• Ikhiyiwe
  • Okugcinwe kunqolobane

Bookmarks scrolling issue continues, "support" absent

The bookmarks scrolling issue since the last update remains, and there has been zero response from support regarding it, no matter who's asked about it. How about this -… (funda kabanzi)

The bookmarks scrolling issue since the last update remains, and there has been zero response from support regarding it, no matter who's asked about it.

How about this - when is the next FF update expected? I'm sick and tired of wasting time using a browser that only lets you open one bookmark at a time, and expects you to scroll down through all of them each time you need to access a different one since it no longer holds its place like it did before the last update. And I'm sick and tired of wasting time reporting an issue to "support" only for it to be ignored.

Asked by BigLib 1 unyaka odlule

Last reply by AliceWyman 1 unyaka odlule

  • Kusonjululiwe

Captcha not working on firefox 127.0.1 yet again

Hi, am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to th… (funda kabanzi)

Hi,

am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to those sites. Such sites include teamfaderpro, Coursera, and bandcamp. All logins fail as the captcha is required to be passed prior to logging in, but the captcha never appears and so when I try to log in, nothing happens and I cannot login.

I have tried the above same sites on the Edge browser and have no such issue, the captcha shows and I can login.

Just FYI, the agent switcher setting change recommended by others previously is not suitable. When I tried that fix I was unable to access a considerable percentage of the internet due to some cloudflare issue, so the agent switcher setting is not an option. So far, I have tried all recommended settings to fix this issue and nothing has worked.

I am surprised no one else is having this issue.

Any help is appreciated, or at least inform google/mozilla about this issue as it has been ongoing (on and off) for me for many months. And yes, this problem is persistent for me at the moment, it remains despite rebooting windows, despite clearing cookies and cache (which I have set to automatically delete when exiting firefox).

Asked by Justin 4 emasontweni adlule

Answered by lmacri 2 emasontweni adlule

  • Kusonjululiwe

Customize Links on Firefox New Tab Page

For many years I have used the ability to set shortcuts to website on the Firefox home tab, using the method given at: https://support.mozilla.org/en-US/kb/customize-item… (funda kabanzi)

For many years I have used the ability to set shortcuts to website on the Firefox home tab, using the method given at: https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page#w_pin-unpin-or-remove-a-shortcut.

However, today, when I try to edit a shortcut link, I do not get the 3 dots menu by right clicking on a shortcut tile.

Is this a recent change, a bug, an issue with my installation (which has been stable for many years)?

How can I get back the functionality back?

I am using Firefox 127.0 (64 bit) on Windows (Windows 11, all up to date).

Asked by Paul McKeown 1 inyanga edlule

Answered by Paul McKeown 1 isonto elidlule

  • Okugcinwe kunqolobane

Firefox browser is now blocking pop-ups and I can't get into my account

Unable to access some of my accounts. Firefox is blocking pop-ups Block third party cookies, Cookie tracking, Cross site tracking Something is different and I need help t… (funda kabanzi)

Unable to access some of my accounts. Firefox is blocking pop-ups Block third party cookies, Cookie tracking, Cross site tracking Something is different and I need help to fix these issues.

Asked by densusiemt 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox 99.0 asking for master password twice

In security I have use primary password enabled. I have sync enabled. When I first open Firefox, the "Please Enter your Primary Password" dialog appears twice. At first … (funda kabanzi)

In security I have use primary password enabled. I have sync enabled. When I first open Firefox, the "Please Enter your Primary Password" dialog appears twice. At first I thought I was repeatedly miskeying the first time. But then I noticed that if I drag the modal dialog box, then a second box pops up behind the first. In fact, some times, I can start typing when that second dialog appears. As in the case today when I just caught it. Please see screen shot attached.

FireFox 99.0 Windows Enterprise 10 OS Build: 18363.2212 I am on a Private Browsing window when I see this error.

Please do what it takes to cause me to not have to enter the master password twice.

Thank you,

Asked by Joe 2 iminyaka edlule

Last reply by Joe 2 iminyaka edlule

  • Okugcinwe kunqolobane

never sent email with code to authorise login to my account after samsung copied all data to new phone.

I used Samsung smart switch to transfer data to new phone. When I tried to sync Firefox on new phone with my PC, old phone and tablet I was asked to type in the authorisa… (funda kabanzi)

I used Samsung smart switch to transfer data to new phone. When I tried to sync Firefox on new phone with my PC, old phone and tablet I was asked to type in the authorisation code. No matter how I have set my e-mail accounts no e-mail is received in my spam folder or in-box. There is no way to contact Mozilla to resolve this. I have not received any e-mail to state that my sign in was blocked for security reasons nor have I received an error code. I setup a bugzilla account and tried to request that my account be unlocked but there was no way to do this. All it has done is to create an entry that I reported "Zarro Boogs found". How do I get my account unblocked as the advice on the help pages is no advice.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by robert148 2 iminyaka edlule

Last reply by robert148 2 iminyaka edlule

  • Okugcinwe kunqolobane

Network Protocol Error

Very annoyed that this message shows on even popular sites like Woolworth, Big W, Target etc. It tells me to contact web site owner? Really? This problem has only started… (funda kabanzi)

Very annoyed that this message shows on even popular sites like Woolworth, Big W, Target etc. It tells me to contact web site owner? Really? This problem has only started since the last update.

Asked by judip01 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Deleting all of todays history instead of one entry

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in histo… (funda kabanzi)

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in history. Last night, I did a lot of research and was counting on reviewing some of the pages in the today history (after midnight). Now, I will never be able to even know where to start. How hard would it be for Firefox to add a step requiring the user to answer Y/N to are you sure you want to delete all of today's history? Also, after all these years, one would think it would be easy to restore accidentally erased history, but after looking for hours, I can't find a viable solution at all. If only I could import the SQLite file into Excel, Word or some common program. I'm not a power user by any means, I just want my history back.

Asked by denloe573 2 iminyaka edlule

Last reply by denloe573 2 iminyaka edlule

  • Okugcinwe kunqolobane

Secure Connection Failed

How can I override the Secure Connection Failed issue? I just lost a connection *I am sure* is secure enough to browse safely. I have been using this site for many years.… (funda kabanzi)

How can I override the Secure Connection Failed issue? I just lost a connection *I am sure* is secure enough to browse safely. I have been using this site for many years. Mozilla is the only browser that does this and it's my favorite browser, but it's getting to the point of uselessness.

Mike Trahar

Asked by Mike 2 iminyaka edlule

Last reply by Mike 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox TOTALLY Unresponsive

Hi, For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when… (funda kabanzi)

Hi,

For the last few weeks Firefox has been TOTALLY unresponsive - the browser page loads however the Home Button does not appear (this was previously set to "on"), when I press the Settings hamburger and try to select an option, none of the option open, and even more annoyingly when I manually type a webpage in, it does not load.

I've tried uninstalling Firefox, manually deleting the folders from C:/Program Files and %appdata% and reinstalling but this does not resolve the issue.

Incidentally, when I try to reinstall Firefox an error comes up saying vcruntime140.dll is not present but when I bypass this dialogue box and let the install finish, it is then present in the C:/Program Files/Mozilla Firefox folder.

Thanks for any help.

Asked by liverpool_fc_kick_ass 2 iminyaka edlule

Last reply by liverpool_fc_kick_ass 2 iminyaka edlule

  • Okugcinwe kunqolobane

Downloads

Why does Firefox suddenly ignore the fact that I checked the 'always ask me' box regarding where to download files and puts them in the downloads folder? this very annoyi… (funda kabanzi)

Why does Firefox suddenly ignore the fact that I checked the 'always ask me' box regarding where to download files and puts them in the downloads folder? this very annoying.

Asked by jay.baldwin 2 iminyaka edlule

Last reply by James 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox automatic spell check function funny

I want to ask for advice. Firefox automatic spell check function funny. I've searched a lot, but I'm in trouble because I can't find a solution. In the firefox settings p… (funda kabanzi)

I want to ask for advice. Firefox automatic spell check function funny. I've searched a lot, but I'm in trouble because I can't find a solution. In the firefox settings panel, I unchecked "Use automatic spell check function" and used it. I understand that the check is entered by inputting characters in English, but it is strange that the spell check is entered in other languages (Japanese input). I don't know the solution.

Asked by sweet0670 2 iminyaka edlule

Last reply by sweet0670 2 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

sign in appears to failed on the Mac version

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, … (funda kabanzi)

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, instead of my email address. (see the attached pictures which I captured from my mac and a virtual machine running Firefox ESR on Debian. Another test on the flatpak version on the vertural machine apears to be normal.

Checks on account activities indicates the login histroy exsits, yet the syncing function remains unavailable.

the browser on the Mac is Version 102.0.1 (64-bit) which apears to be up to date the browser on the virtual machine is Version 91.11.0esr (64-bit)

information for the systems and machines can be found in the pictures attached.

Asked by Austin Foo 2 iminyaka edlule

Answered by Austin Foo 1 unyaka odlule

  • Okugcinwe kunqolobane

You don't have permission to access the requested URL on this server. Reference: 18.1a69dc17.1659031718.91515c30

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue? I'm receiving this erro… (funda kabanzi)

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Asked by thicknthin4 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync not working

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in y… (funda kabanzi)

Before Sunday FIrefox would sync your bookmarks, passwords and everything you had before. They turned it off and told NO ONE. Google Chrome will has sync that puts in your bookmarks, passwords and everything. TURN IT BACK ON. PEOPLE CAN SYNC BOTH THEIR COMPUTER AND THEIR PHONE!

Asked by Kirby 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

FF wont stop deleting cookies

I notice some problems with firefox since the latest update: 1. Right after the update I enabled the settings to empty the cookies each time FF is closed down ("Delete c… (funda kabanzi)

I notice some problems with firefox since the latest update:

1. Right after the update I enabled the settings to empty the cookies each time FF is closed down ("Delete cookies and site data when Firefox is closed"). But, I ended not liking this feature since it constantly demanded me to remember my passcodes and became a headache, so I disabled it. But FF still continues deleting cookies each time, and seem to be stuck on deleting cookies.

I've been given various suggestions to go to resolve this, like reinstall, config, etc., uninstall apps, but nothing helps.

2. Another issue I have is FF with Facebook. Using Facebook in FF I can't backspace and I can't post any comment. If I try to post comments it simply moves the cursor down on the page but you can't post anything.

None of these issues continue in other browsers so it must be FF related.

3. FF seem to use enormous amount of memory and power usage, especially when multiple tabs are open (or even if tabs are not open it shows previous tabs in the Task Manager). I'm not a programmer or coder but a friend of mine who was a senior programmer in the banking industry told me it's possible for coders to solve this issue. If I understood him right (and I apologize if my wording is wrong), a solution would be to keep tabs in sleep state if they are open but not active on top so they don't keep running or updating data all the time. This of course would need consideration that sometimes people want to listen to videos or audio while using other tabs - but that would involve every single tab and can perhaps be provided as an option.

Many people like to keep multiple tabs open, yet still have good browsing performance. Maybe there can be a new project to offer better tab management to make them easily visible and accessible? Bookmarks are not that great because they disapper into a long stream of text without clarity what exactly they are until you open the page, and even then scrolling down and using bookmarks is not that great if you have many saved......

Asked by ak 1 unyaka odlule

Last reply by user104147805413306348376805769878442569366 1 unyaka odlule

  • Okugcinwe kunqolobane

Lately I have been unable to access links sent to me via gmail - when I click on them nothing happens. Even if I cut and paste them into Microsoft Edge they do not work, although I can open websites in the normal manner.

Sorry I asked the question in the title. I cannot open links in emails or on websites sometimes. I am using Firefox but even if I paste the link into Microsoft Edge the l… (funda kabanzi)

Sorry I asked the question in the title. I cannot open links in emails or on websites sometimes. I am using Firefox but even if I paste the link into Microsoft Edge the link will not work. I do not know why and it has only started happening lately - within the last month or so. Any advise gratefully received. Maybe it is my system or settings or Firefox or Bitdefender. I am a techophobe so please bear that in mind when you respond. Thank you

Asked by shawesadmin 1 unyaka odlule

Last reply by shawesadmin 1 unyaka odlule

  • Okugcinwe kunqolobane

How do I copy over backed up JSON bookmarks?

The designers seem to be intent on making this as painful as possible. You'd think you could just open them, at least in text form. Wasn't that possible before? I can … (funda kabanzi)

The designers seem to be intent on making this as painful as possible. You'd think you could just open them, at least in text form. Wasn't that possible before? I can in Notepad if I want to look at hundreds of pages of gibberish that would take days to copy and paste over. In my updated Firefox it offers a Restore function but to do that I have to wipe out all my existing Bookmarks. Who dreams of this stuff? Why would anyone sane want to do that?

Asked by moz2u 1 unyaka odlule

Last reply by moz2u 1 unyaka odlule