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Firefox displays blank pages

Hello all, Although I have just updated Firefox to the last version hoping that the problem might be solved, after using the browser for a while and I google searching so… (funda kabanzi)

Hello all,

Although I have just updated Firefox to the last version hoping that the problem might be solved, after using the browser for a while and I google searching something, I get a blank page that does not load. Accessing other websites (bookmarked pages) might work sometimes though, but accessing the home page (google, google translate) just displays a blank page, no error message. I have started Mozilla in safe mode (troubleshooting mode) and the problem persists.

I have already deleted cookies, created a new profile, and reinstalled Mozilla and nothing seemed to work. The behavior is rather unpredictable and odd as I could not identify a pattern for the instances it happens. Exiting the browser and restarting it seems to solve the problem for the moment and then the behavior reoccurs. Also, sometimes after getting blank pages, taking a break or just using other browsers the problem is solved by itself temporarily. This does not happen when accessing Microsoft Edge.

Asked by anca.suciu 10 izinyanga ezidlule

Last reply by anca.suciu 10 izinyanga ezidlule

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WHY FIREFOX RE-SETTING MY DEFAULTS WHEN I MAKE IT MY DEFAULT BROWSER, IT IS TAMPERING WITH MY EMAIL, MY PDF ..

I don'tr know what this would fall under. So I chose other I cannot use this browser anymore. At first I thought it was web root, because on the options page it said, "th… (funda kabanzi)

I don'tr know what this would fall under. So I chose other

I cannot use this browser anymore. At first I thought it was web root, because on the options page it said, "this browser is run by this organiztion" or some such crap. and if I click on it, it said webroot.

I CONTROL THIS, I AM THE ORGANIZATION. SO I GOT RID OF WEBROOT.

Once again, when i made FIREFOX THE DEFAULT, IT CHANGES ,MY OTHER DEFAULTS. THIS IS A NIGHTMARE, I DON'T KNOW OF ANYONE WHO WOULD USE A BROWSER THAT DOES THAT. iT CHANGES MY PDF FILES INTO LITTLE ICONS OF FIREFOX AND IT DOESN'T GO TO MY EMAIL WHEN I CLICK AN EMAIL LINK IT GOES TO A BOX. I NEVER SET A THING TO DO THAT. I LOOKED ALL OVER THE SETTINGS, AND I CAN'T TELL WHAT IN THE WORLD WOULD CAUSE IT TO DO THAT. I JUST END UP HAVING TO USE CHROME, WHICH IS LIKE TELLING THE WORLD WHAT YOU ARE DOING; SHAME ON YOU FIREFOX, THIS IS A SCREWY AND VERY BAD THING.

Asked by GINAHERE 1 unyaka odlule

Last reply by Chris Ilias 1 unyaka odlule

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Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (funda kabanzi)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Asked by ronsuwa345 1 unyaka odlule

Answered by ronsuwa345 1 unyaka odlule

  • Okugcinwe kunqolobane

Error message: A copy of Firefox is already open. But no other copy is open.

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below. cd ~/Libr… (funda kabanzi)

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below.

cd ~/Library/Application\ Support/Firefox/Profiles/
ls -l

drwx------@ 41 abababab staff 1312 Jan 15 13:38 0kr25gzy.default-release drwx------@ 71 abababab staff 2272 Jan 15 13:20 8638osoq.default-1513387167461 drwx------@ 37 abababab staff 1184 Jan 16 13:57 k8u9jknd.default-release-1

I use Firefox as my business email and all was working fine until I upgraded Firefox using my Safari browser and created another login profile based on my personal email. That's when the error 'a copy is already open' began. To solve it, I did the above and had two profiles a 'default' and a 'default-release'. I believe I deleted the 'default', and the problem remained. Then I tried a reinstall, and I suppose that's the 'default-release-1' profile, but I really have no idea. The problem for me is that I need to import bookmarks, the business email account linked to Firefox and Host Gator, and all my LinkedIn, MailerLite stuff. I do not want to lose all this and just do a clean reinstall. However, now because I can't open any version of Firefox, I have no way to access the business emails, etc, so I can't recover the Firefox account linked to this business email and get all this stuff back. And I don't know which of the above three profiles I need to delete to get it all working again. Please help!!!

Asked by skskknox 1 unyaka odlule

Last reply by manuscripts 1 unyaka odlule

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Customizing headers and footers for printing.

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this.… (funda kabanzi)

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this. I don't know if it was a recent update or what but I am using Windows 10 Home. Please help so I don't have to find a new browser.

Asked by themills98 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

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Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (funda kabanzi)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 6 izinyanga ezidlule

Answered by conrad 6 izinyanga ezidlule

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Firefox 9 - 12 not loading any websites or webpages. Versions lower then the ones I just said work perfectly.

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefo… (funda kabanzi)

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefox 9 - 12 is not loading any websites or webpages. It crashes instantly upon opening them. Versions lower then firefox 9 - 12 work flawlessly. Probably nobody will answer this but it is really important for my VM.

Asked by Owen 5 izinyanga ezidlule

Answered by cor-el 5 izinyanga ezidlule

PASSWORD MANGER

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 … (funda kabanzi)

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Asked by The Boss 1 inyanga edlule

Last reply by FredMcD 1 inyanga edlule

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Desk… (funda kabanzi)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 1 inyanga edlule

Last reply by Terry 4 emasontweni adlule

OneDrive photos not loading

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank.… (funda kabanzi)

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank. Screenshot attached.

This is working fine on Google Chrome, but I would prefer not to use chrome for privacy reasons.

Can anyone help me with this?

Regards, Harrison

Asked by h.bade93 1 inyanga edlule

Last reply by cor-el 1 isonto elidlule

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Why isn't DuckDuckGo, Startpage, Searx, etc. Default search engine?

Hello SUMO Team! I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manua… (funda kabanzi)

Hello SUMO Team!

  I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manually add Startpage and others... 

 It just hurts me how a privacy browser has the Google search engine as default after all, most people come to Firefox for privacy and Google is the opposite. Maybe one of the developers can change that?

Thank you so much for trying to help me and Stay Safe!

Asked by Tommy 2 iminyaka edlule

Answered by McCoy 2 iminyaka edlule

  • Okugcinwe kunqolobane

I need to move the FF profile from a laptop to another but FF's been unresponsive for almost a week

I need to transfer my FF profile from a Sony to Lenovo. The hardest challenge should be moving from a Win 7 to a Win 10, but I'm not really worried about that. The huge p… (funda kabanzi)

I need to transfer my FF profile from a Sony to Lenovo. The hardest challenge should be moving from a Win 7 to a Win 10, but I'm not really worried about that. The huge problem is that for almost a week FF stopped pushing web notifications of any sort of any of the platforms I've authorized. Important (?) note: randomly a couple days ago the notifications started working for no reason, I wasn't doing anything in specific, just working. I took screenshots to see if the debugging - runtime: about:debugging#/runtime/this-firefox#serviceworkers and saw changes here and there but nothing that could shed light as to why this happened. Example: if the notifications working were all running or stopped but saying fetching or not fetching.. there weren't coincidences that IO could find anyway. I shut down the laptop, the next day the notifications were gone again and have been gone ever since. I think yesterday or the day before I downloaded FF again and ran it, but I don't think that did anything. I didn't uninstall it, I wasn't sure if doing so could worsen the problem in such a way I wasn't gonna be able to open FF at all. I know nothing about computers, any suggestion would be appreciated. I don't dare to move nor transfer anything to the new laptop afraid to keep having the same problem or worse in there too, not to mention I'm not familiar with it so I might have an ever harder time finding a work-around that could make something that doesn't work, work. My doubt is: whatever it is that is causing this defect, if I transfer this profile to the new laptop, will it continue to happen in there as well? Is it possible it's something wrong within the profile itself and if so what can I do to transfer all this data to the new laptop? I really need his profile. Is there anything I can do to know where this problem is coming from? Am I causing the problem unwillingly, but most importantly, will this keep happening in the Lenovo? Is there any way to troubleshoot this specific issue to make sure wtv it is, won't be transferred within the profile to the new laptop so it won't fail in there as well? Please let me know if you need more information, any tips would be appreciated

Asked by intr0uble 1 unyaka odlule

Last reply by intr0uble 1 unyaka odlule

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Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (funda kabanzi)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 1 unyaka odlule

Last reply by dravafox 1 unyaka odlule

  • Okugcinwe kunqolobane

FF84 crashes permanently after update

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried… (funda kabanzi)

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried re installation - no effect I have run FF from a differen Account - same problem I have startet FF in secure mode - same problem

I have found the dump files at AppData\Local\CrashDumps but as FF does not run, I have no idea how to analyze it.

I am in despair and soon so far that I switch to Crome...

Has anyone any idea? Thanks, magu

Asked by magicurmel 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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How to set Tabs below address bar Firefox 89

I would like to set the tabs to display below the address bar in Firefox 89 64bit. I believe the setting is in about:config but I can't find it. Firefox does this ever… (funda kabanzi)

I would like to set the tabs to display below the address bar in Firefox 89 64bit. I believe the setting is in about:config but I can't find it. Firefox does this every so often and I wish they would just have a button to say tabs on top, or tabs below address bar.

Asked by chip4343 1 unyaka odlule

Last reply by Chris Ilias 1 unyaka odlule

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Consistent "Trouble find that site" Errors on Windows 11

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having tro… (funda kabanzi)

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

  1. I've performed a completely clean uninstall of Firefox and then reinstall
  2. Cleared all browser history/cache
  3. Removed all extensions
  4. Disabled IPv6, HTTPS Over DNS, No Proxy
  5. Ran through Firefox's troubleshooting
  6. Used Firefox Troubleshooting Mode in the Browser
  7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

  • Windows 11 21H2 2200.348
  • Network driver is the latest Win11 edition
  • Firefox 95

Asked by Justin 6 izinyanga ezidlule

Answered by Justin 6 izinyanga ezidlule

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Web photo files suddenly being saved as .AVIF files and I cannot change it

For the last 1-2 weeks FF has started saving web photo files as .AVIF files instead of whatever extension the photo actually is online. I cannot find anything in the set… (funda kabanzi)

For the last 1-2 weeks FF has started saving web photo files as .AVIF files instead of whatever extension the photo actually is online. I cannot find anything in the settings to change this. I am not sure if this was caused by an update, or something I did.

I am using Win 10 64, FF is version 95.0.2 (64-bit)

Anyone have any ideas on how to fix this? Thanks.

Asked by jefftech 6 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

Printed page date (foot note) incorrect.

Date: 10 May 2022 AusEST Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using In… (funda kabanzi)

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST


I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

Asked by Harauld 1 inyanga edlule

Last reply by Printers Shop 1 inyanga edlule