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Private Mode causing the Normal Mode to restore last session

This is happening near a year and I can't find a way to consistently replicate this issue but; While Private Mode is open, if I open the Normal Mode, visit some sites th… (funda kabanzi)

This is happening near a year and I can't find a way to consistently replicate this issue but;

While Private Mode is open, if I open the Normal Mode, visit some sites then close it, when I reopen the Normal Mode it is restoring the last session.

This wasn't happening when the Private Mode was separated, like umm, it wasn't have it's own icon at the Task Bar.

So far I tried setting these values to false in about:config browser.sessionstore.resume_from_crash toolkit.winRegisterApplicationRestart

but it doesn't help with this problem. It only works if the Firefox actually crashes or closed abruptly like powering off the PC. But doesn't stop it's restoring when done this way.

Asked by Party Bunnie 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

I accidentally installed malware and I can't find it anywhere, how do I remove it

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't reme… (funda kabanzi)

I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.

Asked by Sasha Madsen 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Tabs crashing an unusual amount of times in the last several weeks

To whomever this concerns, Paul from Mastodon said I should submit a ticket with my crash reports. 'Firefox has become unreliable at times in at least the last several … (funda kabanzi)

To whomever this concerns,

Paul from Mastodon said I should submit a ticket with my crash reports.

'Firefox has become unreliable at times in at least the last several weeks, I don't remember exactly how long. It gets to the point where any new tabs are non-functional, I have to restart the browser for Firefox to start working again.'

I recently submitted unsubmitted crash reports, I'm not a Mozilla dev, but I noticed a common theme is: "Quota manager shutdown timed out." A one-off crash was "IPC FatalError in the parent process!"

Here's my crash report id's:

  • bp-9291ac3b-dd78-4d93-829b-ae3f20240218
  • bp-39c08644-0905-4518-9fac-1068b0240218
  • bp-87b98b15-3ef7-4943-a4e5-3074e0240218
  • bp-f54527e8-b3cc-43c0-8267-026000240218
  • bp-45f66e51-03e7-4d5c-8328-43db30240218
  • bp-bbe53c10-725f-40e8-9b7c-680d0024020

Idk if this is helpful.

Idk if I'm the only one running into these issues, but if the average Joe was, I could see them abandoning Firefox due to these annoyances; so with your dwindling marketshare, I hope this is something you can resolve before it bothers too many people.

Best of luck~

Asked by leetNightshade 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

Transferring Firefox bookmarks from a dead Mac's hard drive

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6… (funda kabanzi)

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6.8) and Firefox 122.0.1. I have the iMac HDD plugged into a hot swap docking station. A search for places.sqlite on the old HD turns up nothing.

I have found answers for drilling down into Windows to find the appropriate files to transfer, but not for Mac. I didn't know Firefox Sync existed until now, and I don't know where to look for a profile on the hard drive. Suggestions?

Edit:

Ok, this is going to be a bigger problem that I thought. The laptop is my wife's old university-owned mac, and there's a whole "admin" layer of hidden and mixed-up folders. I need to go see the admins for help.

Thanks a lot anyway, though. I did learn a lot in the process :)

Asked by MichaelP 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Issue with video

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video. I t… (funda kabanzi)

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

Asked by Borislav Nikolov 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

window.gigya is undefined

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I… (funda kabanzi)

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

Asked by xabier1 3 izinyanga ezidlule

Last reply by Balázs Meskó 3 izinyanga ezidlule

Hotkeys not working on Firefox.

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I … (funda kabanzi)

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I decided to have a hot key combination to enter in order to obtain my desired options. For example, I want to allow new windows to open normally, I want to choose where files are saved, and I want to turn off Firefox's recommendations. The underlined hotkeys are, respectively, ALT+W, ALT+A, and ALT+R ALT+F. So rather than a bunch of scrolling and clicking, I could just type ALT+WARF, and get the options I want quickly.

However, pressing the hotkeys while in the settings does not seem to do anything. In particular, pressing ALT+WARF only succeeds in pressing the ALT+F, which opens the File menu. Pressing these keys without an ALT key sends them automatically to the search bar -- which is also not what I want. Pressing ALT+SHIFT focuses in on the checkbox -- but does not press it. For example, ALT+SHIFT+W focuses on the checkbox, but I still have to click SPACE after it to press it.

Is this a bug? If not, how can I make the underlined keys press the respective checkboxes?

Asked by asdf2 3 izinyanga ezidlule

Last reply by Balázs Meskó 3 izinyanga ezidlule

Firefox crashing daily

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d02… (funda kabanzi)

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d0240218. Any idea what is happening? What other information is needed?

Asked by pcwatson 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

Could not Copy and Paste a Bookmark

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this. I included a scr… (funda kabanzi)

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this.

I included a screen shot after closing and restarting Firefox and I was able to perform the copy and paste the Bookmark. I was trying to copy the Bookmark titled FDA approves Xolair to treat . . . to the Allergies folder but could not, again until after closing and restarting Firefox.

Asked by Wayne Carpenter 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Web pages not working

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been … (funda kabanzi)

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been having to resort to (gasp) Microsoft Edge quite often. Anyone seen this? Have any fixes? Thanks

Asked by Dunehunter 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Redirecting problem

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try: "The page isn't redirecting properly" I occasionally get … (funda kabanzi)

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try:

"The page isn't redirecting properly"

I occasionally get this message when opening Firefox, but a retry always works. Not when trying to get into my Ooma account. And yet it works without any problem on Safari. I would prefer to use Firefox.

Asked by mksfca 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

  • Ikhiyiwe

Cannot open attachement of PDF files

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page. My version of Firefox is 120.0.1 and has b… (funda kabanzi)

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page.

My version of Firefox is 120.0.1 and has been downloaded from the Mozilla website.

The problems occurs with all PDF file both local and from the internet.

The attachments are highlighted in blue in t he opened PDF file but cannot be opened. There is no way to click on the attachments.

Attached is a screen shot of one PDF file because I cannot attached the PDF file itself

Asked by berygan 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Scrolling is jittery in Firfox, but not other browsers

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command. When I do th… (funda kabanzi)

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

Asked by L M 3 izinyanga ezidlule

Last reply by TyDraniu 3 izinyanga ezidlule

Can't pin certain extensions?

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. T… (funda kabanzi)

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. That is, unless I were to refresh the site, then quickly move my mouse to the extensions menu, open it, and show the extension.

Asked by Elliot VanWormer 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule