what could be causing this issue. I checked Task Manager, and Firefox isn't using any more resources than it normally would. I am also using the latest version, I just checked.

Any ideas or fixes? Even diagnosing the problem would go a long way.

Asked by segecicluka 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Update to 121 lost my booksmarks and saved passwords?

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved pa… (funda kabanzi)

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved passwords disappeared. When I went to the bookmark manager there were no backups to restore but when I searched the C: drive for "Bookmarks*.json*" I found dozens in the profile that Firefox is currently using (about:porfile shows my default and there is only one profile on the computer) and I copied the most recent one from a couple days ago and used the bookmark manager to restore it. However I've lost all my saved passwords and I absolutely need to get those back, how can I do that?

Asked by Norm@Home 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

firefox app flickering

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps… (funda kabanzi)

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.

Asked by SATORI 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

can't search for websites

I can't get Firefox to connect to web on my computer even though my computer is connected to working WiFi which is how I'm asking for help using my phone if I have to ins… (funda kabanzi)

I can't get Firefox to connect to web on my computer even though my computer is connected to working WiFi which is how I'm asking for help using my phone if I have to install Firefox again on computer is there someway of doing it using the app on this phone I can't access the web on my computer with bing either

Asked by jonesjohnnyw135 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Emailed Links Open Blank Pages

For the past week or two, all links sent to me via email open to blank pages. In other words, I click a link in an email and am taken to a completely white, blank page i… (funda kabanzi)

For the past week or two, all links sent to me via email open to blank pages. In other words, I click a link in an email and am taken to a completely white, blank page in a new tab of my Firefox browser. I've tried clearing my cache but that didn't resolve the issue. I figure it's time to ask for some help with this strange, frustrating issue so that I can open links emailed to me. I've attached a screenshot of one of the emails this happens with. It's been happening with a company called Geru as well as the one in the screenshot, but I've found that links from the Epoch Times for instance work fine. Please advise, thanks!

Asked by JM 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

MetaMask extension

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field. I reinstalled MM… (funda kabanzi)

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field.

I reinstalled MM several times, I cleared my cookies and cache. Any idea why this keeps happening?

Asked by mr.m7056 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

Firefox is spawning a million dialog boxes when I try to download a PDF

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)): I open a google doc and choose "Download > PDF" Google Docs pops the PDF open … (funda kabanzi)

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)):

  • I open a google doc and choose "Download > PDF"
  • Google Docs pops the PDF open in a new tab. The location is my own file system, eg. `file:///home/amanda/Downloads/whatever.docx.pdf`
  • I use ctrl-s to save the PDF to a more suitable folder
  • Firefox starts spawning dialog boxes. The black border around the dialog box just grows for a while. I can't even tell if clicking "cancel" is actually doing anything because maybe it is closing the dialog and revealing the one below.
  • The only solution is to quit Firefox entirely.

It seems to also happen if I print from Google Docs or just use the finder to open a PDF directly in Firefox: using ctrl-s to save starts it spawning infinite "Save" dialogs.

Obviously, I can avoid this by using the OS file manager to move the PDF to a more suitable location but it would be really nice to not have to keep track of that.

Asked by amanda 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

Secure Connection Failed

Hi. Without warning and without my making any changes to my laptop, I can no longer access various web pages including those I most use. The error message being returned … (funda kabanzi)

Hi. Without warning and without my making any changes to my laptop, I can no longer access various web pages including those I most use. The error message being returned is: Secure Connection Failed Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

I've uninstalled and reinstalled Firefox without successfully resolving access. Other browsers have no access issues. I tried checking for advice on what else I could do but i don't find the information on the web to be at all helpful. I'd appreciate very detailed instructions on exactly how to resolve this.

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz Installed RAM 8.00 GB (7.87 GB usable) Device ID DE6126F4-CF38-4570-9665-6074D5A800B9 Product ID 00325-81249-74797-AAOEM System type 64-bit operating system, x64-based processor

Thanks in advance.

Paulindr

Asked by Paul Temple 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

hardware acceleration option no longer available

since the update today my browser's been really slow to stream video across the board. i fixed this a few months ago by turning hardware acceleration off and i tried to … (funda kabanzi)

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

Asked by emma.vasaturo 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Fcitx input method doesn't work

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: G… (funda kabanzi)

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: GTK_IM_MODULE=fcitx QT_IM_MODULE=fcitx XMODIFIERS=@im=fcitx But it still doesn't work. My operating system is KDE neon 5.27.

Asked by Ruskin 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Firefox tab resetting intermittantly

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., afte… (funda kabanzi)

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., after which a few seconds later the tab reloads. If I was watching a video, that video is still there but has been reset to the start. There does not seem to be any particular trigger (I read another thread from about a year ago in which another user described the same problem.) I have never seen this kind of random reset/reload behavior in Firefox. Let me know if there is a way to collect more information if possible. Thanks for your time.

Asked by gridsleep 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Email page has different configuration and emails sent to me disappear

Information panels show a mail has arrived but it does not arrive in my inbox. Therefore I can get no replies. Inbox display is totally different and nothing is o… (funda kabanzi)

Information panels show a mail has arrived but it does not arrive in my inbox. Therefore I can get no replies. Inbox display is totally different and nothing is ordered as before, by date etc.

Asked by tony273 5 izinyanga ezidlule

Last reply by Terry 5 izinyanga ezidlule

Mozilla Crashes at Startup

Every time I open Mozilla browser, it crashes right after it opens. This only started happening since recently. Before this, I haven't faced this issue while using this… (funda kabanzi)

Every time I open Mozilla browser, it crashes right after it opens.

This only started happening since recently. Before this, I haven't faced this issue while using this browser for year(s)

I have failed to resolve the issue with the following methods:

  • Updated Firefox
  • Tried to use Troubleshoot Mode (crash still happens)
  • Uninstalled Firefox, deleted additional files and re-installed
  • Did Refresh

Other browsers are working fine

I am using Razer Blade RTX 2070 Max Q, VR Ready Graphics (8GB GDDR6 VRAM) 10th Gen Intel Core i7-10750H Processor 6 Cores/12 Threads, up to 5.0GHz

Asked by Neel 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

Toolbar popup windows too small

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill in… (funda kabanzi)

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill information. It only seems to affect those instances, as addons pinned to the toolbar work as expected.

I've tried:

  1. Clean reinstalling firefox (including deleting the Mozilla directories in AppData/Roaming + Local)
  2. Deleting the default profile and creating a new one and launching with that
  3. Deleting the xulstore.json file

The issue still occurs in troubleshoot mode, so doesn't seem to be an addon causing this. I also have the zoom set to 100% and font size as it was when installed; this is a fresh install still doing it.

This is similar to https://support.mozilla.org/bm/questions/1342630, except that was 2 years ago and trying those solutions did not work for me.

Any help would be appreciated. Thanks

Asked by lyxnxx 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Firefox crashes whenever downloading or uploading is tried

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Re… (funda kabanzi)

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

Asked by ymaan 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

Hello, always when want to use the Website "Weather.com" my tab brakes down

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know… (funda kabanzi)

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know why this happens. Does anybody has a suggestion what I can do? I use a MacBook pro from 2015 with OS 12.7.1 and Firefox 120.0.1 Thanks so far Tobias

Asked by ludig 5 izinyanga ezidlule

Last reply by zeroknight 5 izinyanga ezidlule

Problem downloading anything in Firefox (Linux Mint 21 - System Package/Flatpak)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a seriou… (funda kabanzi)

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Asked by Tragoudo 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule