Some 2-3 years ago I switched ISP from Sky to Plusnet, but my wife did nothing and continued to use Sky email, and somehow it still worked.
Last week her PC was infected … (funda kabanzi)
Some 2-3 years ago I switched ISP from Sky to Plusnet, but my wife did nothing and continued to use Sky email, and somehow it still worked.
Last week her PC was infected with the new Locky ransomware, attempts to remove the encryption proving fruitless, it was necessary to wipe the disc and restore a 2 month old image.
Everything else is now OK, she still receives email from Sky, BUT IS UNABLE TO SEND MAIL as she has no idea of her password – the couple she uses on sites that are not security risks do not work. I am no longer a customer of Sky for TV or email, and Sky mail now goes through Yahoo, who do not offer support.
So I set her up on my Plusnet account, in accordance with the instructions on their site, but at the end it asks for her Sky password. Stalemate.
I phoned Plusnet support again and was told it would be necessary to cancel the Sky account on Thunderbird, but as they do not support TB, could not tell me how to do so.
Unless somebody here knows how to cancel the Sky mail without knowing user name or password, it looks as though she’ll have to make do with the inconvenience of web mail.