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Crashing on startup Win 11

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting… (funda kabanzi)

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting mode, still crashes instantly. I've refreshed, revo uninstalled and cleaned everything firefox related off my system and reinstalled but still have the exact same issue with a fresh install.


I managed to get the crash log from the backed up folders when it reinstalled. Any suggestions?


crash.main.3

1670088662

fbd2ad10-c248-431b-b993-7088ce929a8d

{"AdapterDeviceID":"0x73df","AdapterDriverVersion":"31.0.12029.10015","AdapterSubsysID":"66011eae","AdapterVendorID":"0x1002","Add-ons":"formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:107.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1","AvailablePageFile":"30751068160","AvailablePhysicalMemory":"28039573504","AvailableVirtualMemory":"138522591469568","BackgroundTaskMode":"0","BlockedDllList":"","BuildID":"20221128144904","CPUMicrocodeVersion":"0x26","ContentSandboxCapable":"1","ContentSandboxLevel":"6","ContentSandboxWin32kState":"Win32k Lockdown enabled -- default value is true","CrashTime":"1670088662","DOMFissionEnabled":"1","DOMIPCEnabled":"1","ExperimentalFeatures":"devtools.inspector.compatibility.enabled","GPUProcessLaunchCount":"1","GPUProcessStatus":"Running","HeadlessMode":"0","InstallTime":"1669865234","LauncherProcessState":"0","MinidumpSha256Hash":"51bc9c70e924a438bf4b6828bcc83b340fd9cbd9b80b33bd22ad8138b8cd928a","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"8","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=107.0.1&buildid=20221128144904","StackTraces":{"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7ffcca2e0000","code_id":"6384DBD073e4000","debug_file":"xul.pdb","debug_id":"04E5FCC92CEAEC1A4C4C44205044422E1","end_addr":"0x7ffcd16c4000","filename":"xul.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0780000","code_id":"6384DAA1222000","debug_file":"nss3.pdb","debug_id":"2F9F8CF8954FE95B4C4C44205044422E1","end_addr":"0x7ffcf09a2000","filename":"nss3.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0c40000","code_id":"6384DA8Ab6000","debug_file":"mozglue.pdb","debug_id":"F7711B5F440BC7E74C4C44205044422E1","end_addr":"0x7ffcf0cf6000","filename":"mozglue.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffda5120000","code_id":"F5FC15A3111000","debug_file":"ucrtbase.pdb","debug_id":"A3F6745C6328B7866DD6274B30A35BA11","end_addr":"0x7ffda5231000","filename":"ucrtbase.dll","version":"10.0.22621.608"},{"base_addr":"0x7ffda6a10000","code_id":"2EE8ABD0c2000","debug_file":"kernel32.pdb","debug_id":"CFDB74A3879450D4C3ABDC9A45327D3F1","end_addr":"0x7ffda6ad2000","filename":"kernel32.dll","version":"10.0.22621.755"},{"base_addr":"0x7ffda7cf0000","code_id":"8A328C67214000","debug_file":"ntdll.pdb","debug_id":"49F757E05C19DD09795740D5F2B050E71","end_addr":"0x7ffda7f04000","filename":"ntdll.dll","version":"10.0.22621.755"}],"status":"OK","threads":[{"frames":[{"ip":"0x7ffcf08e7cc9","module_index":1,"trust":"context"},{"ip":"0x7ffcf08ad28e","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf08b6890","module_index":1,"trust":"cfi"},{"ip":"0x7ffccb55cbc4","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf0781497","module_index":1,"trust":"cfi"},{"ip":"0x7ffccbd65995","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaaa8c1","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaa89b4","module_index":0,"trust":"cfi"},{"ip":"0x7ffccacbb9ae","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf098d4a7","module_index":1,"trust":"scan"},{"ip":"0x7ffda6a20bff","module_index":4,"trust":"scan"},{"ip":"0x7ffcca2ff2bd","module_index":0,"trust":"scan"},{"ip":"0x7ffccab24516","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf07f03eb","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf0808cd0","module_index":1,"trust":"cfi"},{"ip":"0x7ffda5149362","module_index":3,"trust":"cfi"},{"ip":"0x7ffda6a2244c","module_index":4,"trust":"cfi"},{"ip":"0x7ffcf0c5fb37","module_index":2,"trust":"cfi"},{"ip":"0x7ffda7d4dfb7","module_index":5,"trust":"cfi"}]}],"unloaded_modules":[{"base_addr":"0x7ffd91e20000","code_id":"C77C2A209000","end_addr":"0x7ffd91e29000","filename":"KBDUS.DLL"},{"base_addr":"0x7ffda2c20000","code_id":"1E5C1B5315000","end_addr":"0x7ffda2c35000","filename":"resourcepolicyclient.dll"}]},"StartupCrash":"0","StartupTime":"1670088660","SystemMemoryUsePercentage":"18","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\",\"applicationName\":\"Firefox\",\"architecture\":\"x86-64\",\"buildId\":\"20221128144904\",\"version\":\"107.0.1\",\"vendor\":\"Mozilla\",\"displayVersion\":\"107.0.1\",\"platformVersion\":\"107.0.1\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":32628,\"virtualMaxMB\":134217728,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAVX2\",\"hasAES\",\"hasUserCET\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"10.0\",\"locale\":\"en-CA\",\"servicePackMajor\":0,\"servicePackMinor\":0,\"windowsBuildNumber\":22621,\"windowsUBR\":819},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"AMD Radeon RX 6700 XT\",\"vendorID\":\"0x1002\",\"deviceID\":\"0x73df\",\"subsysID\":\"66011eae\",\"RAM\":12272,\"driver\":\"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a\",\"driverVendor\":null,\"driverVersion\":\"31.0.12029.10015\",\"driverDate\":\"11-30-2022\",\"GPUActive\":true}],\"monitors\":[{\"screenWidth\":2560,\"screenHeight\":1440,\"refreshRate\":144,\"pseudoDisplay\":false},{\"screenWidth\":1920,\"screenHeight\":1080,\"refreshRate\":59,\"pseudoDisplay\":false}],\"features\":{\"compositor\":\"webrender\",\"hwCompositing\":{\"status\":\"available\"},\"gpuProcess\":{\"status\":\"available\"},\"wrQualified\":{\"status\":\"available\"},\"webrender\":{\"status\":\"available\"},\"wrCompositor\":{\"status\":\"available\"},\"wrSoftware\":{\"status\":\"available\"},\"openglCompositing\":{\"status\":\"unused\"},\"omtp\":{\"status\":\"unused\"},\"d3d11\":{\"status\":\"available\",\"version\":45312,\"warp\":false,\"textureSharing\":true,\"blocklisted\":false},\"d2d\":{\"status\":\"available\",\"version\":\"1.1\"}}},\"appleModelId\":null,\"hasWinPackageId\":false,\"sec\":{\"antivirus\":null,\"antispyware\":null,\"firewall\":null}},\"settings\":{\"blocklistEnabled\":true,\"e10sEnabled\":true,\"e10sMultiProcesses\":8,\"fissionEnabled\":true,\"telemetryEnabled\":false,\"locale\":\"en-CA\",\"intl\":{\"requestedLocales\":[\"en-CA\"],\"availableLocales\":[\"en-CA\",\"en-US\"],\"appLocales\":[\"en-CA\",\"en-US\"],\"systemLocales\":[\"en-CA\",\"en-US\"],\"regionalPrefsLocales\":[\"en-CA\"],\"acceptLanguages\":[\"en-CA\",\"en-US\",\"en\"]},\"update\":{\"channel\":\"release\",\"enabled\":true,\"autoDownload\":true,\"background\":true},\"userPrefs\":{\"app.shield.optoutstudies.enabled\":false,\"browser.fixup.alternate.enabled\":false,\"browser.search.region\":\"CA\",\"browser.search.widget.inNavBar\":false,\"browser.startup.page\":3,\"browser.urlbar.autoFill\":true,\"browser.urlbar.autoFill.adaptiveHistory.enabled\":false,\"browser.urlbar.dnsResolveSingleWordsAfterSearch\":0,\"browser.urlbar.quicksuggest.dataCollection.enabled\":false,\"browser.urlbar.showSearchSuggestionsFirst\":false,\"browser.urlbar.suggest.quicksuggest.nonsponsored\":false,\"browser.urlbar.suggest.quicksuggest.sponsored\":false,\"browser.urlbar.suggest.bestmatch\":true,\"network.trr.strict_native_fallback\":false,\"widget.content.allow-gtk-dark-theme\":false,\"widget.content.gtk-high-contrast.enabled\":true},\"sandbox\":{\"effectiveContentProcessLevel\":6,\"contentWin32kLockdownState\":15},\"launcherProcessState\":0,\"addonCompatibilityCheckEnabled\":true,\"isDefaultBrowser\":true,\"attribution\":{\"campaign\":\"%2528not%2Bset%2529\",\"content\":\"%2528not%2Bset%2529\",\"dltoken\":\"389c4ca0-1e37-48a4-801b-cba0149b78c1\",\"experiment\":\"%2528not%2Bset%2529\",\"medium\":\"referral\",\"source\":\"www.google.com\",\"ua\":\"chrome\",\"variation\":\"%2528not%2Bset%2529\"}},\"profile\":{\"creationDate\":19318,\"resetDate\":19329,\"firstUseDate\":19318},\"addons\":{\"activeAddons\":{\"formautofill@mozilla.org\":{\"version\":\"1.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":null,\"name\":\"Form Autofill\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"pictureinpicture@mozilla.org\":{\"version\":\"1.0.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Fixes for web compatibility with Picture-in-Picture\",\"name\":\"Picture-In-Picture\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"screenshots@mozilla.org\":{\"version\":\"39.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Take clips and screenshots from the Web and save them temporarily or permanently.\",\"name\":\"Firefox Screenshots\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"webcompat@mozilla.org\":{\"version\":\"107.1.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Urgent post-release fixes for web compatibility.\",\"name\":\"Web Compatibility Interventions\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324}},\"theme\":{\"id\":\"default-theme@mozilla.org\",\"blocklisted\":false,\"description\":\"Follow the operating system setting for buttons, menus, and windows.\",\"name\":\"System theme \u2014 auto\",\"userDisabled\":false,\"appDisabled\":false,\"version\":\"1.3\",\"scope\":4,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19329,\"updateDay\":19329},\"activeGMPlugins\":{\"gmp-gmpopenh264\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1},\"gmp-widevinecdm\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1}}},\"experiments\":{\"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107\":{\"branch\":\"active\",\"type\":\"normandy-prefrollout\",\"enrollmentId\":\"de776ac1-09f7-434c-8324-c9dcf025861f\"}},\"services\":{\"accountEnabled\":true,\"syncEnabled\":true}}","TelemetrySessionId":"31be4fe5-2196-44d6-ae7c-dcc324afe913","TotalPageFile":"39581507584","TotalPhysicalMemory":"34212798464","TotalVirtualMemory":"140737488224256","URL":"about:home","UptimeTS":"13.01168","Vendor":"Mozilla","Version":"107.0.1","Winsock_LSP":"Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a","useragent_locale":"en-CA"}

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[email removed from public]

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Reference #18.3e674d68.1667492028.1007ec60

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Thanks, [removed email from public]

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I'm using 107.0.1 vers. At this link it states: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer#w_use-a-different-pdf-viewer-for-downloaded-pdf-files

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Thank you!

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Hello,

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Could you please fix this issue so that I don't receive these mails anymore ?

Thank you in advance,

Mikael

Asked by mikael.debie 1 usuku oludlule

Last reply by Terry 6 amahora adlule

Nexus website

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when tryi… (funda kabanzi)

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when trying to login it loops https://www.nexusmods.com and says in the loop-

users.nexusmods.com

Checking if the site connection is secure users.nexusmods.com needs to review the security of your connection before proceeding.

even tried in private browsing, cannot use any other web browser. Please help thanks.

Asked by Mangekyo Sharringan 3 ezinsukwini ezidlule

Last reply by Terry 6 amahora adlule