I-Firefox Isithangami Sokwesekwa

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Before installing FF 96 today, I looked at the description of the changes here:

https://www.mozilla.org/en-US/firefox/96.0/releasenotes/

That seemed straightforward: nothing that would change the browser UI.

But when I upgraded, I found that in fact there were changes to the margins and borders of the .tab-background class in browser.css, which took some time to debug and to counteract with my userChrome.css. Not the end of the world, but if I had known, I would have held off the upgrade for a few days so I could work out the userChrome changes at my leisure.

Is there a way that I can see a fuller changelog in future before taking an upgrade, so I know what the impact is likely to be?

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks

Email me at [email]@Hotmail.com.

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I import it, none of my old stuff shows in Firefox. It also stalls on files and says the names are too long. This is all complicated by the fact that I am almost blind. I am desperate for help as most of my site passwords were generated by firefox so I don't have a single clue what they are. Bookmarks are all gone. I'm literally crying. Please help.

Things I've already tried: Import old data by copy/paste method. Repeatedly. Replace sqite files for passwords, sessions, etc.

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

When i click on the firefox icon in linux apps on my chromebook, firefox does not start. When I try to re-install from terminal, it says it is already installed.

I have lost all of my old firefox data (bookmarks, shortcuts, etc.) I think I downloaded a newer version of firefox by mistake. I have followed all the Firefox Help information to try and retrieve the data, but nothing works. I have tried each profile listed on the profile management page: not a single profile has my missing data. I created a new profile, that didn't work. I restarted my computer, that didn't work. I am using a Dell desktop computer with Windows 10, or possibly 11. Can you help, please?

thank you, anne

I downloaded Firefox on my Chromebook using the instructions found here: https://support.mozilla.org/en-US/kb/run-firefox-chromeos However, I have not been able to update it since. It says updates are disabled in Firefox itself, and I have not been able to fine what files I need to update via Terminal to get the most current version. (I have been able to update other files through Terminal). Can someone please point me in the direction of how to update Firefox if installed in the manner described in the link?

I need to transfer saved logins from Firefox on a soon to be retired laptop to Firefox on a new laptop. New laptop has a few logins created while setting it up than I copied manually knowing that when I import from the old laptop with many logins, the few on the new laptop will be overwritten. My problem is that Firefox can export logins into a logins.csv file but it seems can only import from a Microsoft browser. Is copying the key4.db and logins.json from the old to the new the only correct way to do this? The old laptops logins.json file has a recent date but the key4.db has a 2018 date even though some new logins were saved last month. Do I only need to copy the logins.json file?

I inadvertently (Stupidly!) deleted all web browsers on my spare computer. I re-installed Firefox on that computer but still cannot get web access. What can I do?

Awhile back [the question was asked], however the 'solution' is not what we are after here.

Once upon a time, there was a table with the Firefox downloads. And in previous versions. That is what I am looking for. I do not care, repeat, do not care, about the form input selecting 'latest' platform, etc.

Assuming also there is a method of downloading offline installers using tools like wget.

Thank you...

I recently update my MacBook to MacOS Big Sur 11.6.3 and realized several of my apps were deleted, including Firefox. I tried to redownload Firefox via Safari but the download fails. I've tried restarting my computer and redownloading but I get the same issue.

I am about to have my hard drive changed I cannot remember how I setup Firefox on my PC and AOL email access through Firefox. What do I need to do before and after the change? Do I need to copy my email records from AOL? I am not computer literate and need step by step help.

I added the Mozilla VPN but that wouldn't communicate with my printer. So out of frustration, I uninstalled firefox all together. I then went to the mozilla site (on Edge) and downloaded the app. It completed the installation but when the browser opens it doesn't do anything. I can't move around or open any sites. It's just frozen on New Tab and nothing works. I can't even sign in - I can click on the sign in button but it doesn't do anything.

When I tried downloading the app from chrome, I got the attached text box and the same general result. Firefox opened but didn't work.

I've spent hours today trying to just get the regular browser working (forget about the VPN) and I'm frustrated. I have yet to find a way to call a support desk who can help me in "real time".

Thank you to anyone who can solve this for me and get me back to working in Firefox again (and able to print). Katie

Dear TS, Friday January 28th 2022 Firefox updated my Win 10 PC to version 96.0.3 and wiped out everything from the previous Firefox version. No bookmarks, History, or add ons, everything is gone! How do we get everything back? I have a recent backup using Acronis on an external drive and even copies of old profiles from 2016. If the data can't be retrieved I'm thinking the only option is to remove Firefox and attempt restoring it from the Acronis backup. Sincerely, Robert.