Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Can't Update Firefox

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking f… (funda kabanzi)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

Asked by kimberly9 11 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Email account does not send from my iphone and does not receive emails on my computer.

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from m… (funda kabanzi)

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from my phone account. When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says "Cannot Send Mail The sender address was invalid" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it. Need help please so that email sends and receives from either location: computer or iphone.

Asked by editor33 10 izinyanga ezidlule

Last reply by david 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Installing Thunderbird

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that emai… (funda kabanzi)

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that email on my other computer.

Asked by tabrock 1 unyaka odlule

Last reply by david 1 unyaka odlule

  • Okugcinwe kunqolobane

Thunderbird account email setup

Hi, I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (reme… (funda kabanzi)

Hi,

I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (remember password check marked), then google page opens for verification and i allow TB to everything. For Google is ok and i received an email that confirm TB is allowed to see, modify etc but in TB error says: "Unable to log in at server. Probably wrong config, username or password" but if it was wrong i can't be log on Google. About configuration, that is automatic, i have this:

Incoming server Protocol: IMAP Hostname: imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine Outgoing server Hostname: smtp.gmail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine

Same problem with other email account I've try to find a solution by reading support but... Someone can help me?

Asked by ManuITA 1 unyaka odlule

Last reply by Matt 1 unyaka odlule

Gmail won't allow Thunderbird access.

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login an… (funda kabanzi)

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login and password, and recognizes the account, defaulting to IMAP, Oauth2, etc. When I press "done", I get a google screen saying that TB want authorization to access gmail files. But when I press "allow", the TB page shows an error message under the password field reading "Unable to log in at server. Probably wrong configuration, username, or password." I understand it is looking for my gmail username and password, and these are correct. I have tried this many times, including with variations: removing and reinstalling TB, creating a pw just for TB in gmail (subsequently deleted). I have read all of the gmail installation help notes at Mozilla. Most relate to a 2022 change in gmail re Oauth2. Nothing helps. Any advice?

Asked by craig.k7cej 5 izinyanga ezidlule

Last reply by Matt 4 izinyanga ezidlule

  • Okugcinwe kunqolobane

Thunderbird on two Windows laptops

I have just installed Thunderbird to my new (Widows 11) computer while still keeping it on my old Windows 10 one. But when a new email arrives and is opened ON ANY ONE of… (funda kabanzi)

I have just installed Thunderbird to my new (Widows 11) computer while still keeping it on my old Windows 10 one. But when a new email arrives and is opened ON ANY ONE of the Thunderbirds, it does not come to the other. But it still arrives to both my ANDROID phone and tablet, and still exists on the server. Seems like only ONE Thunderbird can retrieve emails, which doesn't make sense. Any help?

Asked by samuel.vovsi 1 unyaka odlule

Last reply by Lampros 1 unyaka odlule

  • Okugcinwe kunqolobane

Moving TB from win7 to win10

I want to move TB from a win 7 machine on the C: drive to a win10 machine on the E: drive. I downloaded a fresh copy of TB to the win 10 machine and installed it in the … (funda kabanzi)

I want to move TB from a win 7 machine on the C: drive to a win10 machine on the E: drive. I downloaded a fresh copy of TB to the win 10 machine and installed it in the D: drive. Completed set up and can send/receive emails. I copy/paste the profiles folders using a usb stick, putting it in the same folder on the D: drive as TB. However, TB doesn't see it. In Troubleshooting help, Environment variables, it clearly shows the roaming folder as C:, while the program is clearly D:. What have I done wrong and how do I correct it please? Screenshot of Environment variable below.

Asked by alan189 1 unyaka odlule

Last reply by david 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox Can’t Open This Page

I just installed the latest Version of Firefox 101.0 for Windows 10. Then when I tried to download a pdf file from my yahoo mail I received the following message: "Proble… (funda kabanzi)

I just installed the latest Version of Firefox 101.0 for Windows 10. Then when I tried to download a pdf file from my yahoo mail I received the following message: "Problem loading page" Firefox Can’t Open This Page To protect your security, dl-mail.ymail.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window. Learn more… Open Site in New Window Report errors like this to help Mozilla identify and block malicious sites

So, in order to open the page I have to press "Open Site in New Window"

Please advice why happened this issue and how can be fixed.

Asked by eladopoulos 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (funda kabanzi)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

updated FF to 114.0.1 and will not open. Gives error: platform version 114.0.1 is not compatible with min version >= 113.02 max <= 113.02

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" r… (funda kabanzi)

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" right over the version installed and keep all the bookmarks, etc.?

Asked by donP22 11 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

FF 102.3.0esr doesn't update

FF 102.3.0esr (64-bit) says 'You are currently on the update channel' but doesn't update. I see 102.5.0 is available. Originally said policies managed by organization. … (funda kabanzi)

FF 102.3.0esr (64-bit) says 'You are currently on the update channel' but doesn't update. I see 102.5.0 is available. Originally said policies managed by organization. Enterprises Policies. I Deleted [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox]. Enterprises Policies now gone, but message hasn't changed nor can I update.

Asked by Norbert38 1 unyaka odlule

Last reply by Mike Kaply 1 unyaka odlule

  • Okugcinwe kunqolobane

upgrade to 102 from 91 breaks OAuth2 connection to outlook.office365.com...

Recently tried upgrading from 91.x.x -> 102.x.x. Everything seems to go fine, with one critical show-stopping problem -- any attempt to connect to outlook.office365.co… (funda kabanzi)

Recently tried upgrading from 91.x.x -> 102.x.x. Everything seems to go fine, with one critical show-stopping problem -- any attempt to connect to outlook.office365.com fails. Completely.

Under 91.x.x, I use POP as server type, server name is outlook.office365/com, SSL/TLS, and OAuth2 for connection and authentication security, respectively. Set up this way, port defaults to 995. Works *perfectly* under 91.x.x.

But, using the *exact* same setting under TBird 102, absolutely refuses to connect. At all.

Any suggestions as to what to look for?

Asked by Evan Cooch 1 unyaka odlule

Last reply by albear1 1 unyaka odlule

  • Okugcinwe kunqolobane

Eudora to Thunderbird

with the current changes to Gmail, its finally time for me to upgrade from Eudora to Thunderbird. I've read through some of the prior questions, googled the issues with … (funda kabanzi)

with the current changes to Gmail, its finally time for me to upgrade from Eudora to Thunderbird. I've read through some of the prior questions, googled the issues with Gmail and have come back here. what must I do to migrate Eudora to Thunderbird smoothly.

will I still have the mailboxes that I have in Eudora, what about the numerous email accounts I am now using with Eurdora?

thanks in advance

Steve

Asked by Steve Langdon 1 unyaka odlule

Last reply by david 1 unyaka odlule

  • Okugcinwe kunqolobane

Will installing Firefox Developer Edition interfere with my Firefox installation???

Greetings everyone, Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use. I want to install a backup browse… (funda kabanzi)

Greetings everyone,

Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use.

I want to install a backup browser that runs the Firefox Engine in case my Firefox browser has a problem.

I searched a lot and I thought installing this would be the best option: https://www.mozilla.org/en-US/firefox/developer/

However, I’m worried that installing the Firefox developer edition will change my Firefox installation…

( :( :(

Asked by Helpless_Quest 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Can I save all account settings in a file to restore to a new Win 11 installation?

Hello, I'm having various problems with Win 11 and, before anyone says it, I can't run setup from the iso as a repair (this is one of the problem). So am finally thinking… (funda kabanzi)

Hello, I'm having various problems with Win 11 and, before anyone says it, I can't run setup from the iso as a repair (this is one of the problem). So am finally thinking of biting the bullet and doing a clean instal. What I always find to be the biggest bedbug is setting up Thunderbird again, since I have about 6 accounts. Is there an easy way of making a copy of al the account settings to restore? Alternatively, do I simply copy back the profile(s)?

Asked by Tombarkas 2 izinyanga ezidlule

Last reply by Matt 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

TB 102.2.2

I amin 102.2.2. When I look in "about", it says it is up, to, date. However, I get an message asking me to download a newer version. When I do that, it does not install.… (funda kabanzi)

I amin 102.2.2. When I look in "about", it says it is up, to, date.

However, I get an message asking me to download a newer version. When I do that, it does not install., password does nit match!

Asked by JJV 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

  • Okugcinwe kunqolobane

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible?

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible? If not, how do I make it so without encountering weird problem… (funda kabanzi)

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible? If not, how do I make it so without encountering weird problems? If any from Firefox's dev team are reading this, please just make this possible. Chrome and Edge do it. Firefox should, too, IMO. Thank you.

Asked by Lalit Bar 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Autocomplete and Address Book Search Not Working

I just got a new computer. I've imported my address books, but autocomplete does not function, and a search of the address book returns nothing. It's as if Thunderbird th… (funda kabanzi)

I just got a new computer. I've imported my address books, but autocomplete does not function, and a search of the address book returns nothing. It's as if Thunderbird thinks the address book is empty. I've tried importing in different file types, with no difference. Everything was imported to Personal Address Book, and that is selected in Settings. I'm using Ver 102.1.0. I have no add-ons. I've tried in Safe Mode, and it still doesn't work.

Asked by eeyore1968 1 unyaka odlule

Last reply by Sce 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox can't download files from Google Drive.

It seems like no matter what I do, I can't get Firefox to download files from Google Drive. It loads for a moment, then it says "The page isn’t redirecting properly". I h… (funda kabanzi)

It seems like no matter what I do, I can't get Firefox to download files from Google Drive. It loads for a moment, then it says "The page isn’t redirecting properly". I have confirmed that it's only Firefox because I can download files from Google Drive with Google Chrome. I have disabled Enhanced Tracking Protection, selecting the Standard Enhanced Tracking Protection Setting, and even refreshing Firefox. Though, I noticed that it only works on incognito mode for whatever reason.

Asked by Sayed Mamdouh 12 izinyanga ezidlule

Last reply by jonzn4SUSE 11 izinyanga ezidlule