A. A few days ago, a Glary Utilities scan told me that there was an update/upgrade for Thunderbird. It had been two years (v52.7.0, I think) since I last upgraded, so I … (funda kabanzi)
A. A few days ago, a Glary Utilities scan told me that there was an update/upgrade for Thunderbird. It had been two years (v52.7.0, I think) since I last upgraded, so I decided to go ahead. The new version downloaded and installed just fine, but it opened into what I would call a blank slate. None of my email address books were there and all my file folders with saved emails were not there. There did not appear to be a way to import this info.
B. Since the earlier version was still there and working fine, I decided to wait until I had more time to figure out how to work this out. Today when I started my computer and opened what I thought was the older version of Thunderbird, the new version came up. All of the Thunderbird icons now only open the new version.
C. There are two Thunderbird icons on the start menu, which had been opening the two different versions of Thunderbird; now, they both open the new version. I connected my main email account so I could check my emails, so that works, but only emails from late August on were downloaded (I assume the provider server only goes back that far, but that is not an issue).
D. It seems that, without my explicit permission, the new Thunderbird version is unilaterally taking over the email client functions that the older version provided. Had I known this would happen, I would not have downloaded the new version. I am reluctant to uninstall the new version for fear of losing everything.
E. Anyway, I would like to recover the email file folders and their contents. It doesn't matter to me if they are imported into the new version (preferable) or recovered via reinstating the old version. It would be nice to get back the old address books with the associated mail lists, but it would not be a big job to reconstruct them as they are stored in Excel files. I have not been able to find anything pertaining to my problem.
F. I tried calling one of the help numbers I found online (800-308-1474), but the rep said, in a nice way, this was how the new version works and live with it. However, he did indicate he could refer me to a third-party provider who might be able to recover my files for a fee ($129). I was reluctant to do that. It just seems that there should be a way to import these files from the older version, but I can't find it.