I-Firefox Community Forum

Keeps freezing. Keep getting "not responding" message. Typically I can have several tabs open on two screens but now after using Firefox for a while I start having issues. Really just want my favorite browser back.

I'm unable to access a website on Firefox DDG but I can on Google. Somehow I got to a page somewhere that says "Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture menupopup.js:160:13". I'm guessing this is telling me the website address is incorrect. I don't know how to find a different "pointer" nor do I know how to enter the correct pointer into a phrase I can't find. Can someone please tell me what to do? Thanks.

I am having problems with my Google Gmail. It won't load properly in Firefox (I have no problem in other browsers) and now I can't access YouTube. I'm having to delete my history continually and restart the Firefox. What's going on? I do have the current version of Firefox installed.

Hey All,

I'm an old user of Firefox since the Netscape times. For the last few weeks, Firefox become so slow on all my computers.

I have 2GBps internet connection and

• a fast PC (i9 11900/64GB/NVMe SSD RAID/3080Ti, Win 11 for Workstations, wired Ethernet@2.5GBps)
• a once-it-was-fast notebook (i7 8750H+32GB+NVMe SSD, 1660 GTX, Win 11 Pro, wifi 802.11ax >800MBps)
• and a relatively slow notebook (Ryzen 3 2300 or the like, 4GB, Win 10 x64, wifi 802.11n).
• All of them have the latest op system, drivers, firmware, etc.

A common scenario:

• I try to open a webpage in Firefox, nothing happens;
• I switch to Chrome (or Opera, Edge), open the same page, it opens in 1-2s;
• I switch back to Firefox that is still at the middle of loading the page;

I can play it on all the 3 equipment, the result is the same: Ff is much slower than any other browser on my PCs.

There is one common app that is present on all the machines: my paid-for security package that I won't turn off. If Firefox has any problem with it (that Chrome, Opera and Edge don't have), Ff must go (with my regrets).

I tried to turn off all the plugins but it didn't help. I don't think it's plugin related as Ff is still so slow w/o any plugin enabled.

If you could give me a hint where to look for the cause that would be great.

Thanks.

The list things that i have already tried

1. Troubleshoot mode
2. Restarted Firefox and computer several times.( didn't fix anything )
3. Turned off hardware acceleration when available

thank you!

Firefox automatically updated and now tabs sync, which I absolutely hate and want to implode the Earth because this even exists. I go to the options to turn off the stupid pointless sync and oh wait it doesn't turn off. The box is not checked. Tabs still sync and display a worthless icon on my taskbar because apparently Mozilla thinks I'm such an idiot I need AN EXTRA FRICKING ICON to tell me I have open tabs in my browser.

So how do I actually turn this trashbag "feature" off if it's not by deselecting it in the "Sync" panel, since that doesn't work?

i logged in to my firefox account on my daughters laptop - but my bookmarks didn't appear - when i synced now her bookmarks have replaced mine - i want mine back please

take a look af https://unix.stackexchange.com/questions/198590/what-is-a-bind-mount I have enclosed a screenshot of how I see it

I have checked your site https://support.mozilla.org/en-US/kb/change-fonts-and-colors-websites-use and tried different font . enclosed see the one I use now, but I have tried others : the site still looks unreadable

It looks ok on Chromium

I use Linux Arch

I hope you can help me , it is very annoying

Regards from Denmark

Hi,

Having this issue for weeks now, I finally decided to create a ticket. I currently use Firefox Developer Edition, but it has some problem: At random times, a background process starts and begins to use an absurd amount of CPU. I have a really good CPU and this issue still occurs when I start my laptop without even unlocking it yet.

I'm thinking it has something to do with an update service, but I already tried disabling automatic updates and updated to the last version. I even deleted all add-ons, but it didn't help at all.

There is a strange folder in the installation folder named "tobedeleted", which gets automatically created. I don't think it is some virus because viruses would've aimed for Firefox and not the Developer Edition, which is a completely separate install. I didn't have this problem about 2 versions of Developer Edition earlier so I don't think it's my system config or antivirus/firewall.

The issue is very strange and annoying, I've tried reinstalling, deleting and removing leftover folders on the whole disk but the issue still persists. I even did a Firefox Refresh multiple times, but nothing seems to work.

I would be very thankful if this problem gets solved and I'd love to help you guys analyze the situation because I really like the Developer Edition. I have a lot of experience with programming and computers in general so I could do some debugging.

Thanks in advance!

Greetings,

Rein (rdeboer2004@gmail.com)

Hi all,

it's a few days (less than a week I'd say, maybe slightly more), that I'm getting some weird behaviour from Firefox and youtube: any time starts an ads (or comes back the video), starts a new video, move forward with the arrow key, the audio simply disappears. It doesn't mute, I mean, the mute button is not on and even if I mute/unmute the video remains silent, it just disappears into thin air. In order to get it back, the only way I found is to pause and restart the video. I deleted the cache, tested private mode, troubleshooting mode, even another (completely new) windows user, but the problem remains. The only thing that comes to my mind I have not yet tried is a portable version of firefox, just in case. I tried to replicate the issue in Chrome (to exclude some issue of the computer), but it worked just fine.

The problem started on firefox 112 and it's still present now that was updated to 113.

Funny thing, in the last couple of days, the issue started happening somehow at random and generally a little less frequently.

Any idea?

There are two different Firefox icons for saved internet pages on my computer. I am running Windows 10. One type opens normally in a new tab. The other causes all my bookmarks and home page personalised settings to be lost. If Firefox is already open, the bad one complains that Firefox is already running. I know how to recover the lost bookmarks and settings. How can I make the bad ones open like good ones? If I try to remotely open a good one resident on my wife's computer, it behaves like a bad one but it opens normally on her computer (Win 10 laptop).

Hello All,

I just reset my password because I had forgotten it and I found out none of my other passwords are saved :(. In the description it said that data is encrypted and there MAY be some losses.. but is it possible that all is lost?

Thank you for support!

Firefox browser does not respond and does not work well and is always out of work I think the latest update has a problem because it caused it to stop working for the first time, and I deleted and re-downloaded it

Hello!

Ever since I reinstalled firefox again, and it updated to 113 version, I can't see videos in full screen. I click on full screen, but there is an edge around the sides and bottom, and i can see the browser background. I don't know what to do. I tried with about:config option but then my taskbar was visible. my browser never had these issues before. Should I just wait for a new update? This happened after i installed it again after uninstalling, because I thought I needed to uninstall US version to get the UK version again.

If you can, I'd be very thankful.

Hi, I disabled several options in about:config, and a feature previously disappeared. When I pressed the scroll button in the diamond, it opened a tag and automatically navigated to it. Also, when there was a previously open page, and I open any bookmark (tags), the selected page opens in a new window, I want it. Please help me.