• Kusonjululiwe

ALT-SHIFT-LEFT got remapped to 'select tab to the left' out of the blue

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There w… (funda kabanzi)

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There was already a key for that - CMD-ALT-LEFT. Which also works for the right, whereas ALT-SHIFT-RIGHT does nothin

Asked by fritzthecat4 12 amahora adlule

Answered by jscher2000 - Support Volunteer 9 amahora adlule

newest firefox update causes all tabs to crash all the time now

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it cont… (funda kabanzi)

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it continuously crashing over and over with no recovery. it is so bad that i had to go to microsoft edge just to report this problem, because i can not get firefox to open anything beyong my homepage without crashing the tabs. please email me at gnralee01@yahoo.com this is infuriating and i have to now use microsoft edge for my browsing because i can not use firefox until you fix this. i have uninstalled and reinstalled firefox 3 seperate times and i still get the same results. firefox worked great prior to the june 12th update.

Asked by gnralee011 8 amahora adlule

Last reply by gnralee011 5 amahora adlule

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (funda kabanzi)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 1 isonto elidlule

Last reply by wolfdad 5 amahora adlule

HTML files' extension changed during download

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management s… (funda kabanzi)

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Asked by JHSACHS 8 amahora adlule

Last reply by cor-el 5 amahora adlule

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (funda kabanzi)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 10 amahora adlule

Last reply by jscher2000 - Support Volunteer 6 amahora adlule

logged out of my home page everytime my laptop goes to sleep

i use Firefox as my browser, but AT&T Yahoo is my internet provider so I use a Yahoo home page and Yahoo mail. Last week they did an update, now every time my laptop … (funda kabanzi)

i use Firefox as my browser, but AT&T Yahoo is my internet provider so I use a Yahoo home page and Yahoo mail. Last week they did an update, now every time my laptop goes to sleep I have to re log into Myyahoo to get my mail and my home page. It also seems to log me out of some of my other forums and websites at the same time. I'm not sure how to fix this in settings so any help would be great.

Asked by Bruno 6 amahora adlule

Information regarding release schedule for month of July.

For the last few months Firefox has released a stable version and a matching ESR version for OS's that are no longer supported. Firefox stable version had a major monthl… (funda kabanzi)

For the last few months Firefox has released a stable version and a matching ESR version for OS's that are no longer supported. Firefox stable version had a major monthly release and a minor update as needed. For the next release scheduled in July I see a stable version of 128.0 with two matching ESR versions. I'm trying to understand the difference between the two ESR versions. The two versions advertised as ESRs are 128.0 + 115.13.

https://whattrainisitnow.com/calendar/

Thanks.

Asked by FfoxUser 9 amahora adlule

Last reply by jscher2000 - Support Volunteer 6 amahora adlule

Private Tabs disappearing automatically with no more setting to change it

I'm on Firefox 127.0 (42448) ios and all my private tabs were closed on update and now whenever I make a private tab it disappears after the app is closed or refreshes. I… (funda kabanzi)

I'm on Firefox 127.0 (42448) ios and all my private tabs were closed on update and now whenever I make a private tab it disappears after the app is closed or refreshes. It's kind of behaving like the setting where private tabs are closed automatically but when I looked in the privacy settings of firefox ios it's not there anymore. Does anyone else have this issue? I know theres an existing problem with tabs for firefox but I don't think this is exactly the same because my normal tabs are totally fine.

Asked by Zhong An 6 amahora adlule

Last reply by Zhong An 6 amahora adlule

How to sort and view history by date?

How to sort and view history by date in firefox? if we go to the history tab it automatically sorts by creating sections of , "today","yesterday" and then directly for "l… (funda kabanzi)

How to sort and view history by date in firefox? if we go to the history tab it automatically sorts by creating sections of , "today","yesterday" and then directly for "last 7 days" that too doesnt have the exact date. how can i exactly view the data of a particular date past yesterday?

Asked by varadraut19 13 amahora adlule

Last reply by cor-el 6 amahora adlule

  • Kusonjululiwe

The Page Isn't Redirecting Properly Error

Good Morning. I have been using Firefox for 20+ years. Last night it did an update overnight, and this morning I am getting "The Page Isn't Redirecting Properly" error … (funda kabanzi)

Good Morning. I have been using Firefox for 20+ years. Last night it did an update overnight, and this morning I am getting "The Page Isn't Redirecting Properly" error message on my business CRM site. This appears to be the only site having an issue. I have never had this error previously.

I tried all suggestions already including clearing cache/cookies, checking settings, delete history, troubleshoot mode and nothing. The site opens fine on Chrome and MS Edge.

Any additional help is appreciated, this is very frustrating.

Thank you.

Asked by soalivetoday 2 ezinsukwini ezidlule

Answered by soalivetoday 1 usuku oludlule

Mozilla Firefoz crashes multiple times after waking laptop from sleep

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet. Network con… (funda kabanzi)

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

Asked by Candlejack 1 isonto elidlule

Last reply by Candlejack 7 amahora adlule

Since last upate (version 127), Firefox cannot use an external sound card for its audio

I have 2 soundcards on my iMac, (OS Ventura 13.6.1) : one internal (iMac) and one for music production. (universal audio) Until the latest update (127), I could sel… (funda kabanzi)

I have 2 soundcards on my iMac, (OS Ventura 13.6.1) : one internal (iMac) and one for music production. (universal audio)

Until the latest update (127), I could select either one and I could hear the audio from Firefox. But... since the update, only the internal iMac audio card is working. Note that I don't have this problem with Safari nor Chrome and it used to work on Firefox until the last update.

Anyone has noticed that? 

Does anyone knows how to contact them and log this as a new bug?

Thanks all!  :)

Asked by yannickbisson 7 amahora adlule

  • Kusonjululiwe

Why Firefox labels Paypal as an unsafe site.

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ign… (funda kabanzi)

I've posted before but no answer as to why Firefox labels Paypal as an unsafe site. I don't know where to change settings to allow it without the warning. I've just ignored the warning and continued but it is annoying.

Asked by eckuemmel 2 izinyanga ezidlule

Answered by eckuemmel 2 izinyanga ezidlule

No audio when switching tabs

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), th… (funda kabanzi)

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), the audio will completely cut out. Sometimes it will start working on its own and other times I either have to force quite Firefox or completely restart my computer. When this happens, no other audio works on my computer. I have had a new motherboard, audio card, speakers all replaced under warranty. I've also re-installed Windows and it still keeps happening. Has anyone else experienced this? Can anyone recommend a solution?

Asked by jsheltz 7 amahora adlule

Windows Taskbar Not Appearing When Firefox is Maximized

Issue Summary: When using a maximized Firefox window with the Windows taskbar set to automatically hide, the taskbar sometimes fails to appear when moving the mouse curso… (funda kabanzi)

Issue Summary: When using a maximized Firefox window with the Windows taskbar set to automatically hide, the taskbar sometimes fails to appear when moving the mouse cursor to the bottom of the screen.

Steps to Reproduce:

  • Set the Windows taskbar to automatically hide.
  • Maximize the Firefox window.
  • Use Firefox normally and intermittently move the mouse cursor to the bottom of the screen.

Expected Behavior: The Windows taskbar should appear when the mouse cursor is moved to the bottom of the screen.

Actual Behavior: The taskbar does not appear consistently when the mouse cursor is moved to the bottom of the screen. This issue is specific to Firefox and occurs frequently, though not every time. The taskbar functions normally with other applications.

System Information:

  • Windows Version: Windows 10 Pro 22H2 x64
  • Firefox Version: Firefox 127.0 (but happens at least since 126.0)

Additional Notes:

  • The issue has been occurring for several weeks.
  • No specific pattern has been identified regarding when the taskbar fails to appear.
  • This issue significantly impacts the user experience as it disrupts workflow and navigation.

Steps Taken to Resolve:

  • Checked for and installed the latest Firefox updates.
  • Restarted Firefox and the computer.
  • Verified that the taskbar behaves normally with other applications.

Request: Please investigate and address this issue in a future update. Any guidance or interim solutions would be greatly appreciated.

Thank you for your attention to this matter.

Asked by mansle 8 amahora adlule

Site no longer streams

https://ktla.com/on-air/live-streaming/ Every other browser works fine. This one stopped dead on Win10 and Android9. It wont stream even in safe and my Android has no ad… (funda kabanzi)

https://ktla.com/on-air/live-streaming/

Every other browser works fine. This one stopped dead on Win10 and Android9. It wont stream even in safe and my Android has no add ons

Asked by MK 8 amahora adlule

Firefox opens "off screen"

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day af… (funda kabanzi)

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Asked by nab.layk 16 amahora adlule

Last reply by jscher2000 - Support Volunteer 9 amahora adlule

Having Firefox open reduces all download speeds, upload unaffected

I have the strangest problem. If Firefox is closed and I do a speedtest in another browser, download a file, or do other internet activity I'm getting about 200-250Mbps … (funda kabanzi)

I have the strangest problem. If Firefox is closed and I do a speedtest in another browser, download a file, or do other internet activity I'm getting about 200-250Mbps d/l and 100Mbps upload. As soon as I open Firefox, whether I load a page or not, the upload speed stays the same, however the download speed drops to about 25-50 Mbps. This only happens on one PC, the upload isn't affected, and resolves itself as soon as Firefox is closed. Here's what I have done without any change in this behaviour;

  • Rebooted
  • ipconfig /release /renew /flushdns
  • Removed and reinstalled the network adapter
  • Enabled, disabled windows auto tuning and tested (slower disabled)
  • Updated Windows
  • Refreshed Firefox
  • Uninstalled Firefox, deleted remaining folders from Appdata (Local, Low, Roaming) as well as the program file directories and "Mozilla" registry entries. Restarted and reinstalled. Issue immediately resumed when Firefox was open.

Also when connected to a VPN Firefox download speed increases to about 60Mbps and is consistent across other software. If I split tunnel another browser outside the VPN, it is still stuck at 60Mbps. If I close Firefox the speed increases.

This makes absolutely no sense to me, so I'm hoping someone can shed some light on this - but it does seem to be something Firefox is doing.

Thanks for any help anyone can provide.

Asked by Jay 1 usuku oludlule

Last reply by Jay 9 amahora adlule