Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Unable to access router or NAS

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a… (funda kabanzi)

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a BT Smart Hub 2.

On initial setup everything was fine, my QNAP NAS was picked up and I could access it and I could access the BT Hub. However, after only a couple of days I can no longer access the BT Hub using the IP address or my NAS. Firefox simply says 'Unable to connect to server' whenever I put in the IP address. For the NAS I get a message saying 'cannot connect to device, check that the device and your computer are on the same subnet'.

My iPhone however, which is also connected to the internet via my BT hub can access both my NAS and BT Smart Hub 2 .

Strange thing is Firefox would never connect to my Asus router before either. I've even tried connecting my computer directly to both the BT router and the NAS with an ethernet cable but still no joy.

I have checked my windows firewall and Firefox is on there as an allowed app. I have no trouble connecting to any other website via Firefox just my BT router and my NAS. I have removed Firefox and re-installed it as advised but still no joy.

When accessing the NAS via my iPhone on the BT app it says the NAS is connected to my wi-fi as are my Hive, Sonos, Amazon Firestick and laptop.

I have no idea what the 'subnet' message means not knowing what that is or where to look to see if this is the issue. Oh, and I have tried accessing the BT Hub and the NAS using Chrome, Microsoft Edge and Internet Explorer but to no avail.

Any help would be appreciated.

Thanks

Paul.

Asked by Pompeyexile 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

Close Other Tabs is now harder to find

The latest update placed Close Tabs to the Right and Close Other Tabs in a submenu. To me this is a confusing change as I now need more clicks to achieve the same thing. … (funda kabanzi)

The latest update placed Close Tabs to the Right and Close Other Tabs in a submenu. To me this is a confusing change as I now need more clicks to achieve the same thing.

Also I feel that the context menus are too crowded in Firefox. I suggest a padding between the items.

Asked by alex145 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

How to disable opening new window

Hi, I am extremely annoyed that new browser windows open up when I'm using a gaming mouse with a lot of buttons. I have lost the history of my main window many times as a… (funda kabanzi)

Hi, I am extremely annoyed that new browser windows open up when I'm using a gaming mouse with a lot of buttons. I have lost the history of my main window many times as another window opened up with one url. I have no idea of how this happens, but I would love it if the options could include disabling new windows. If I want a new window I can click on the Firefox button, I do not need nor want some mouse click combo to open a new windows. This has become so annoying that I cannot use Firefox.

Please include a 'disable new window' control under options.

Asked by woll 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Will not permit me to load an old profile. Your instructions on the recovering data page just feed me into an endless loop of prompts to create a new profile.

Will not permit me to load an old profile. Your instructions on the recovering data page just feed me into an endless loop of prompts to create a new profile. The old pr… (funda kabanzi)

Will not permit me to load an old profile. Your instructions on the recovering data page just feed me into an endless loop of prompts to create a new profile.


The old profiles had my logins for work. I would prefer not to have to spend hours resetting something like 15-20 logins and profiles and then the next two months forgetting what the new ones are.

Asked by andrewchalk88 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Everytime I sign in to Mozilla Firefox, I get asked "Do you want to allow this app to make changes to your devices" the app is C:programfiles\Mozilla firefox/firefox.exe

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and… (funda kabanzi)

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and was not need in the past.

Asked by gfitzgerald7 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Disappearing Bookmarks

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened b… (funda kabanzi)

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened before. Today, not only is another folder gone missing, several others have as well. I am using Windows 10 Pro, Version 1909, Build 18363.900. I recently switched to Firefox from Chrome for security issues, but unless I can figure out what is happening here, I am going to switch back. Any ideas?

Asked by bswicker 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

How do I change the name of a file I am going to download ... before I download it ???

I have just had to reload FIREFOX ... loosing both my history/web addresses ... and it would appear also an automatic prompt before downloading a file! Some files for dow… (funda kabanzi)

I have just had to reload FIREFOX ... loosing both my history/web addresses ... and it would appear also an automatic prompt before downloading a file!

Some files for downloading do not have clearly written titles ... Gzil_56565 for instance.

So when I clicked the file for downloading, the system would check if I still wanted to download the file with a pop-up ... in which I could type over the file's title with something more befitting ... like GODZILLA fights BAMBI.

At the moment ... the files load with their odd titles ... and I am wasting time having to review them and rename!

Many thanks

Jon (UK)

Asked by chesham 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Nonresponsive new tabs

Hello! I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search… (funda kabanzi)

Hello!

I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search term or a web address in the search/address bar and hit Enter, about 1/4 to 1/3rd of the time, that tab will not respond to that input.

I hit enter, and the tab goes white. The loading bar will get to exactly halfway across the screen, and stop. Or there will be no progress bar, just the little "loading" animation on the tab header. Then it'll do nothing. If I open another new tab and give it the exact same input, often it'll load the requested page immediately.

I've tried running the browser in safe mode to eliminate my (few) extensions, but I can get the same behaviour.

This is getting annoying enough that I've come here and written this post. If anyone can help, I'd be really grateful.

Cheers,

- Ed

Asked by EdGrip 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Microsoft Edge pop-ups

Hello, I've been using Firefox as my browser choice for ten years now and just recently whenever I click on the Firefox site I get this banner at the top of my screen wit… (funda kabanzi)

Hello, I've been using Firefox as my browser choice for ten years now and just recently whenever I click on the Firefox site I get this banner at the top of my screen with an annoying Microsoft Edge pop-up multiple times when I'm using the Firefox browser. Can anyone tell me how i can stop these annoying pop-ups? Thank you for your help.

Asked by doughosie1 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

If I use autoplay, Firefox crashes, I shut autoplay off and can't play any video clips on any sites...CATCH22

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past… (funda kabanzi)

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past 6 weeks. This has gotten old. I have tried starting without the Add-ons, but what's the sense of having Add-ons available then? If I try to use Firefox with the autoplay feature for videos on sites like NFL.com or NASCAR.com, Firefox will in short time crash (Firefox is not responding), ..usually when I have more than 2 tabs open, but has done it with a singular tab open. As a matter of fact, it will sometimes crash before loading the page. If I use FIrefox with autoplay disabled, I can't even prompt the video to play. It doesn't even show up in the play section when prompted. So what's the sense of that? After resetting Firefox, I fail to understand why in the most viewed panel, why my most viewed aren't there after each reset? Also, why doesn't it populate my most viewed consistently? That being, if I go to the same sites all the time, why don't they show as most viewed? I get sites showing up I've only been to once in a month, instead of multiple times in a day. My final thing...why does Edge keep prompting me to install it while using Firefox? I have Edge already installed when Firefox crashes and it has a fresh install from just 2 weeks ago. But I still get these annoying notifications. I know this is long, but this is what happens when you try diligently to do as the instructions show in the Help section multiple times...only to come to the same conclusion. Can someone please help?

Asked by Highhorse 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Flickering screen

Hi. Every time I enter my website on Firefox it flickers. Is there any way to fix this problem. I am not talking about changing background color in browser settings. I am… (funda kabanzi)

Hi. Every time I enter my website on Firefox it flickers. Is there any way to fix this problem. I am not talking about changing background color in browser settings. I am talking about more global resolution so other people who visit my site won't see those white flashes each time they navigate my website.

Asked by awronka21 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Downloading files and programs.

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I fin… (funda kabanzi)

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I find it very irritating, especially when I am trying to do something else on a different tab whether its working on school work or just watching a video. Is there a fix for this or will this be fixed in an upcoming update?

Asked by razerhoff 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox can't allow permanent access to my screen when using Google Meet

Hi everyone, I can't share my screen when using Google Meet on my Windows laptop. I've been trying to find the menu or options on Firefox with hope I can change it, but n… (funda kabanzi)

Hi everyone,

I can't share my screen when using Google Meet on my Windows laptop. I've been trying to find the menu or options on Firefox with hope I can change it, but no where to be found. I've tried from screen sharing option on Google Meet, but it says "Firefox can not allow permanent access to your screen.".

Can anyone help? I can share my screen when using other application like Zoom, but now with Google Meet app. Here I have the screenshot.

Thank you!

Verdian

Asked by verdian.rynaldi 1 unyaka odlule

Last reply by Eve 1 unyaka odlule

  • Okugcinwe kunqolobane

Significantly higher FIrefox usage

This is my rig: www.bit.do/kanishkpc and I use the latest Firefox Beta (always updated) I have been using Firefox without the kind of memory usage that I am seeing recent… (funda kabanzi)

This is my rig: www.bit.do/kanishkpc and I use the latest Firefox Beta (always updated)

I have been using Firefox without the kind of memory usage that I am seeing recently. With ~10/15 tabs open, my PC would never be troubled. The RAM usage wouldn't be at 90% but in the past few days (possibly because of a beta update?) I get 50% RAM usage (8GB) with 15 tabs. Yesterday concurrently loaded ~6 YouTube tabs caused a 90% usage from the app and I had to close it.

The RAM usage might seem normal but Firefox actually never uses that much RAM - or didn't earlier at least.

I used MalwareBytes a few days ago to do a malware scan and it found my PC clean. If I did have malware (I had a bit of scare earlier), how would I detect it?

Asked by Lance 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox desktop redirects bank sites to login

The Firefox browser on Windows desktop 100% redirects to an isolated and unusable bank login page. No other browser does this. Firefox Android does not do this. I tried c… (funda kabanzi)

The Firefox browser on Windows desktop 100% redirects to an isolated and unusable bank login page. No other browser does this. Firefox Android does not do this. I tried clearing cookies / cache, disabled all extensions, safe mode without success. This is very frustrating when trying to use and support Firefox over Brave which never has these issues. In both cases below, the initial site nearly fully loads then redirects. Malware not an issue given very tight PC security and new install of Firefox.

Chase.com -> https://secure03a.chase.com/web/auth/logonbox?lang=en&fromOrigin=https%3A%2F%2Fwww.chase.com#/logonbox/index/index

schwab.com -> https://lms.schwab.com/Login?clientId=schwab-prospect&startInSetId=1&redirectUri=https://client.schwab.com/login/signon/authcodehandler.ashx&enableappd=false

Both of the redirects contain only the login forms of the main page (eg "Login ID", "Password", "Login" button)

Asked by mayorjc 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Adblocker Extensio

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the rece… (funda kabanzi)

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the recent updates to FF, it no longer works. What do we need to add or do in order for the MSI to continue to work?

Asked by devops2 1 unyaka odlule

Last reply by TyDraniu 1 unyaka odlule

  • Okugcinwe kunqolobane

Manually rearranged bookmarks

I've manually rearranged my bookmarks in the Library window by following the steps shown in the "Rearranging manually" section of https://support.mozilla.org/en-US/kb/sor… (funda kabanzi)

I've manually rearranged my bookmarks in the Library window by following the steps shown in the "Rearranging manually" section of https://support.mozilla.org/en-US/kb/sort-bookmarks-quickly-find-ones-you-want#w_rearranging-manually

  • How can I get the new arrangement to be displayed in the "Recently Bookmarked" window?

or

  • Can I delete the "Recently Bookmarked" window so the manually-rearranged bookmarks in the Library window are displayed in the "Recently Bookmarked" window?

Asked by gcotterl 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule