Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (funda kabanzi)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

Asked by MSRigg 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Netflix and Hulu still don't play.

Despite all the topics on this matter, my Firefox still does not play netflix and hulu. Do I have to go to a chromium browser? I prefer Firefox, but not enough to stay … (funda kabanzi)

Despite all the topics on this matter, my Firefox still does not play netflix and hulu. Do I have to go to a chromium browser? I prefer Firefox, but not enough to stay if I cannot stream on it.

Thanks!

Asked by birrellwalsh 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Missing Bookmarks Bar after Import

I opened up Mozilla and noticed that my bookmarks bar was empty and can't figure out why my bookmarks are "gone" (but still registered by Firefox), or how to put them bac… (funda kabanzi)

I opened up Mozilla and noticed that my bookmarks bar was empty and can't figure out why my bookmarks are "gone" (but still registered by Firefox), or how to put them back into my bookmarks bar. The only thing I can think of that might have caused this is that I accidentally clicked on the "Import bookmarks" button at some point during the last time I was using Firefox, but I'm not sure if that would cause my bookmarks to disappear.

Is there any way to restore my bookmarks bar?

Asked by BDF 1 unyaka odlule

Answered by Zian 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox running very slow except in troubleshoot mode

I have Windows 10. Since the last update Firefox has been running very slowly, and scrolling is nearly impossible. I have done everything suggested in troubleshooting i… (funda kabanzi)

I have Windows 10. Since the last update Firefox has been running very slowly, and scrolling is nearly impossible. I have done everything suggested in troubleshooting including refreshing and and eliminating startup cache. Still Firefox will only run normally in troubleshoot mode. This is true on my desktop in my office. My laptop at home won't scroll in PDF using the up and down buttons but will still do so with the mouse. Other than that, it still runs at the normal speed. At my office I'm using version 96.0.1 (64 bit); I'm not at home to check my laptop.

Asked by clawoffice 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

tumblr is broken on Firefox

For several days now, tumblr hasn't been working properly on Firefox. The number that pops up to show how any new notifications I've gotten is frozen at 23. I don't get n… (funda kabanzi)

For several days now, tumblr hasn't been working properly on Firefox. The number that pops up to show how any new notifications I've gotten is frozen at 23. I don't get notifications if I get a new ask or to say how many new posts are on the dashboard. I can receive new asks but I cannot answer them and I cannot send them myself. I can receive direct messages, but I can't send them. I've cleared my cache/cookies. I've ended and started several new sessions. I've turned off XKit, Privacy Badger, HTTPS Everywhere, and uBlock Origin. None of that has fixed the problem. These issues are only happening on Firefox. I logged in on Microsoft Edge and tumblr worked just fine.

Asked by t.elspeth.williams 1 unyaka odlule

Last reply by t.elspeth.williams 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox keeps crashing upon watching Twitch, YouTube, or browsing Reddit

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it whe… (funda kabanzi)

Hi, I'm very lost as to why Firefox has suddenly starting crashing on me very frequently over the past 3 or so days, after Firefox's latest update. I first noticed it when I tried watching streams on Twitch, then I also noticed it on YouTube, and then when casually browsing Reddit. I've gone through all the troubleshooting steps:

  • I've made sure Windows is up to date
  • Firefox is up to date
  • My drivers are all up to date
  • There are no viruses/malware/any issues with my firewall settings and computer security, I've tested and checked everything
  • The crashes DO still happen in Troubleshooting Mode
  • I've checked my RAM using Windows Memory Diagnostic for errors and there are none
  • I've refreshed Firefox, I've cleared my cache, I've done an entire clean uninstall and reinstall of Firefox
  • I'm able to watch streams, videos, and browse Reddit just fine on my other devices and on Google Chrome. This is only an issue I'm encountering with Firefox, which is super disappointing because I've never had a single issue in the past several years I've been using it as my browser ):

I've submitted so many crash reports because it's been crashing so often, but here's the Report ID of the most recent: bp-0b0dac91-ec69-4c9e-a8c0-a622b0220116

I'm so confused and have no idea why this is happening. Any help at all would be greatly appreciated. Thanks!

Asked by BumbleBreeBee 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Secure connection failed

Hello, i had microsoft edge since i bought my laptop which i usually get rid of instantly. But recently i started getting these errors especially trying to go to the T-mo… (funda kabanzi)

Hello, i had microsoft edge since i bought my laptop which i usually get rid of instantly. But recently i started getting these errors especially trying to go to the T-mobile website. The errors i'm getting are " Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR " . Any idea how to fix this?

Asked by kennyhaager 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Cannot login to Synchrony web site

I cannot login to the Synchrony web site to access my account using Firefox. Also When using my credit union website unable to access parts of the website to redeem cc … (funda kabanzi)

I cannot login to the Synchrony web site to access my account using Firefox.

Also

When using my credit union website unable to access parts of the website to redeem cc points.

In both instances was told to use Google Chrome.

Is there something wrong with Firefox or is the issue with the website and the way they code the application?

Thanks.

Asked by David Stuhr 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox keeps crashing

Hello, I hope this message finds you and the entire team as well as your loved ones safe and well. Yesterday after I restarted my computer, either firefox keeps crashing … (funda kabanzi)

Hello, I hope this message finds you and the entire team as well as your loved ones safe and well. Yesterday after I restarted my computer, either firefox keeps crashing or a signle tab will crash . Please find screengrab attached.

Thank you for your help and time.

Kind regards, Alexander Norton

Asked by norton.alexander 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

YouTube playlists' tracks skipping and reloading

The example playlist is at Black Sabbath Live Album "The End" - playlist. It plays only the first video that's landed at, the rest are re-loaded and skipped one after an… (funda kabanzi)

The example playlist is at Black Sabbath Live Album "The End" - playlist.

It plays only the first video that's landed at, the rest are re-loaded and skipped one after another.

My username is anonymized in the troubleshooting log.

Asked by scrutinizer1 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Forced to use Chrome

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I… (funda kabanzi)

I have encountered a frustrating situation on several websites for quite some time now. I have tried to find out what is wrong but haven't been able to get an answer so I hope someone here can help me.

When I am on certain websites I am unable, for example, to watch a video or log in on a site if I decide to make a purchase. For instance, I receive channel 6ABCnews which I can read with no problem but if I want to watch one of their videos I have to switch to Chrome before it will play. Or I can look at items for sale on shopDisney but if I decide to buy something, I can't sign in unless I use Chrome. There is another online store that will let me see certain things (such as the return policy or how to order online) but it won't let me see their products unless I switch to Chrome. One last example has to do with my local newspaper. I can read the entire digital edition but if I try to place an ad (without ever leaving the site) I have to use Chrome. I attempted to upload images of the ad order form as it should look (when I use Chrome) and how it looks when using Firefox. Unfortunately, the Chrome image wouldn't upload.

Any suggestions as to what might be causing this? And is there anything I can do about it? I refuse to make Chrome my default browser which would appear to be the easiest solution.

Thank you!

Asked by Muffers 5 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

I can't play videos on firefox

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message ap… (funda kabanzi)

I'm having problems with playing some videos on youtube, facebook etc. For example in youtube the video never stop to load and after some minutes the following message appears :"if playback doesn't begin shortly try restarting your device". In other browser such as edge and Chrome the video works without problem. I have the last version, 96.0.1, 64 bit edition. I'm using a Dell Laptop, with Windows 11 Pro version 21H2 OS Build 22000.434.

I already done the following steps but the problem still exist:

-Update Firefox -Turn Off Hardware Acceleration -Disable Firefox Extensions -Delete Browser Cache and Cookies -Allow Autoplay on Firefox -Allow Cookies, History, and Pop-ups -Refresh Firefox -upgrade graphics driver -unistall and reinstall firefox -create a new firefox profile

How can I solve the problem?

Best Regards

Asked by giacomo.pagliai 1 unyaka odlule

Last reply by giacomo.pagliai 1 unyaka odlule

  • Okugcinwe kunqolobane

dark mode after update

i just noticed the other day that everything is now in dark mode youtube/google etc.. i want to keep my theme with a dark upper portion but want the screen to be white ag… (funda kabanzi)

i just noticed the other day that everything is now in dark mode youtube/google etc.. i want to keep my theme with a dark upper portion but want the screen to be white again.the only temporary fix is to chage the them to all white. this is anoying me is there a way to get this forced dark screen back to what it was or to revert to a previous version of firefox? any help would be great! i did several searches to no avail. thank you!

Asked by penzes102 1 unyaka odlule

Last reply by ofreeman 1 unyaka odlule

  • Okugcinwe kunqolobane

Settings on per-site basis

Is there any way to enable/disable the "Allow pages to choose their own fonts, instead of your selections above" setting on a per-site basis? Thanks. … (funda kabanzi)

Is there any way to enable/disable the "Allow pages to choose their own fonts, instead of your selections above" setting on a per-site basis? Thanks.

Asked by Oli 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Everytime I want to enter Gmail I have to refresh. What's going on?

Message I get is "Secure connection failed". I go to help-->troubleshoot-->refresh. It usually works once then next time it is the same. I've tried troubleshoot-… (funda kabanzi)

Message I get is "Secure connection failed". I go to help-->troubleshoot-->refresh. It usually works once then next time it is the same. I've tried troubleshoot-->troubleshoot but that doesn't help either, I end up refreshing and then back to square one. Appreciate your help to a non-techie.

Asked by cornellgrad65 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

space bar moves cursor to front of sentence

I prefer Firefox browser on my computer - currently using 96.0.1 a month or so ago, when logged in to godaddy email workspace, the subject line cursor won't stay in pla… (funda kabanzi)

I prefer Firefox browser on my computer - currently using 96.0.1

 a month or so ago, when logged in to godaddy email workspace, the subject line cursor won't stay in place.

I'll type a word then space resulting in the cursor jumping to the front of the line of text. Sometimes it jumps after the first letter but always with the space bar and only in the subject line of this website.

If I type a word in the subject line, then space, the cursor moves to the front of the line of text... if I continue typing there and use the space bar the cursor doesn't jump. But if I move the cursor behind the first word and space, type another word and space it jumps again.

I worked with godaddy on the issue... after troubleshooting various browsers (this only happens when using Firefox) and other things they asked me to do they point the finger at Firefox. I hope this can be figured out, I do not want to use Chrome for email. thanks!

Asked by revpolymer 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule