Hi. I have this strage problem
X writes a mail to "support".
"Support" is a distribution list. I receive that mail
I then reply to X.
Sender is "support" as it is defi… (funda kabanzi)
Hi. I have this strage problem
X writes a mail to "support".
"Support" is a distribution list. I receive that mail
I then reply to X.
Sender is "support" as it is defined as an Identity under the main mailbox
Also there is a rule in that identity to sens a cc copy to support itself
(so collegues belonging to list "support" receive a copy)
I then need to send a second email to X, starting from the sent message (as it is a follow up)
So i go under "sent mail", i find the message i sent previously, having
from "support"
to: X
cc "support"
(1)
I click reply and i get a message with:
- from "support"
- to "support"
- cc "support"
So "X" has disappeared
(2)
Note I have no button "reply to all", but if i right click the masse and the "reply to all", i got a good message with:
- from "support"
- to "X"
- cc "support"
Hope this is clear. Someone can help ? My need is click reply and get result as described at (2)
Thank you