I-Firefox Community Forum

Hello Mozilla Support Team, I am experiencing an issue with our web-based fleet tracking platform ([https://gpscompany.ae) on Firefox Desktop. When accessing the live tracking dashboard, real-time telemetry data (such as vehicle temperature and location updates) sent over WebSockets fails to update or disconnects frequently after a few minutes of inactivity. Here are the details of the issue: 1. The WebSocket connection opens successfully initially, but stops receiving live data payloads after some time or when switching tabs. 2. The same application works without any issues on Chromium-based browsers, maintaining a stable real-time connection. 3. Clearing cache/cookies and running Firefox in Troubleshoot Mode (with add-ons disabled) did not resolve the issue. Is there a specific Firefox setting (such as Network/WebSocket timeout limits or Enhanced Tracking Protection settings) that might be throttling or dropping long-lived WebSocket connections in the background? Any guidance or troubleshooting steps would be greatly appreciated. Thank you!

When trying to install Firefox mobile the installation code is being sent to ***@protonmsil.com instead of ***@protonmail.com. Thanks, Bill

• Moderator's note: emails redacted

How to minimize the topmost bar in Firefox?

By "topmost bar", I mean the bar containing, from left to right:

- Any open tabs - "+" (Open a new tab) - Down arrowhead (like a "V") - Empty space - Minus sign - Sign for 2 pages - "X"

The height of this bar is 2 cm !!

Thanks

Hello,

For some reason, when I try to sync all my stuff from my desktop Win 11 firefox/duckduckgo system, to my new Win 11 laptop, the only option I can get is to sync with a mobile device.

I had no trouble doing this some months ago with another laptop, but this time I cannot find how to do this after trying for over an hour . . . . . .

Has anything been changed that won't allow syncing with another 'big' device, please?

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after some updates, drag & drop is not working.

The version of Jira at my office is not changed for years(v8.12.1#812002-sha1:7c28d59) and drag & drop is working via Chrome, Edge and etc.

Firefox version: 153.0.4 / Windows 11 25H2 26200.9168

Attached are images showing the performance settings and the active extensions in case any of them proves to be responsible for the problem.

Yesterday I noticed a horizontal screen tear when scrolling down through sites like X(Twitter), YouTube, GMail, Reddit etc. I immediately checked my performance options and they were deselected. I activated them again, but this did not solve the problem, I also tried to active some layers in about:config but those were already activated. Checked Nvidia settings too, vsync is on, Edge is not affected, Chrome is not affected, even installed Waterfox to see if only Firefox-based browsers are affected, but that one was OK too.

Last resort was to refresh the Firefox installation from the uninstall utility. After the refresh and all settings/extensions got auto-reinstalled, the screen tear got fixed. I left the PC running over night and when I accessed Firefox again this morning, the screen tear problem was back. However, now, the performance options are disabled, and if I try to enable them and restart Firefox, the options get disabled again.

Would really appreciate it if anyone could provide a solution that does not involve refreshing Firefox daily.

You installed without my permission the Microsoft web app. That is spyware that has cost you this user. I will uninstall Firefox, tell everyone I know what you 'security-minded' liars are really doing to us. I belong to a gaming club with hundreds of members and by tonight they will all know not to trust Firefox. You really have some nerve teaming up with that nasty organization. Before this day is out all my contacts on all my social media sites will know what you are doing. I have a $3,000 rig that you jeopardized.

I have been using your browsers for years. No longer. Any time I can bad mouth you I will. You can take that to the bank.

My Firefox created a new profile and reset everything. I was able to go back and locate my bookmarks and restore them, but my menu bar is reset, my history and saved passwords etc are all gone.

I can't download some pdfs, notably my bank statements. I CAN download some pdfs. Eg, I can download my car manual (although it's a process of downloading it to my Google Drive). However, trying to download my bank statements, Firefox gives me no options at all, and, indeed, I get an error message. Yet I CAN download my bank statements using Google Chrome! I've carefully checked all my Firefox settings, but nothing seems to address this problem. I've spoken to my bank, and they don't know why I can't download them either. When I try to download the statements, I get a screen saying it can't give me a 'Preview' (see attached screenshot), but there's a 'Download button. When I click that I get a white screen with the 'error' message:

"No API key found in request. request_id: d52e0732a3d10a75b1ec58534845c15c"

(2nd attached screenshot.)

I have asked about this before on this forum, but to no avail.

This morning I was able to access the website of: https://www.alexander-wallasch.de/ Now, ONE HOUR later I no longer can. You are doing this not for the first time, it happens regularly with websites that do not conform to what you would consider Mainstream! THis is not the sites fault. YOU ARE CENSORING ON PURPOSE: IF YOU WOULD NOT; YOU COULD SIMPLY ADD A BUTTON for every site THAT ALLOWS USERS TO OVERRIDE YOUR OPINIONS: WHY IS THAT NOT HAPPENBING? Why can the user not override your decision? Has anyone ever asked you for "help" like that?

I would like to know whether this is a normal process that happens when using firefox browser or has my version of the app been compromised? Or should I allow this to be accessed?

Why the h377 did firefox change the screen shot tool by removing it from the address bar AND delete the center search bar, along with changing the location of all my recent web visit from the along the bottom of the screen? This is annoying and unhelpful to pc users, I need these functions back like they were in order to us your site on my pc. I donot and will never use firefox on my phone. If these functions are gone, then I will have leave as well. Either that or remove the update from my pc and cease ALL further updates.

Using Mozilla as my browser, I print from my Lenovo laptop to my HP Office Jet 8025e printer. The headers and footers have disappeared. The "print Header/Footer" is checked in the printer settings, but they do NOT print. This change has occurred during the last couple of weeks, perhaps as the result of an update. It seems that checking or unchecking that box makes no difference now. Same result regards...no Headers or Footers. Please advise.

I use a paid for subscription to Gemini AI. It often creates "visuals" for me apparently using JSON code. These do not show up at all. Moreover, the buttoms and other UI controls do not display well in Firefox. Is there a way to fix this?

When I have video playing in Firefox's PIP window (ex: YT) and when I enter full-screen mode in browser, the windows 11 taskbar does not disappear.

It works normally when there is no PIP window.

I have uploaded pictures of: - Not full-screen and with PIP window - Full-screen and with PIP window - Full-screen and without PIP window

OS: Windows 11 23H2 Firefox: Version 152.0.4 (64-bit)

I discovered tab grouping and find it moderately useful. There was an update, now I cannot group and tabs. They simply will not. Spent a few hours with ChatGPT trying a range of things. Al settings are right for tag grouping, but it simply does not happen.

Please help to Dismiss the 'Stuck" Amazon icon on the main search page!

I can't dismiss it !

Please see the yellow highlighted circle with an arrow pointing to the Amazon icon.

Thanks!!

David