Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

third-party Translation Add-ons CAN NOT work on the "support.mozilla.org" site

When visiting the "support.mozilla.org site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site… (funda kabanzi)

When visiting the "support.mozilla.org site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site". I want to translate it on the same page rather than skipping into a new page. However, it can work on the "www.mozilla.org" site. When visiting on Chrome, there is not a problem. Is that site just privileged on Firefox ?

Asked by waste 1 usuku oludlule

Answered by TyDraniu 1 usuku oludlule

  • Kusonjululiwe

Waterfox Facebook Glitch

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per th… (funda kabanzi)

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per the attached screenshots, the newest post shows that it was put up 26 mins before I got the screenshot, the post prior to that one does not show how long it's been since it was made. This is only in Waterfox. Not a problem with Firefox, Chrome or Edge. Waterfox is my browser of choice for all social media, so this is particularly problematic. Thanks for any help in resolving this.

~ Bruce in Hawai'i

Asked by Bruce Wheeler 3 ezinsukwini ezidlule

Answered by jonzn4SUSE 3 ezinsukwini ezidlule

  • Kusonjululiwe

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wi… (funda kabanzi)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Asked by EmJay Dubbya 6 ezinsukwini ezidlule

Answered by EmJay Dubbya 3 ezinsukwini ezidlule

  • Kusonjululiwe

pages like nytimes.com and onepiecedle.net (wordle clone) break in 126

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background. In Pic1 you can see what the page is supposed to look lik… (funda kabanzi)

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background.

In Pic1 you can see what the page is supposed to look like, here opened in chrome

In Pic 2 you can see what it looks like in Firefox 126

I tested troubleshoot mode, private window, etp off, private window, hardware accel. on/off, nothing seems to work.

Asked by jan237 4 ezinsukwini ezidlule

Answered by jan237 3 ezinsukwini ezidlule

  • Kusonjululiwe

Google Sheets Cells Turn Black

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will com… (funda kabanzi)

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will come back but just briefly and back to black. Very annoying as these are shared sheets for my business with other employees. It's not happening in Vivaldi Browser or Edge. I hate Chrome so not even trying it there but guessing it's fine. Seems to just be Firefox all of a sudden. See pic. Help please as I have no clue what's causing this.

Asked by Keith Robinson 5 ezinsukwini ezidlule

Answered by Keith Robinson 4 ezinsukwini ezidlule

  • Kusonjululiwe

Missing Window?

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the … (funda kabanzi)

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the window, which I had been using for some time, was gone. The other window was still open, and firefox had not been closed. I thought I would just open it up by restoring recently closed window, but it was gone. I routinely clear my history, but even tabs that I just had open 5 minutes ago are missing from my history, like I never opened them in the first place. What is going on?

Asked by Carina Elliott 6 ezinsukwini ezidlule

Answered by jscher2000 - Support Volunteer 6 ezinsukwini ezidlule

  • Kusonjululiwe

Why does Firefox stay on the Linkedin page

I'm up to the most current version of Firefox 120.0.1 (64-bit) Windows 11 For this and the last versions over a couple of years whenever I go to; https://www.linkedin.… (funda kabanzi)

I'm up to the most current version of Firefox

120.0.1 (64-bit) Windows 11

For this and the last versions over a couple of years whenever I go to;

https://www.linkedin.com

Then try to go to any other page like https://nextdoor.com from a bookmark, it stays on linkedin.

If I enter the address by typing it in, it works.

Asked by Mr BO 5 izinyanga ezidlule

Answered by Mr BO 6 ezinsukwini ezidlule

  • Kusonjululiwe

"Failed to check for updates" et al

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v… (funda kabanzi)

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

Asked by xheavenlybodiesx 1 inyanga edlule

Answered by NoahSUMO 1 inyanga edlule

  • Kusonjululiwe

New computer problems

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan… (funda kabanzi)

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

Asked by Susan Gatewood 1 isonto elidlule

Answered by TyDraniu 1 isonto elidlule

  • Kusonjululiwe
  • Ikhiyiwe

How to export bookmarks from Mozilla Account

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to expor… (funda kabanzi)

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

Asked by Phil's Bookmarks 5 izinyanga ezidlule

Answered by cor-el 5 izinyanga ezidlule

  • Kusonjululiwe

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal?

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal? When I click "What's New" … (funda kabanzi)

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal?

When I click "What's New" in this modal (see Screenshot 1), it loads the release notes page for my current version (although it really should load the release notes page for the version it wants me to upgrade to, but that's another issue altogether), and inserts a bunch of tracking URI fragments onto the URL (see Screenshot 2).

Is there a way (in Settings, about:config, Windows Registry, etc.) to disable that fragment insertion?

Asked by Tyler 1 isonto elidlule

Answered by jscher2000 - Support Volunteer 1 isonto elidlule

  • Kusonjululiwe

how to remove the "how to set your home page" tab that opens every time

I use google as my default firefox home page on my HP laptop. recently a second tab opens at the same time. "how to set the home page" --I've tried closing it and resta… (funda kabanzi)

I use google as my default firefox home page on my HP laptop. recently a second tab opens at the same time. "how to set the home page" --I've tried closing it and restarting the laptop, but it continues to pop up every time I open firefox as a 2nd tab. I am/was happy with my homepage opening to google. How can I get rid of this second tab. thanks

Asked by mmzz02468 1 isonto elidlule

Answered by cor-el 1 isonto elidlule

  • Kusonjululiwe

White Bar over top of Firefox and address bar plus half of favorites bar

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use … (funda kabanzi)

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use the "functions" of buttons behind that. -> Please see attached Print screens Lower part of the Favorites-bar is visible and also works if he clicks on it - everything above not visible and does not work for clicking.

The problem only comes up from time to time maybe once or twice a week. When he minimizes Firefox the application behind is visible normally. when he maximizes it again, same problem still visible in Firefox. When he closes RDP Session and reconnects - the problem disappears. When he turns off the monitor where Firefox is visible - Firefox gets move over to the other monitor and the problem disappears.

I am not 100% sure if this is a Firefox problem or Remote Desktop Problem (or maybe an add-in problem). But until now it only happened on Firefox!

He is always on the last recent version of Firefox, we just updated today to the latest version again - but I can not say yet, if the problem would still exist on the latest version from today.

Asked by astrupler 1 inyanga edlule

Answered by zeroknight 1 inyanga edlule

  • Kusonjululiwe

After updating to 125.0.1, checking for updates fails.

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'fail… (funda kabanzi)

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

Asked by o.damen 1 inyanga edlule

Answered by o.damen 1 inyanga edlule

  • Kusonjululiwe

Firefox won't update

I keep getting notifications asking me to update firefox every couple of days. I download the update, it goes smoothly, the notification disappears, but it comes back in … (funda kabanzi)

I keep getting notifications asking me to update firefox every couple of days. I download the update, it goes smoothly, the notification disappears, but it comes back in a day or two. I also have my setting to supposedly do updates automatically, but that doesn't seem to be working. Please help!

Asked by tabatarcaraz 1 isonto elidlule

Answered by cor-el 1 isonto elidlule

  • Kusonjululiwe

Youtube Playback choppy / low frame rate in DEFAULT view only

Device: Surface Pro X SQ2 OS: Windows 11 Home for ARM (Up-to-date at time of writing) Firefox Version: 125.0.3 (AArch64 up-to-date at time of writing) I am having an is… (funda kabanzi)

Device: Surface Pro X SQ2 OS: Windows 11 Home for ARM (Up-to-date at time of writing) Firefox Version: 125.0.3 (AArch64 up-to-date at time of writing)

I am having an issue with Firefox and video playback, specifically on YouTube. When I play a video in default view mode, the playback is super choppy / low frame rate. When I change to theatre view or full screen, playback works perfectly.

I've tried incognito windows and troubleshooting mode with no improvement.

Microsoft Edge works fine.

Not sure where to go from here.

Asked by jconnmchugh 2 emasontweni adlule

Answered by zeroknight 2 emasontweni adlule

  • Kusonjululiwe
  • Ikhiyiwe

Firefox update error: Failed to check for updates.

Hello, When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually dow… (funda kabanzi)

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Asked by _dolphins 1 inyanga edlule

Answered by _dolphins 1 inyanga edlule