I-Firefox Isithangami Sokwesekwa

Hi there. Whenever I open a new tab, it crashes, meaning that the rest of the browser keeps working fine but it is unable to load the contents of about:newtab and replaces them with a crash error. I have been tinkering around with the settings and found out it only happens when "shortcuts" is turned on for New tab. If turned off, New tab loads normally. Full disclosure: I am using Nightly on a computer nearly (but not totally) supported by Windows 11. No Nightly experiments that I think should interfere with a new tab are turned on. Thank you for your time.

Dear sir ,

My firefox browser keeps crashing 7-10 times everyday . Sometimes it forces me to reset firefox then login back to my google accounts and extensions . It is very frustrating to login everyday specially google accounts as it requires 2-Step verification .

I feel nostalgic using firefox because I have been using firefox since my childhood started from 10 years ago when I first start browsing in the internet . I have not moved to any other browsers ever since . It might found to be a bit funny that I grew some emotions using this great browser and I believe the issue can be fixed .

If the crashing issue is not fixed then I am afraid that I may move to using other browsers and that looks a lot easier than facing the issue .

I am using firefox for windows on a 64bit windows 11 pro . System info screenshot will be added with this report . Please consider my situation in a bit serious matter and hopefully I will get your response asap .

Firefox crashes with the same issue as before (https://support.mozilla.org/hu/questions/1395270), but with two minor differences. I'm now using the latest version of ExplorerPatcher and Firefox works fine in safe mode. I tried disabling all the add-ons, themes and extensions in while in safe mode and then launch Firefox, but it didn't work. The developer made the issues and discussion sections read only on the project's GitHub page, so I'm unable to contact them. Here are the logs about the most recent crashes:

• bp-b22c808e-b212-4c4e-9f11-c0d120221105
• bp-dc80fe22-4c19-4e17-81df-e5d620221105
• bp-33dd4563-3dff-4567-9267-82e8b0221105
• bp-6685c82d-7a35-4f50-8bdc-8a0720221105
• bp-dafbec70-1dfc-47c6-b1b8-79dff0221105

I've now installed Firefox several times including at least one clean install. I've worked through all the support pages on how to fix the problem, including system scan using MalwareBytes, and removing extensions, but the problem persists.

To be more precise, sometimes it just crashes immediately leaving the notices shown in the image. Sometimes it opens and stays for a while but then crashes with a similar notice.

Crash reports:

bp-945b32f1-96b3-4233-ba19-03c310221026 26/10/2022, 12:02 bp-2af09469-4ba1-4531-8406-5e0f70221026 26/10/2022, 12:02 bp-d7d56904-ca94-4397-812d-a39260221026 26/10/2022, 09:55 bp-7e88f783-318e-4401-b825-89a810221024 24/10/2022, 18:50

Hope someone can help.

Since updating to the latest version, Firefox crashes constantly. All add-ons disabled, crashes on any website multiple time, crashes in Troubleshooting mode, crashes on restart. I've sent in about 10 reports today alone. Firefox is unstable and I'm unfortunately switching to Edge to continue to enjoy the web.

The tab keeps crashing:

bp-6ab50b7b-01af-46cd-a55d-313f70221019

Tried new install, troubleshoot mode and deleting cache. Issue persists. What else can I do?