A new pop-up box is preventing me from using a site I have been using regularly for several years

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference wheth… (funda kabanzi)

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference whether I select Resend or Cancel, the program just re-displays the pop-up trapping me in an endless loop. The only exit is to close the window and abort the process. I was able to complete the task without any problem using Edge instead so it appears to be a Firefox specific issue. I haven't consciously changed anything since last using the site successfully on 24 May. Any help/suggestions appreciated.

Asked by eregister 6 amahora adlule

Last reply by jscher2000 - Support Volunteer 4 imizuzu edlule

One site blank in Linux FF but not in Windows FF

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as… (funda kabanzi)

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as a blank white screen. Every other website I try on the Linux install works perfectly; it is only this one website which does not work.

There are no add-ons, no proxies, no security suites, nothing extra. I cleared all cookies and cache. Tried running FF in Protected Mode. Nothing seems to fix it.  There are no error messages displayed - just a blank white screen.

And, to make it worse, I am not particularly computer-literate, (I'm 82 years old...), so you will have to give me simple guidance if I need to get involved with deeper logging etc.

Asked by dmaxwell1 4 amahora adlule

Last reply by dmaxwell1 7 imizuzu edlule

Sky ID on my iPhone

I have received two emails from Sky regarding updating my Sky ID on my iPhone to enable continuing use of Yahoo emails. However, when I click on the link given there is a… (funda kabanzi)

I have received two emails from Sky regarding updating my Sky ID on my iPhone to enable continuing use of Yahoo emails. However, when I click on the link given there is a Google error message denying access owing to a violation of Terms of Service. This means I am unable to update and could have future problems with access to Yahoo emails on my iPhone. Can you help? Alan Warburton.

Asked by warburton-alan 5 amahora adlule

Last reply by jscher2000 - Support Volunteer 7 imizuzu edlule

Obscure canvas rendering issue

Hello, I have created a webpage with a canvas element that allows the user to draw an irregular path by pressing down the mouse, similar to the free drawing of a paint … (funda kabanzi)

Hello,

I have created a webpage with a canvas element that allows the user to draw an irregular path by pressing down the mouse, similar to the free drawing of a paint application. The issue is that the very first time that the user presses the mouse, the line stops abruptly, while the next times the lines are drawn correctly. The events seem to fire correctly and the page works fine at Chromium, so it seems to be a Firefox issue. You can find the html page below. I am curious, what could be the problem?

<meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Canvas</title> <style> #canvas { background-color: whitesmoke; border: solid 2px brown; } </style> <canvas id="canvas"></canvas> <script> function startDrawing(e) { isDrawing = true; context.beginPath(); context.moveTo(e.offsetX, e.offsetY); } function draw(e) { if (isDrawing) { context.lineTo(e.offsetX, e.offsetY); context.stroke(); } } function stopDrawing(e) { console.log("stopped drawing") isDrawing = false; } const canvas = document.getElementById('canvas'); const context = canvas.getContext('2d'); var isDrawing = false; canvas.width = 1000; canvas.height = 1000; context.strokeStyle = "#913d88"; context.lineWidth = 2; canvas.onmousedown = startDrawing; canvas.onmouseup = stopDrawing; canvas.onmousemove = draw; </script>

Asked by ngiatsog 4 amahora adlule

Last reply by jscher2000 - Support Volunteer 11 imizuzu edlule

Find in Page Not Working

The Find in Page feature is not working in my build of Firefox Nightly. Application Basics Name: Firefox Version: 128.0a1 Build ID: 20240602210803 Distribution ID: U… (funda kabanzi)

The Find in Page feature is not working in my build of Firefox Nightly. Application Basics


Name: Firefox Version: 128.0a1 Build ID: 20240602210803 Distribution ID: Update Channel: nightly User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0 OS: Windows_NT 10.0 22631 Launcher Process: Enabled Multiprocess Windows: 3/3 Fission Windows: 3/3 Enabled by default Remote Processes: 10 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 31.8 GB Disk Space Available: 685 GB Pointing Devices: Mouse

Asked by lauren.y.maples 20 imizuzu edlule

When first started, Firefox takes way too long to load any website

I'm hoping someone can help with a conundrum. A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and open… (funda kabanzi)

I'm hoping someone can help with a conundrum.

A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and opened it back up--it would take several minutes for Firefox to load any website (Google, Amazon, weather.com--anything). Once the first site loaded, it would load subsequent sites normally. Interestingly, it was only my default profile that was affected; if I used another profile or created a new one, websites would load within seconds of my starting Firefox.

I finally broke down and created a new default profile, imported my history/bookmarks/etc., reinstalled extensions, adjusted settings, etc. The new profile behaved nicely, loading the first website within a few seconds of Firefox starting. But over time, the load time has gradually increased to the point where it is now behaving just like the old profile: I load Firefox, I try to go to any website, and it takes several minutes for it to load.

Any ideas what's happening/what's the problem? Hoping someone out there has some wisdom and can help troubleshoot. Thanks!

Asked by pizzilla 15 amahora adlule

Last reply by TyDraniu 52 imizuzu edlule

Firefox running in -kiosk mode randomly freezes/becomes unresponsive from time to time

Hello everyone! I have a really nasty problem (for almost 3 years now) that I just can't get a handle on (and I don't know the root cause 100% either). Here's my situatio… (funda kabanzi)

Hello everyone! I have a really nasty problem (for almost 3 years now) that I just can't get a handle on (and I don't know the root cause 100% either). Here's my situation:

  • We have a self-check-in terminal (kiosk) that is used in hotels
  • The terminal runs a web app in FF full-screen kiosk mode (-kiosk flag)
  • 99% of the time everything works fine and without any problems
  • Sometimes though, the problem occurs that the entire browser content no longer responds to touch events
  • My app continues to run, we see the visual feedback from the touch monitor, but Firefox no longer responds to anything
  • If you connect via AnyDesk (our remote maintenance tool), you can click with the mouse
  • Even the DevTools don't respond to touch interactions
  • As I said, everything is fine via mouse interaction (remote)

What I have already tried:

  • Disable hardware acceleration
  • Browser restart every day at 4:00AM (so far so good, but it still happens sometimes in between of these restart windows)
  • Set the widget.windows.window_occlusion_tracking.enabled to "disabled" - I read that the problem could be related to that

Does anyone know the problem and can help me? It's really critical for our business, as the guest cannot interact with the device and only a browser restart helps.

One more thing: I saw today that a second Firefox.exe process was running. After killing it, it worked again. What kind of process could it be that is affecting the main app so much?

THANK YOU

Asked by ronald.bluethl 7 amahora adlule

stop video autoplay

the only autoplay setting i can find is under privacy and security. the page shows DEFAULT FOR ALL WEBSITES: Block Audio and Video, but videos still open and play. the pa… (funda kabanzi)

the only autoplay setting i can find is under privacy and security. the page shows DEFAULT FOR ALL WEBSITES: Block Audio and Video, but videos still open and play. the page does not retain the change when i select the button REMOVE ALL WEBSITES. this problem has not been happening for years. it may have begun about six months ago. thank you for your time

Asked by ekworks 1 ihora elidlule

How can the update nagging pop-up be permanently and completely disabled?

This pops up every few hours. Sometimes it pops up invisible but steals focus from the main window. How can this be disabled? I tried all methods that have been mentione… (funda kabanzi)

This pops up every few hours. Sometimes it pops up invisible but steals focus from the main window. How can this be disabled?

I tried all methods that have been mentioned everywhere on the Internet, including policy.json, Group Policy on Windows, etc. Nothing disables this nagging yet.

Asked by yekos82264 1 usuku oludlule

Last reply by yekos82264 1 ihora elidlule

Blocker: Mozilla Firefox causes rows overlapping

Dear Support Team, After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire he… (funda kabanzi)

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Asked by Stefan Curiban 7 amahora adlule

Last reply by jscher2000 - Support Volunteer 1 ihora elidlule

firefox ate my history

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed perman… (funda kabanzi)

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed permanently on a single web address. this is the web address of a site that is in my toolbar. this site cannot be deleted from the history. this site cannot be deleted through the preferences menu. the same site shows in the history file as the only site visited in the past several months, even though i have not visited that site in the past several months. the browser does not show my browsing history. the browser does not create a browsing history. my history function is permanently broken.

help?

Asked by drollere 2 amahora adlule

Last reply by jscher2000 - Support Volunteer 1 ihora elidlule

Firefox Can’t Open This Page

When I try to open a what may be a link in a page, which should bring up a PDF file, I think, I get the following: Firefox Can’t Open This Page To protect your securit… (funda kabanzi)

When I try to open a what may be a link in a page, which should bring up a PDF file, I think, I get the following:


Firefox Can’t Open This Page

To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

When I click on the Open Site in new Window button I get a new window with the following:


message "Unauthorized" context {} code null

Asked by kurt_matthys 2 amahora adlule

Last reply by jscher2000 - Support Volunteer 2 amahora adlule

How to disable Insecure connection password warning in Firefox 115.11.0 ?

I'm hoping to get some help with disabling the Insecure connection password warning in Firefox version 115.11.0. In previous versions, I could disable this warning throu… (funda kabanzi)

I'm hoping to get some help with disabling the Insecure connection password warning in Firefox version 115.11.0.

In previous versions, I could disable this warning through the about:config settings. However, I couldn't find the specific setting (security.insecure_field_warning.contextual.enabled) that was mentioned in some online resources.

I understand the security risks involved in disabling these warnings, and I only intend to do this on a trusted website on my local network.

Could you please advise on the best approach for achieving this in Firefox 115.11.0, or any alternative solutions to manage insecure connection warnings for trusted local sites?

Thanks in advance for your help!

Asked by Sharif 7 amahora adlule

Last reply by Agent virtuel 3 amahora adlule

Firefox blocks Piano-scripts

My name is Ievgeniia Kukushkina and I hope I can get help here 🙏 I represent company called Piano Software which provides user experience and paywall software to manage … (funda kabanzi)

My name is Ievgeniia Kukushkina and I hope I can get help here 🙏

I represent company called Piano Software which provides user experience and paywall software to manage subscriptions and access to content for companies. Our customers news websites use our software to make a relevant experience for end-users. But end users, who use your software could not access to that content, because your software blocks ours. We received multiple tickets regarding Firefox blocking the execution of Piano scripts

  1. 1

Hey,

It seems Firefox blocks all Piano Scripts in the strict privacy mode of the browser.

For a few days now users are reporting, that they can't access the Login via firefox. In the "strict" privacy mode all Piano scripts seem to get blocked. Even Paywalls and Banner are missing. When i choose a custom privacy setting and block everything but "tracking content", all piano functions are available again.

Did you change anything in your cookie handling, that may have be causing browsers to categorize piano cookies wrong and block them?

Steps to reproduce (see also video):

open

thepioneer.de in firefox

in standard brwoser privacy setting you should be able to see the Login button, Paywalls, Banner

open pricavy settings and turn on strict mode

Login Button etc. disappear

Turn privacy setting to custom and uncheck "tracking content" -> Login appears again.

Jon_0-1716558095816.png


https://youtu.be/Al50NzkxgtE


  1. 2

Hello,

there is a problem in the firefox browser, if you use "private window" the function "Extended tracking protection" is turned on automaticly and in this case you can't log in to the account and also article locks don't appear at all

I mean this:

here it doesn't appear in firefox https://prnt.sc/AqgqRBjTKUg5 this is normally displayed in chrome https://prnt.sc/PvJVJOZulUbt


  1. 3

Hello,

Recently we've received some reports from people that they are unable to sign-in on our website in Firefox. It seems like the Piano script is being blocked for some reason. One of our developers has provided a recording of what he was seeing here (a Sign-In / Subscribe button should be appearing in the top right if it were working properly).

He is using Firefox version 126.0 on macOS, in private browsing mode, using Standard browser privacy settings. We've had others report the same issue on Windows in normal browsing mode. We previously haven't had issues with those settings before, so we're not sure if something may have changed.

Do you have any suggestions on how to troubleshoot this?

Asked by Ievgeniia Kukushkina 6 amahora adlule

Apostrophe is not showing up correctly ( )

Somehow I cannot type an apostrophe, whenever I do it just shows whats between the brackets ( ). What I do: 1. Press the apostrophe button 2. Press space Expected res… (funda kabanzi)

Somehow I cannot type an apostrophe, whenever I do it just shows whats between the brackets ( ).

What I do: 1. Press the apostrophe button 2. Press space

Expected result: '

Actual result:


I m on Firefox Linux and my keybord is set on INTL

Asked by Jonezz 7 amahora adlule

Last reply by Jonezz 6 amahora adlule

Having issues logging into my email accounts!

Hi, so sorry for the delay and inconvenience caused by this matter, I’m new to all of this and not sure what I did or have done to create this giant mess I have for mysel… (funda kabanzi)

Hi, so sorry for the delay and inconvenience caused by this matter, I’m new to all of this and not sure what I did or have done to create this giant mess I have for myself, but I need some help! Seems that my computer doesn’t work correctly anymore, nor do my phone's. Somehow I joined this and need to fix everything. Thanks for your help!

Asked by jrsexpressinc 9 amahora adlule

Buzzing static noise when visiting certain sites

In Firefox, whenever I go to nab.com.au and then click on Login on the top right, I hear a constant stream of static noise coming out of the speakers. In Chrome, when I… (funda kabanzi)

In Firefox, whenever I go to nab.com.au and then click on Login on the top right, I hear a constant stream of static noise coming out of the speakers.

In Chrome, when I just visit nab.com.au that same noise starts.

I have a set of Bose speakers connected via an optical cable.

This behaviour doesn't happen on all sites. Just some. As soon as you close the tab, the noise goes away.

It's driving me absolutely nuts.

Asked by flecko561 9 amahora adlule

cookie content pop up are shown for some webpages but not others

Hi Forefox dosent show cookie content pop ups for some webpages. Have tried loading the same webpages with Edge, and a pop up is shown, whwere i am asked which cookies i … (funda kabanzi)

Hi Forefox dosent show cookie content pop ups for some webpages. Have tried loading the same webpages with Edge, and a pop up is shown, whwere i am asked which cookies i would allow.

Have cleared the cahe/cookie, started up in secured mode, deleted profiles (made an search on firefox/Mozilla and deleted all files) and reinstalled firefox but the problem persist.

It started a month ago, just like that, Have changed pc, to a new one, and from windows 10 to windows 11, still the same.

Help would be nice, thank you.

Asked by Donsby 10 amahora adlule

mp4 videos fail to load using <video> tag

I am trying to add an mp4 video to my website using the following code: <video width="320" height="240" controls> <source src="images/###.mp4" type="video/mp… (funda kabanzi)

I am trying to add an mp4 video to my website using the following code:

<video width="320" height="240" controls>
  <source src="images/###.mp4" type="video/mp4">
</video>

where ### is the name of the video file. I get the following error message:

"No video with supported format or MIME type found."

In the console the following is displayed:

"Media resource http://127.0.0.1:5502/images/###.mp4 could not be decoded. video.html All candidate resources failed to load. Media load paused. video.html Media resource http://127.0.0.1:5502/images/###.mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)"

Runs just fine in Chrome and I have no pop-up blockers installed. Autoplay is set to be allowed for all websites.

Windows 11 version 23H2. Firefox version: 126.0 (64-bit)

Asked by crb001 1 usuku oludlule

Last reply by TyDraniu 10 amahora adlule