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Upgrade to Thunderbird v115 has lost me access to emails/folders/contacts

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, … (funda kabanzi)

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters.

When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot)

On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs.

Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages).

It looks to me as if something is wrong in the profile.

Where do I go from here?

Asked by mara1618 7 izinyanga ezidlule

Answered by Wayne Mery 7 izinyanga ezidlule

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Downloading files

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way … (funda kabanzi)

I want to be able to open, say, pdf files and NOT have them saved in the downloads directory unless I mark them to be saved in the open dialogue. Firefox worked that way for years. I reported this as a bug, I think in V.101. After much palaver, some of it irrelevant, the bug was reported fixed, but it has not been.

The bug number — it changed frequently — I last noted down was 1738574.

Asked by rcj9 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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PLEASE HELP ME PLEASE, I AM TOTALLY LOST ON THIS SUPPORT SITE

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so… (funda kabanzi)

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so upset over something i am trying so desperately to understand how this works, all i want is help please somone please

Asked by info7653 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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SMTP server is set up properly, but isn't listed in Saved Logins

I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed … (funda kabanzi)

I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed correctly, but it doesn't appear in the Saved Logins list. So I can't update its password. How can I get my SMTP account added to the Saved Logins list?

Thanks in advance for your work on this.

Asked by wardwebber@centurylink.net 9 izinyanga ezidlule

Last reply by david 9 izinyanga ezidlule

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How to disable protection, or enable dark mode, for Firefox pages

I've always liked the Firefox New Tab page, with Pocket, and until today, DarkReader plugin has always worked. But now it says that it can't because the page is protecte… (funda kabanzi)

I've always liked the Firefox New Tab page, with Pocket, and until today, DarkReader plugin has always worked. But now it says that it can't because the page is protected.

I tried the solution to use bookmarklets, suggested in https://support.mozilla.org/en-US/questions/1350781, but it didn't have any effect (https://sanketmehta7.github.io/DarkMode-JS-BookMark/

If I can't find a solution, I'll just ditch Pocket, and use Google as my first page, or something. Or maybe ditch Firefox, which doesn't seem to think that dark mode is important. I don't like being blinded by the light.

Asked by Jeff Learman 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

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Wrong Country and Language

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. Thi… (funda kabanzi)

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. This problem does not occur when I use Chrome, Opera or Edge. Any idea about why this has happened and what I can do to fix it. On Ebay, I can manually change the language and location, but if I close Firefox, the problem returns. I'm using the version of FF that keeps no cookies or history. Thanks

Asked by rmrav48 1 inyanga edlule

Answered by rmrav48 1 inyanga edlule

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Potential Security Risk Ahead

Thunderbird is completely unusable in the latest release. Attempting to set up a gmail based account results in "Warning: Potential Security Risk Ahead Thunderbird de… (funda kabanzi)

Thunderbird is completely unusable in the latest release. Attempting to set up a gmail based account results in

"Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to 192.168.1.250. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

That's it. No options, no explanation, no KB articles, nothing. It just doesn't work. But why is Thunderbird trying to open a web connection to my local machine? If it's trying to talk to itself, why can't it? This is clearly an issue with trying to authenticate to Google as it happens after auth, but come on, this is a given requirement these days. If your app doesn't work out of the box (MacOS 13 btw), it may as well not exist for the OS, so this is very confusing.

Trying out older versions was a real comedy of failures as well. Too old and it's just a disaster. Too new and it just self updated to 115 again which doesn't work. So kinda seems like this is not a functional app anymore, at least not on Mac. Baffling. I guess it can only be used with legacy style email systems.

Asked by yadinf 9 izinyanga ezidlule

Last reply by yadinf 6 izinyanga ezidlule

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The Back Button doesn't work on Youtube.

I noticed that someone else had this question, but instead of answering it, it just got archived. When browsing Youtube, the browser Back Button doesn't work. For examp… (funda kabanzi)

I noticed that someone else had this question, but instead of answering it, it just got archived.

When browsing Youtube, the browser Back Button doesn't work. For example, if I start on the Youtube main page, then click on a video, it will show the video. But then, when I click the browser's "Back" navigation buttion, it does not take me back to the main page. The URL in the address bar will be the main page, but it will continue to display the video I just watched instead.

This only seems to happen on Youtube. It's been a problem for a while - possibly as much as 2 years or even more. And it doesn't happen every single time. However, it has been happening a lot more frequently lately.

It's almost as if Firefox just doesn't want to refresh.

I've tried clearing the cache. The problem persists. I've dried disabling all add-ons. It still happens. I've tried running it in troubleshooting mode. Still a problem.

I've tried to duplicate this in Microsoft Edge; it doesn't seem to happen there.

Asked by r.thomas.wright 8 izinyanga ezidlule

Answered by r.thomas.wright 8 izinyanga ezidlule

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Mozilla ThunderBird not responding

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running l… (funda kabanzi)

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running latest version (x64 en-US) Version 102.3.3 The fixes I have tried are running the setup exe file I have checked email settings are correct Check task manager to see if anything is overloaded such as RAM Memory Check AVG Firewall and allowed ThunderBird Adjusted Windows power management settings to high power plan

Asked by TechStar IT Australia 1 unyaka odlule

Answered by TechStar IT Australia 1 unyaka odlule

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Daily prompt that "Thunderbird can't update to the latest version" but alredy running latest version

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as o… (funda kabanzi)

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as of this writing, screen capture attached).

None of the following have worked to resolve this issue yet:

  • Download and install from "Download Thunderbird" link in notice.
  • Uninstall and re-install from fresh download.

Any thoughts what I'm doing wrong, or what else I can try?

Thank you.

Asked by srshowers 1 unyaka odlule

Answered by christ1 1 unyaka odlule

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Has Mozilla gone mad? Facebook Partnership!!??

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta ->… (funda kabanzi)

I dont care what you are going to say to make it sound okay, it is NOT OKAY AT ALL. Mozilla Firefox supposed to be a Privacy Browser is not making business with Meta -> Facebook, lately i really question the mental health of Mozilla, first a unique identifier, now a partnership with zucking facebook, what's next? Let me tell you something, if you are a privacy company then get the zuck away from companies who don't give a damn zuck about privacy -> facebook, mozilla can NOT simply make a deal with facebook and claim "oh dont worry it's ok your privacy is secure, bullsh!t.

You know what, i have been using Firefox since i first accessed the internet with a webbrowser, now hear this -> one more negative thing from mozilla and that's it, bye mozilla you have lost your way.

While this is only me speaking here, MANY people have already quit firefox because of what mozilla has been doing recently. Continue what you are doing now, and soon your greatest product -> firefox will be dead. When privacy partners with tracking & spyware this is the definition of suicidal behaviour. I really worry about Mozillas Mental Health lately.

I will copy paste this post to a few other mozilla releated forums, let's see how long it stays on before censorship happens.


Here a few comments from reddit users on this topic:

The article says what it says, but we all have a long memory of Facebook/ Rebranded Facebook being a company that is horrible, and not to be trusted when they put out a press release. -Nailed it

I’ve been using Firefox since like 2002. I never stopped. I really hope I don’t have to soon. I will give them the benefit of the doubt. -Nailed it

Facebook is one company you should keep away as far as possible. -Nailed it

Then read the article, and see that this is a case of Mozilla working with Meta to maintain privacy. -This person must have mental issues, time to see a doctor asap!

Asked by Firefox_Beginner 1 unyaka odlule

Last reply by AliceWyman 1 unyaka odlule

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remove vertical lines in replies

Hi: I'm trying to find some way of removing the vertical lines in replies. A previous asking of this same question lead me to attempt to install the 'replywithheader' ad… (funda kabanzi)

Hi: I'm trying to find some way of removing the vertical lines in replies. A previous asking of this same question lead me to attempt to install the 'replywithheader' add-on but it hangs with the "Add ReplyWithHeader? This extension will have permission to: .... Cancel Add" popup box ... It doesn't matter if I click either Cancel or Add, the box just hangs there. Or is there some other way of removing the vertical lines? One might have thought this would be an easily accessible option in the setup.

Thing is that I'm working on a rather long report with other people and we email changes back and forth but each time another vertical line is added. How to nuke ALL the vertical lines? How to stop them from being added in the first place?

Asked by rayandrews 1 unyaka odlule

Last reply by James 1 unyaka odlule

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This is NOT Thunderbird but a whole new program and it's terrible! Restore please!

This is NOT Thunderbird but a whole new program and it's terrible! Something this dramatic is NOT AN UPDATE! It's very poor configuration and does not function anythin… (funda kabanzi)

This is NOT Thunderbird but a whole new program and it's terrible!

Something this dramatic is NOT AN UPDATE!

It's very poor configuration and does not function anything close to what was before.

SOOOO MANY THINGS ARE WRONG AND DON'T WORK RIGHT.

The older version would be an IMPROVEMENT to this set up!

Please don't cop an attitude like we don't know. WE DO KNOW!

This is NOT BETTER.

PLEASE RESTORE THE OLDER VERSION AND LET US CHOOSE!

i SO REGRET THAT ID ALLOWED THIS, HAVING TRUSTED YOU.

Asked by pamclark1 5 izinyanga ezidlule

Last reply by Wayne Mery 5 izinyanga ezidlule

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Where the hell can I submit a problem!?!?!?!? EBAY DOES NOT WORK WITH LATEST UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!

WTF?! You guys do not even have a technical support category?!?!??! The latest update has broken ebay.com.au. It works fine in private mode. It WILL NOT WORK in troubles… (funda kabanzi)

WTF?! You guys do not even have a technical support category?!?!??!

The latest update has broken ebay.com.au. It works fine in private mode. It WILL NOT WORK in troubleshooting mode. Works fine in other browsers on the same Windows 10 PC. Ive also tried disabling addons and extensions, and even Pocket, as well as browsing protection (the shield icon). It just sits there saying "transferring data from ".... the next bit varies, but usually says ebay.com.au, or sometimes a different page, but it NEVER COMPLETES.

I get that it might have trouble with unusual code, but WTF is with firefox not working with EBAY?!

Asked by Byron1c 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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Removal of an old account

Hello, I created an account in Firefox with my old e-mail; nyayesh_abdollahi@fripost.org. However, I have since deleted that e-mail and also forgotten the login passwor… (funda kabanzi)

Hello,

I created an account in Firefox with my old e-mail; nyayesh_abdollahi@fripost.org.

However, I have since deleted that e-mail and also forgotten the login password for that Firefox-account; therefore, I can't login to it albeit it exists.

I'm not sure how this works but I do believe the best way to resolve the matter is through the deletion of the aforementioned account.

Kindly, Nyayesh Abdollahi

Asked by Nyayesh Abdollahi 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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how to download and install an older version of Firefox

I currently am running FF vers. 109.0.1 64 bit on Win 10 pro. I don't like what I've been reading about the latest update, my machines are old and I'm not ready to upgra… (funda kabanzi)

I currently am running FF vers. 109.0.1 64 bit on Win 10 pro. I don't like what I've been reading about the latest update, my machines are old and I'm not ready to upgrade so I don't want an even more overloaded/uses up more CPU, etc., version of Firefox. I don't have complex needs in a browser, so some of the "upgrades" haven't been useful for me or have made using FF more difficult.

  I found a list of what I guess are older versions but no information was provided on how to choose a version of say v. 110, to make sure it's the right one for my laptop and/desktop (or the one that will work w/the fewest problems) that it's in English, etc.   
  My impression is that FF is mostly worked on by people who have a variety of needs & interests so increasing sophistication is what they want and that's fine, I'd like to keep using FF w/my current machines, w/as simple a version ,ie., useful for an unsophisticated user.    Is that possible?    If so, I'd like to upgrade to 110 64 bit or perhaps 111 64 bit unless either or both had huge security holes, etc and many users found they weren't very functional.   I do have security software.

Asked by azure7 8 izinyanga ezidlule

Last reply by azure7 6 izinyanga ezidlule

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AOLattachments not opening

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enh… (funda kabanzi)

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Asked by DavidWalker 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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How Do I Protect Passwords?

Using FF 101 on Andtoid phone. If I do not use Android's "general" PW then how do I protect FF PWs if I lend to a friend for a minute? There's no primary PW. So how's … (funda kabanzi)

Using FF 101 on Andtoid phone. If I do not use Android's "general" PW then how do I protect FF PWs if I

lend to a friend for a minute? There's no primary PW. So how's it done? Is there any change FF will ever have a primary (master) PW again? Thanks

Asked by leegold2 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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Suddenly unable to send email through Gmail/SMTP account

My Thunderbird set-up has worked fine for years so I was surprised to discover two days ago I can no longer send emails. I have a Gmail SMTP account which I have never pr… (funda kabanzi)

My Thunderbird set-up has worked fine for years so I was surprised to discover two days ago I can no longer send emails. I have a Gmail SMTP account which I have never previously have a problem with.

Thunderbird updates automatically and I am on version 91.8.1 - it's possible the problem began when the new version was downloaded but I don't know when that was.

Whenever I try to send an email I get the error:

The message could not be sent because the connection to Outgoing server (SMTP) smtp.googlemail.com timed out.

Asked by signups2 2 iminyaka edlule

Answered by Matt 1 unyaka odlule