I-Firefox Isithangami Sokwesekwa

For three days now I've tried to reactivate my FireFox browser on my home desktop PC. Each time I get to the part where it wants me to enter a code from my authenticator Mozilla won't accept it, so I elect to have a code emailed to my GMAIL account, of which that email never is delivered (yes, I've added accounts@firefox.com to my Google Gmail address book.). Eventually my account is locked and I wait till the next day to repeat this process all over again. Why is it this complicated? Unlike Google Chrome, which just works.

Hello Fred McD,

Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something).

Anyway, I turned off my computer, waited several minutes, and turned it back on, again. A message came on the screen said I wasn't "signed in." Then, another smaller window came up saying I could "sign in" by clicking on a blue button. But, that didn't work after three tries, so I clicked on the "closed" button. That allowed me very limited access to the internet. A "black" label announcement said that I wasn't signed in - and that my files were inaccessible to me.

It looks like I need a technician, but I presently have no car and I don't know of any technicians who do "House Calls."

I'm also wary of contacting an online technician. One time a year or so ago, I looked up a phone number for Microsoft - and the guy I spoke with had an "Indian" accent. He sort of helped me for a stiff fee. In hindsight, I realized he couldn't possibly have worked for Microsoft - even though he assured me that he did...

Can you or someone on your staff possibly help me. I trust Mozilla Firefox and I'm prepared to pay a reasonable fee.

Thank You, Eric Vollmer

For some reason (probably Microsoft vandalism), Firefox was removed from my startup programs a few weeks ago. I looked in the MS list of apps and saw 2 versions of x64 Firefox, -GB and -US. Being in GB, I chose to uninstall the US version. Then Firefox stopped working. It was not longer shown on my desktop, and had disappeared from the start menu. But the GB version was still listed in the app list (209MB), but I cannot find out how to start it. IOBit suggests it is buried in ../Appdata/local. It does not appear when I use the taskbar search for Firefox.

So I reinstalled Firefox, but the tool gave no options on which version to install, nor where to install it. The US version was reinstalled on my C: drive. Just going round in circles.

How do I solve the problem? Thank you.

I have today commissioned a new HP laptop running Windows 10.

I have downloaded Firefox and done a straightforward installation. I have viewed a couple of web pages but notice that when right clicking there is no longer a screenshot facility in the little menu box that appears. Trying Control + Shift + S does not work either.

I am writing this using Firefox 93.0 for Linux Mint on an old Toshiba Satellite and I have the facility - both right click and keyboard.

Has the facility been discontinued in the later version?

Many thanks in advance

I accidentally deleted Firefox ESR that worked fine for years on my old Macbook Pro laptop (2009) running El Capitan OS 10.11.6. Now I can't reinstall it unless my OS is a minimum of 10.12. I don't want to mess with attempting an OS upgrade for fear of losing files and photos. This computer is strictly a nostalgic backup that I would like to keep functioning for a while longer. Any way around this?