I-Firefox Community Forum

After a Windows 11 update my Firefox browser no longer has any audio. The sound is turned all the way up in the Sound Mixer and I have no Bluetooth devices connected. After it initially happened I connected my Bluetooth earbuds and it worked for a few minutes before it too lost audio.

I have audio on all my other applications.

I cannot get into my Paypal account because Mozilla Firefox is asking me to set up a passkey. I press Continue and it tells me to enter a PIN. I don't have a PIN set up that I know of. If I try one, it is wrong and says I have tried too many times. When I go to the Settings where I should set something up with Window Hello, it says it is not available. I just want to log into my Paypal account like I used to. How can I bypass all this stuff?

See above. Also, I can't get into this and most other websites except by turning of your Mozilla VPN. Please fix this or tell me how to do it.

Thanks much!

I'm using Firefox in Windows. I lost all of my bookmarks... never mind how, I think I can prevent it from happening again... and I'm trying to figure out whether there is a way to recover them.

Looking in the profile folder, I see three profiles. One is listed on the about:profiles page, and is identified as the default. The other two aren't listed there at all.

I need to select each of those other two and see whether my bookmarks can be recovered from them. But how. The about:profiles page has a button for creating a new profile, but not for adding an existing profile to the page. Either it's listed there or it's not.

It seems to me that I could create a new profile and make it the default folder, then quit Firefox and replace it with a copy of one of the profiles I want to investigate. However, I lost my bookmarks by doing something similar to that, so I'm wary of doing it again.

Can someone explain what is happening here--why there are three profiles in the default profile's folder but only one list listed, and why there's apparently no provision for making Firefox list the others?

Hello. When I open a new tab page, all 6 panels below keep scrolling right like their not loading correctly. I have tried everything to make this go away since it is very distracting. Any ideas of how to fix?

Again, on my Firefox Google screen everything changed from black letters on white to white letters on black. I've googled instructions on how to fix this, but nothing has worked.

On my Firefox Home Page, I selected two rows of PINNED shortcuts. Each time I open a webpage that webpage is added not only to the two selected rows of shortcuts, but "keeps" EVERY webpage selected after filling the two selected shortcut rows. It is not only annoying and inconvenient, but s l o w s work time to a crawl around these shortcuts ... few, if any, are helpful. If I want to re-entry an UNPINNED shortcuts, I go to history and select the one I want. WHEN is Fire Fox to solve this seemingly simple but annoying problem?

Hi all,

We are currently optimizing the frontend layout for our online store. On Chrome and Safari, the product catalog grids display perfectly, but on Firefox desktop, some card elements seem slightly misaligned when scaled down.

Here is the live site for testing: https://luxtoel.com

Does Firefox render CSS Grid/Flexbox gap properties differently in certain versions? Any advice on CSS prefixes or fixes for Firefox would be greatly appreciated!

Hi all,

We are currently optimizing the frontend layout for our online store. On Chrome and Safari, the product catalog grids display perfectly, but on Firefox desktop, some card elements seem slightly misaligned when scaled down.

Here is the live site for testing: https://luxtool.com

Does Firefox render CSS Grid/Flexbox gap properties differently in certain versions? Any advice on CSS prefixes or fixes for Firefox would be greatly appreciated!

the login never completes and there are messages at the bottom of the screen that it is waiting for various sites like ips.navigatorixa mail.com if I wait Firefox eventually times out with site not responding

Hi, I tried several times to install Firefox on a new PC. first time Firefox installed correctly, but as I wanted to have my profile copied, there were error message.

Scince then, each time I have deinstalled and reinstall Firefox it does not work correctly: During installation it still tell me that I do have older Firefox version and the installer will update this. After this it keeps telling me this:

Profil nicht vorhanden ( Profile not found) Ihr Profil "Firefox" kann nicht geladen werden. Es ist möglicherweise nicht vorhanden oder ein Zugriff ist nicht möglich. (Your “Firefox” profile cannot be loaded. It may not exist, or access is not possible.)

I would love to use Firefox, but at the moment I feel helpless.

Best regards, Sandra

Can you safely run Norton VPN (WireGuard) and Firefox VPN at the same time on the same Windows device. Is there any increased risk of routing collisions, adapter conflicts, DNS leaks, dropped connections, or other issues for using both.

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation.

Seems I wasted my money if I can't install it

Barry Drinkwater [redacted phone# from community support forum]

when loading up Google search or try to login to Youtube I get this message Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Error Code: PR_CONNECT_RESET_ERROR

Hello Mozilla Support,

I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me?

Thank you, Collyn Mosquito

I go to various websites, in this case https://go.valcom.com/EZ-GW1Rezipinstallationmanual (as well as other pages on this same site) and when I try to look at a manual or specs in pdf format, I get a blank screen and the URL looks like the go. and everything after the .com are grayed out. These work fine in Edge and Chrome. This also happens in Troubleshoot mode. No hardware or software changes on my desktop.